Reviews of Turtle Beach Resort 4.5 stars
2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia
#67 of 122 hotels in Gold Coast
Guests' ChoiceReview score
Based on 2516 hotel reviews
7.9Score breakdown
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Cleanliness
7.9
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Comfort
7.9
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Location
8.5
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Facilities
8.3
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Staff
8.6
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Value for money
7.8
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Free WiFi
6.7
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Reviewed: 27 April 2024
Michele
Australia2 reviews9.0“We had a very special family time at TBR. So many precious memories made during our stay”- • Leisure trip
- • Family with young children
- • Special Offer - Three-Bedroom Apartment
- • Stayed 8 nights
- • Submitted via mobile
The spas especially in the children’s splash zone pool area looked gross. We didn’t use them
The breakfast pack was outstanding. A very welcome surprise as I had booked the accommodation 12 months ago and had forgotten about it.
Stayed in April 2024
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Reviewed: 27 April 2024
Palmer
Australia2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Family Two-Bedroom Suite
- • Stayed 4 nights
- • Submitted via mobile
Nill
Amenaties
Stayed in February 2024
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Reviewed: 21 April 2024
Newton
Australia3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 3 nights
Disappointed that they closed the splash zone for the week for clean and did not tell us when booking or checking in.
Stayed in April 2024
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Reviewed: 21 April 2024
Alice
New Zealand2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Special Offer - Superior Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
5/7 we were there the splash area was out due to maintenance. We were told this days before we arrived which was disappointing as it was the main reason we'd chosen to stay here. No room servicing in 7 days stay. Washed our own sheets and vacuumed and cleaned bathrooms.
Good location with supermarket next door. Two bedroom apartment had everything we needed including dryer and washing machine. Kids loved the Pool facilities. Great BBQ areas that were free.
Stayed in April 2024
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Reviewed: 18 April 2024
Fiona
Australia6 reviews9.0“The whole stay was fun kids loved the pools”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 6 nights
- • Submitted via mobile
Cockroaches
Very good for families loved our stay
Stayed in April 2024
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Reviewed: 18 April 2024
Matthew
Australia3 reviews1 helpful vote7.0“Great, affordable family getaway”- • Leisure trip
- • Group
- • Superior Two-Bedroom Apartment
- • Stayed 5 nights
Beds uncomfortable. Towels/bins not serviced. Front pool water very dirty. Wi-Fi awful. Cinema/putt putt need attention.
Great pools and slides for kids. Good to have restaurant close to pool and kids.
Stayed in April 2024
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Reviewed: 14 April 2024
Leon
Australia5 reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
The beds were to hard for our liking. Even though it's not a big issue... It would be nice to have a shower rack or shelf in the main bedroom shower to put your shampoo and conditioner on so they aren't on the floor (there was only a little soap tray) and maybe another shelf on the wall near the vanity to sit your toiletries on as the vanity was quite small.
The two bedroom apartment was very clean and spacious, the kids had a great time at Splash zone and our 6 yr old had a great time at his session at kids club. Would definitely book again as location was great for our agenda.
Stayed in April 2024
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Reviewed: 13 April 2024
Rezon
Australia8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 6 nights
- • Submitted via mobile
Kids were entertained throughout the whole stay there
Stayed in April 2024
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Reviewed: 13 April 2024
Matthew
Australia3 reviews9.0“Amazing family resort, will be back again!”- • Leisure trip
- • Family with young children
- • Special Offer - Family Two-Bedroom Suite
- • Stayed 9 nights
- • Submitted via mobile
Great Family resort kept the kids entertained throughout the visit. We utilised the onsite restaurant, all pools plus the tennis court and underground secure parking. Staff were amazing at check-in and whenever we had a question they were more than happy to help.
Stayed in April 2024
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Reviewed: 10 April 2024
Sam
Australia12 reviews7.0Good- • Leisure trip
- • Family with young children
- • Special Offer - Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
Our bathroom plumbing was blocked and flooded everywhere, but we were then provided another room. One of the staff weren't very friendly or accommodating at times at front reception. Others were lovely and really helpful.
The resort was very kid/ family friendly and well planned out. The kids had a great time and didn't need to leave the resort most days. Great that car park is underground so the kids could run around the park. Would def stay again.
Stayed in April 2024
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Reviewed: 9 April 2024
Barry
Australia33 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Very poor WiFi and old tv
Facilities for children
Stayed in April 2024
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Reviewed: 6 April 2024
Michelle
Australia6 reviews8.0“Lots of fun.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
You can’t check in till 3 but have to check out at 10.
Love the pools and the location.
Stayed in April 2024
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Reviewed: 5 April 2024
Leanne
Australia4 reviews7.0“Family friendly , great location”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
When we arrived we were told the lounge was wet because the cleaners had to clean it from the previous people . It stayed wet for a few days so we couldn’t use the couch . We did alert the staff about this issue . Rooms are very outdated but it’s not a deal breaker
Great location and lovely staff
Stayed in March 2024
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Reviewed: 5 April 2024
Dawn
Australia8 reviews9.0“Really great couple of days. Would definitely come back”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
The wi-fi and internet was very bad. The streaming services were available in one room and not in the other. Impacted the children but in turn impacts all of us
It was a fabulous place for adults and kids. Everyone had something to do always
Stayed in March 2024
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Reviewed: 5 April 2024
Cathy
Australia3 reviews2 helpful votes9.0“Great family resort! Great value for money!”- • Leisure trip
- • Family with young children
- • Superior One-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Not much to not like. Only thing was crossing the road to get to the beach which wasn’t too much of an issue.
Facilities , restaurant, and staff were helpful, fun and really polite. Rooms were clean. Resort was perfect for our group of 8 adults & 9 children!
Stayed in April 2024
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Reviewed: 4 April 2024
Katie
New Zealand13 reviews1 helpful vote8.0“Great for families”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
One pool was closed which made the other pools very busy. It’s been 2 weeks since we checked out and no deposit back. I find it very strange. Stayed in many places all around the world and this has NEVER happened. The previous resort we stayed in paid back our deposit within 24 hours.
Great facilities for kids, they had a blast. It was a pretty good price for what you got. Food good for the kids at The Deck Staff super friendly
Stayed in March 2024
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Reviewed: 3 April 2024
Daniel
Australia1 review8.0“Great location. Plenty of cafes and a woollies close by. Great place for a family holiday.”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
The dryer was noisey and the ceiling fans were noisey and didn’t work on all settings. I let the staff know about this. An oven tray would have been nice to have also.
Good amount of space. Good amount of ammenities.
Stayed in April 2024
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Reviewed: 1 April 2024
Brent
New Zealand5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Three-Bedroom Apartment
- • Stayed 5 nights
Rooms are a little out dated
Great place to stay, would stay again.
Stayed in April 2024
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Reviewed: 1 April 2024
Deepesh
Australia15 reviews9.0“Good location for a family vacation.”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
The rooms, amenities and location were just perfect.
Stayed in April 2024
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Reviewed: 29 March 2024
Michael
Australia1 review9.0“Fantastic first family holiday.”- • Leisure trip
- • Family with young children
- • Special Offer - Superior Two-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
Nothing that big that needs to be put into a review.
Fantastic facility. Staff were very friendly and helpful. If you so choose, you wouldn't have to leave the resort as there is heaps to keep the kids entertained. Kids were so tired they were in bed early and we had some quiet time to enjoy. Adults only pool was nice. BBQs around the resort were fantastic and clean.
Stayed in March 2024
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Reviewed: 29 March 2024
Margaret
Australia13 reviews7.0“Ok family location”- • Leisure trip
- • Family with young children
- • Special Offer - Superior One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
No staff near the pools to stop kids jumping in almost landing on other people in the pools at often got crowded. Apartment needed some maintenance and updating.
Lots of pools and slides, good size apartments & close to the beach.
Stayed in March 2024
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Reviewed: 28 March 2024
Mitch
Australia28 reviews1 helpful vote7.0“Good”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
Understand a new staff member but gave us wrong room with all bags and my wife just came from knee surgery said sorry girl new understand but had to move another 3 levels pretty disappointed
Nice place
Stayed in March 2024
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Reviewed: 27 March 2024
Brooke
Australia4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
The lounges in the apartment, beds and some small cockroaches in the room
All the facilities available for kids and how friendly the staff were
Stayed in March 2024
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Reviewed: 25 March 2024
Cyan
Australia1 review8.0“Very good and family friendly experience.”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Stairs as I had a pram but still worked around it.
Very good and simple.
Stayed in March 2024
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