167 Albert Street, Brisbane CBD, 4000 Brisbane, Australia
#18 of 142 hotels in Brisbane
Guests' ChoiceBased on 3242 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.3
Value for money
8.9
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Annie
Fijithe wifi did not work very well in the room - the signal was strong but it was a very slow connection
The reception staff member was fantastic - friendly helpful and efficient.
Stayed in May 2024
Reviewed: 1 May 2024
Magdalena
United KingdomAn unexpected surcharge of AU$ 15. What for? My direct enquiry per email remains unanswered to this day.
Location excellent. Accommodation comfortable.
Stayed in April 2024
Reviewed: 29 April 2024
Terri
AustraliaLocation and size of room
Stayed in April 2024
Reviewed: 29 April 2024
Theresa
AustraliaNot being able to adjust the room air conditioning.
Beautiful architecture!
Stayed in April 2024
Reviewed: 28 April 2024
Jonica
AustraliaHouse keeping needs attention. Curtains falling down, water pressure shocking,
Location is perfect walking distance to everything
Stayed in April 2024
Reviewed: 28 April 2024
Karen
AustraliaN/a
The location is fabulous
Stayed in April 2024
Reviewed: 28 April 2024
Karen
AustraliaAir con not being adjustable
Location
Stayed in April 2024
Reviewed: 28 April 2024
Erika
United StatesI am not a fan of any mini bar, especially because I am not sure whether water is free or not. (It wasn't)
The room was very spacious with kitchen amenities and laundry, which I did not expect to have. We only stayed for one night, but I would love to stay longer next time.
Stayed in March 2024
Reviewed: 27 April 2024
Toni
AustraliaWe had a huge room very spacious. Loved the laundry and kitchen. Everything we needed.
Stayed in April 2024
Reviewed: 27 April 2024
Catherine
AustraliaBadly stained carpet, throughout apartment.
Great location, walking distance to everything. Very spacious 2 bedroom apartment. Beautiful art deco building, furnishings etc
Stayed in April 2024
Reviewed: 26 April 2024
Mariane
United Arab Emiratesnothing
everything
Stayed in April 2024
Reviewed: 26 April 2024
Robert
AustraliaCarpet in room was stained
Beautiful building. Close to everything in the city
Stayed in April 2024
Reviewed: 26 April 2024
Nicole
AustraliaThe water temperature in the shower was not hot enough. It wouldn't have been acceptable in winter.
The location was superb, as was the parking.
Stayed in April 2024
Reviewed: 26 April 2024
Shannon
AustraliaWater was not hot enough
Valet parking was great
Stayed in April 2024
Reviewed: 25 April 2024
Sacha
AustraliaThe water in the shower takes to long to get hot or just not hot at all
Central location
Stayed in April 2024
Reviewed: 24 April 2024
Kamal
AustraliaDue to road construction, parking was a nightmare. The rooms need to be dusted, need a new paint job and the carpets to be replaced.
Excellent Location with lots of eateries nearby. They are accommodating staff. Outstanding customer service. The 2-bedroom apartment was huge enough for the family.
Stayed in March 2024
Reviewed: 24 April 2024
Zhang
AustraliaNil
Location is perfect.
Stayed in March 2024
Reviewed: 24 April 2024
Gerard
AustraliaShower water pressure and temperature totally inadequate
Lovely classically styled hotel in central location. Very spacious and comfortable
Stayed in April 2024
Reviewed: 22 April 2024
David
United Kingdomgreat facilities, whole apartment to ourselves
Stayed in March 2024
Reviewed: 22 April 2024
Margaret
Ireland2nd bed was a bit on the small side for an adult. Shower ran cold occasionally
Great central Location and spacious apartment Good value for such a location. Very convenient car parking.
Stayed in April 2024
Reviewed: 22 April 2024
Gail
AustraliaMy main complaint was a scarcity of toiletries in the bathroom - only one small soap, no shower wash or body lotion.
Great size room, very comfortable bed , excellent location for us to Queen St mall and QPAC. Loved the authentic decor and history Paintings and tea sets added a unique touch Great to have on site valet parking
Stayed in April 2024
Reviewed: 22 April 2024
Nasim
MacaoWater was just slightly warm in the Shower. I prefer little warm water to take shower. If this one thing can improve it will be a great place to stay on my next trip
Good location, clean and comfortable
Stayed in April 2024
Reviewed: 21 April 2024
Anne
AustraliaThis is the most wonderful place to stay in Brisbane. Central to everything and beautifully appointed. Lovely staff.
Stayed in April 2024
Reviewed: 21 April 2024
Sarah
AustraliaI wasn’t prepared for a $300 security deposit but was appreciative that I was able to pay it in cash and that housekeeping were very quick to check room when we were leaving so I could receive it back.
Location was excellent. Room was immaculate- large, clean and very comfortable. The hotel lobby was beautiful and the staff were very helpful both during check in and check out and when we were seeking directions. Staff were very accomodating storing our bags and allowing us to leave our car in the driveway until we were ready to park it at Uptown
Stayed in April 2024
Bucharest, Romania
Vienna, Austria
Saumur, France
Baile Felix, Romania
Sassnitz, Germany
Florianópolis, Brazil
Bolivar, USA
Dushanbe, Tajikistan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content