28 Albion Street, Surry Hills, Sydney CBD, 2010 Sydney, Australia
#159 of 325 hotels in Sydney
Guests' ChoiceBased on 3984 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.8
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 29 April 2024
Heather
AustraliaNothing to dislike, but maybe some biscuits to have with a cuppa would be nice. The shampoo and conditioner dispensers were nearly empty so couldn't use them. I addressed this with front of house on departure and they took note.
The room was spacious and spotlessly clean. The bed was extremely comfortable. Breakfast was reasonably priced and delicious. We explored the pool area and it looked inviting.
Stayed in April 2024
Reviewed: 29 April 2024
Alistair
AustraliaThe pillow was a bit high
Location
Stayed in April 2024
Reviewed: 28 April 2024
Jacqueline
AustraliaThe bathroom needed updating, especially the door which had peeling paint and a chipped vanity. Also poor water pressure in the shower.
Good size rooms. Breakfast was good value
Stayed in April 2024
Reviewed: 28 April 2024
Maree
AustraliaBed was a bit too soft, room was a bit stuffy with the air con on constantly, but we understand this can’t be helped.
Close to central station, walking distance to pubs and restaurants. Staff very pleasant and helpful. Bathroom modern and clean, shower good water pressure and hot. Electric kettle was good to have.
Stayed in April 2024
Reviewed: 28 April 2024
Dee
AustraliaOur room was near the lift and gym, it was noisy.
Location and parking available
Stayed in April 2024
Reviewed: 28 April 2024
Abi
AustraliaI was unimpressed with house keeping who seemed more interested in leaving for the day than fixing the room. I was travelling for wok and believe the room was cleaned - beds made up, towels changed once in the 5 days I was there. I also notice a charge from my card that I do not recognise. I was also a little disappointed that on our last morning, due a planes being landed and having to stay an extra night, we went for breakfast and had to pay. We had paid for breakfast for the entirety of our stay. I think given the lack of housekeeping, it would have been a nice gesture. I was not impressed by the morning restaurant manager who made sure I paid even though we only arrived for breakfast 15 minutes prior to closing, and who loudly suggested to her colleagues they would eat close breakfast after the guests had left. Not that I think it should go to waste, but if you can spare such expense, then to do so for guests would have been a kind thing to do. Particularly as we were forced to stay the extra night.
All night concierge was very handy.
Stayed in April 2024
Reviewed: 28 April 2024
Michael
AustraliaFriendly staff,hotel well positioned for transport and cafe/restaurants.
Stayed in April 2024
Reviewed: 26 April 2024
Shaleen
IndiaThey didn’t served water bottles on check in
Location
Stayed in April 2024
Reviewed: 25 April 2024
Jeff
AustraliaStained shower and price for what you received, it was good but could be better. They need more lifts to accommodate the pilots and hostesses, took 10 mins just to get to our room waiting for the lift and having them all just jump in the elevator leaving us waiting for another one.
Good location, comfortable bed.
Stayed in April 2024
Reviewed: 24 April 2024
Emma
AustraliaIt’s location.
Stayed in April 2024
Reviewed: 23 April 2024
Simone
AustraliaNo pay TV
The service, facilities, location
Stayed in April 2024
Reviewed: 23 April 2024
Francis
AustraliaBed was too soft
Great location and facilities
Stayed in April 2024
Reviewed: 21 April 2024
Linda
New ZealandNA
Room size was excellent Great service on arrival
Stayed in April 2024
Reviewed: 20 April 2024
Julie
AustraliaNeeded to offer an a la carte breakfast, as not everyone benefits from a buffet. We just wanted eggs on toast one morning and just toast the others. There should be an option to eat in the dinning area for a la carte breakfast so you dont have to just eat in your room with room service which was the only way to order a la carte.
Rooms were large. Small details were considered, coffee cups, drinking glasses, hairdryer, etc all in room. Bed was super comfortable, excellent mattress. Great location, 5 min walk to public transport.
Stayed in April 2024
Reviewed: 20 April 2024
Sandra
New ZealandThe cleaness could be better. Quite dusty on the tables, or corners and drawers in the bathroom, especially behind the sink.
The location is convenient, walking distance to the city central and the bus station. Cafes are around, china town can be reached within 10 mins walk. Staff were helpful and made the check-in process easy as.
Stayed in April 2024
Reviewed: 19 April 2024
John
AustraliaRooms, especially bathrooms, showing their age. Terrible wifi, not worth using. Limited dining options. Very noisy aircon, even turned off there was still AC noise from adjacent rooms.
Great location, fast check in and out.
Stayed in April 2024
Reviewed: 18 April 2024
Tyler
AustraliaNo problems besides room didn’t come with slippers or bathrobes
Good location, easy to access and very clean
Stayed in April 2024
Reviewed: 15 April 2024
Bradley
AustraliaThe constant damp smell in our room was terrible . We were given no assistance with our luggage . And check in staff were not very friendly.breakfast staff were lovely .Also were not given a bath mat last day getting out of a bath shower with nothing on the floor is dangerous.
The location was great , also breakfast was very nice !
Stayed in April 2024
Reviewed: 15 April 2024
Xiaoxuan
AustraliaWe’re not happy that the price on the booking.com was $808 for two night but was hiked up to $820 for Easter surcharge. I mean it’s already hiked up for Easter weekend and then another surcharge that wasn’t even on booking.com. That’s not cool!
The stay is comfortable and the pool is nice.
Stayed in April 2024
Reviewed: 14 April 2024
Ella
AustraliaWe requested seperate beds at booking and confirmed at check in. No seperate beds. We asked if we could get it fixed before leaving at 3pm. When we returned at 11pm, it had still not been addressed. Minor issue But one that took a long time to fix when it perhaps shouldn't have
Great Venue. Was travelling with a guest with mobility issues and the accessible rooms were excellent as was accessibility in general. Staff were all lovely.
Stayed in April 2024
Reviewed: 14 April 2024
Karen
AustraliaThe pool was cold and there weren’t enough pillows provided
Breakfast was good, room was nice and modern and clean
Stayed in April 2024
Reviewed: 13 April 2024
Mike
AustraliaIt didn't seem the A/C worked well in our room.
The spa was amazing when we had the opportunity to relax there without children around. (Not hotels fault). Also, the location was perfect, and staff were super friendly.
Stayed in April 2024
Reviewed: 12 April 2024
Lindy
AustraliaI always know what to expect and where I am going from their location it’s close to the bus, trains etc and an easy walk to most places in central area too. Urber’s are usually not to bad either.
We stay here all the time when in Sydney - usually for Leisure or medical one or the other. Of late we have stayed there twice in the last 2 months.
Stayed in April 2024
Reviewed: 11 April 2024
Timothy
AustraliaNothing
Excellent breakfast
Stayed in April 2024
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