15-19 Victoria Street, 4810 Townsville, Australia
Based on 342 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.1
Staff
8.9
Value for money
8.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 December 2023
Eddie
United KingdomSingle duvet for a double bed and air con smelt damp
Good location, comfy bed and nice staff
Stayed in December 2023
Reviewed: 9 November 2023
Melissa
AustraliaCouldn’t use the pool
Great location and nice room
Stayed in November 2023
Reviewed: 4 November 2023
Judith
AustraliaClean and comfortable. Great view of Magnetic Island.
Stayed in October 2023
Reviewed: 30 October 2023
Narelle
AustraliaSingle ply loo paper. Mattress very soft
Location. Cleanliness. Quietness. Views. Convenience. Price. Breeze.
Stayed in October 2023
Reviewed: 28 October 2023
Fatin
SingaporeThere were no room service on some days.
Stunning views of castle hill & the sea!
Stayed in October 2023
Reviewed: 28 October 2023
Tom
AustraliaIt was a convenient location.
Stayed in October 2023
Reviewed: 15 October 2023
Nicole
AustraliaWhen we arrived, would of loved to of gone for a swim, unfortunately the pool pump hadn't been working & we had to wait an hour or so, by that time in the afternoon, we didn't want to.
Beautiful views, clean, roomy & tidy. Loved the pump bottles in the bathroom & on the basin
Stayed in October 2023
Reviewed: 14 October 2023
Nick
AustraliaPool was closed for maintenance but no signage advising customers
Location. Good size room.
Stayed in October 2023
Reviewed: 4 October 2023
Janet
AustraliaBeds not very comfortable and single bed wheeled around the floor.
Location, close to town, good views and nice breeze
Stayed in September 2023
Reviewed: 23 September 2023
Ian
Australia.
basic room
Stayed in September 2023
Reviewed: 23 September 2023
Russell
AustraliaMicrowave in room, a few plates etc to make own breakfast Alternatively a kitchen accessible for guests usage
The view from the common area Lovely being up high. Peaceful place
Stayed in September 2023
Reviewed: 22 September 2023
Matteopradal
ItalyPlaces where to charge phones etc
Clean
Stayed in September 2023
Reviewed: 22 September 2023
Nerida
AustraliaThe bed was on rollers and kept moving away from the wall if you tried to sit up in bed. There was also no power point near the bed.
Staff and location
Stayed in September 2023
Reviewed: 21 September 2023
Shannon
AustraliaA bit over priced for a small motel styled room. Fair distance from the main parts of Townsville.
Stunning views and very lovely place.
Stayed in July 2023
Reviewed: 18 September 2023
Barbara
AustraliaWalking up the hill 😂
Staff were very helpful
Stayed in September 2023
Reviewed: 14 September 2023
Lily
AustraliaUpgraded at not charge to a sea view room. Great staff.
Stayed in September 2023
Reviewed: 14 September 2023
Shane
AustraliaNothing
The motel is in an ideal place for walking - not far from the CBD (bit of a hill) and close to the access for a walking track up Castle Hill. The room is comfortable and the view of Maggie Island from outside is great.
Stayed in August 2023
Reviewed: 12 September 2023
Bill
AustraliaSteep hills!!! Thats Townsville, all good.
Room and view.
Stayed in September 2023
Reviewed: 4 September 2023
Chris
AustraliaThe room was clean, comfortable, spacious and secure with a good view across the city to Magnetic Island. The pool was small but pleasant with nice surroundings. It was just a great place to stay at a reasonable price.
Stayed in September 2023
Reviewed: 4 September 2023
Lynnley
New ZealandDon't want to knit pick as new owners intent to upgrade it later 2024. Only small issues really like pillows could be softer and cupboards tricky to open because of recessed handles.
The most appealing factor is the view of Magnetic Island (Magnificent actually) The pool is nice with a fine stone finish with boulders at one end, not huge but adequate.
Stayed in September 2023
Reviewed: 3 September 2023
Alvaro
AustraliaThe walls are very thin, and any sound next door can wake you up.
Good value for the money, and it has a great location!
Stayed in August 2023
Reviewed: 2 September 2023
Barry
East TimorThere were no cups in our room to make ourselves a cuppa. It was a bit difficult to find someone to ask about getting some as there were some phone numbers to ring but no one to directly go to.
The location was good. The view was lovely. It was very clean and comfortable and very affordable.
Stayed in August 2023
Reviewed: 1 September 2023
Denise
AustraliaThe lounge was rather stained & needed to be replaced.
Location
Stayed in August 2023
Reviewed: 30 August 2023
Marc
AustraliaOwner has just purchased this property and is starting renovations and the accommodation will be excellent The only issue we found the bed rolled away from wall when we sat up against the wall
Stayed in August 2023
Reviewed: 24 August 2023
Elizabeth
AustraliaA couple of malfunctions: overhead fan didn’t work, nor the bed light (rm 7)
Value for money & convenience.
Stayed in August 2023
Świnoujście, Poland
Baie-Saint-Paul, Canada
Świnoujście, Poland
Vila Nova de Gaia, Portugal
Arraial d'Ajuda, Brazil
Harbin, China
Alghero, Italy
Denmark, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content