2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia
#70 of 121 hotels in Gold Coast
Guests' ChoiceBased on 2464 hotel reviews
7.9Cleanliness
7.9
Comfort
7.9
Location
8.5
Facilities
8.3
Staff
8.6
Value for money
7.8
Free WiFi
6.6
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End of dialog contentReviewed: 7 November 2023
Gaylene
New ZealandInitial room we were put in was really bad, musty smell of mold from cupboard & very noisy
Facilities are great
Stayed in October 2023
Reviewed: 6 November 2023
Sara
AustraliaNot pram friendly, room wasn't clean very on arrival.
Good location, good size rooms, good coffee.
Stayed in November 2023
Reviewed: 6 November 2023
Leilana
AustraliaThe apartments have everything you need.
Stayed in November 2023
Reviewed: 3 November 2023
Brooke
AustraliaThe air conditioner didn’t work in our room.
Location was convenient being within walking distance to the grocery store and beach. Facilities were good for the kids.
Stayed in November 2023
Reviewed: 2 November 2023
Jai
AustraliaSmokers are allowed in certain sections, be careful what room you book.
Facilities were excellent! Pools were great. Perfect place for a family to stay at.
Stayed in November 2023
Reviewed: 2 November 2023
Aleesha
AustraliaPutt putt course is randomly in front of peoples rooms in very narrow walkways making it difficult to play. The whole place is looking run down and weathered. I didn’t see the pools get cleaned once and walking through the pool areas felt filthy. The stairways to the apartments are all dirty and not maintained and a lot of the stair well light globes were blown which is a hazard. The games room is tiny with games out of order or switched off. A lot of money to stay here for a property that has not been maintained. The parking is an absolute nightmare to navigate and all the road works happening kept us up every night and made navigating in and out of the resort difficult.
Apartments were nice and spacious. Cocktails were yum!
Stayed in September 2023
Reviewed: 2 November 2023
Hayley
AustraliaNo lock on the door. Child constantly escaping. Water too hot for kids.
Lack of mould!! Very clean and good size
Stayed in October 2023
Reviewed: 1 November 2023
Bianca
AustraliaThe rooms are dated and not super clean, but good value and a good size.
We have been to Turtle Beach Resort a few times now and we always have a good time. There's lots for the kids to do - Kids Club, playground, Water Park, a few pools, mini cinema and games room. The Deck restaurant has good food and cocktails, and the staff are helpful and polite.
Stayed in October 2023
Reviewed: 31 October 2023
Cathy
AustraliaStairs as my client has a intellectual disability and tantrums all the time My fault as I didn’t tell staff when we booked
Convenient
Stayed in October 2023
Reviewed: 30 October 2023
Melissa
AustraliaThe pools were definitely not heated and all the spas were so dirty/cloudy - as almost all the kids at the resort wanted to only swim in there to warm themselves up! Pools need to be heated if that’s what they are advertised as. Rooms are dated and need a refresh.
Rooms are a great size, dated but very clean. Kids loved the splash zone and pools. Location was amazing and a supermarket super close.
Stayed in October 2023
Reviewed: 30 October 2023
Amogan
New ZealandThe bed was pretty uncomfortable and would hear the staff out and about from about 5am so no good long sleep ins on holiday for us unfortunately but this was fine for the amount of time we stayed
Lots to do, kids would of been happy to spend entire days at turtle beach. Lots of variety of pools to keep them entertained and they loved the slides. Supermarket super close and great barbecue facilities too
Stayed in October 2023
Reviewed: 30 October 2023
Melissa
AustraliaPools were freezing (definitely not heated!) and rooms getting a little dated, but very clean.
Pool and splash zones are always a hit with the kids!
Stayed in October 2023
Reviewed: 27 October 2023
Tracy
AustraliaRooms need to be updated very old looking
Kids water park
Stayed in August 2023
Reviewed: 25 October 2023
Elizabeth
AustraliaResort is aging. Foyers and stairwells dirty but rooms were quite clean. Very bad garden lighting makes walking around at night difficult. Booked 12 months in advance and requested a ground floor apartment but were given second story.
Fantastic water park for kids, great cafe
Stayed in October 2023
Reviewed: 22 October 2023
Elizabeth
AustraliaThe dryer didn’t work and the doorknob fell off the bedroom 2 door a couple of times
The aqua activities and facilities
Stayed in October 2023
Reviewed: 20 October 2023
Paige
AustraliaKids facility
Stayed in October 2023
Reviewed: 19 October 2023
John
AustraliaRoad works out fhe front
Location and facilities
Stayed in October 2023
Reviewed: 17 October 2023
Edel
AustraliaThe apartment above us was being renovated Wednesday Thursday Friday of our stay. It was so noisy that we couldn’t sit in the apartment. No option given to us to move to another apartment!
Facilities were great. Enough activities for the kids to enjoy!
Stayed in October 2023
Reviewed: 16 October 2023
Nicole
AustraliaRoad works at the front. ( not your fault)
Kids loved it
Stayed in September 2023
Reviewed: 16 October 2023
Jackie
AustraliaMaster bed mattress very hard.
Amazing pools and splash zones. Great apartment with washer, dryer and full kitchen. I would absolutely return to this resort.
Stayed in October 2023
Reviewed: 14 October 2023
Ryan
AustraliaIt was clean and tidy
Had everything we needed
Stayed in September 2023
Reviewed: 13 October 2023
Cameron
AustraliaNothing
Size the rooms were great kids loved the pools and splash zone
Stayed in October 2023
Reviewed: 10 October 2023
Nikki
New ZealandCouple of loud guests in the room directly above us, but the noise usually stopped before ~10pm.
We love visiting the Turtle Beach Resort with our family! The option of pools is great with tempered pools, play pools for kids, and jacuzzi's which were awesome in the evening. The restaurant is great - we had breakfast and coffee here daily and it was good value for money. Parking is very easy to navigate.
Stayed in August 2023
Reviewed: 10 October 2023
Chris
AustraliaInternet
Stayed in October 2023
Reviewed: 8 October 2023
Cameron
New ZealandIf I have too....the only challenge for us was the very firm beds, not a major and easily swam or walked away the stiff back....old bodies :)
The facilities and apartment were outstanding. A perfect getaway for families with children. From the moment of pick up to drop off, and everything in between, the resort staff were excellent. Food at The Deck was top notch.
Stayed in October 2023
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