Pierpoint Road, 4870 Cairns, Australia
#14 of 75 hotels in Cairns
Guests' ChoiceBased on 3120 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 February 2024
Tim
United KingdomHotel looking a bit tired in places.. Hotel breakfast was expensive at $38 a head.. Our room have late night noise from bars underneath..
Great location with a lovely sea view.. Central location with easy access to restaurant & shops.
Stayed in February 2024
Reviewed: 6 February 2024
Edward
United KingdomNothing.
It is in a great location.
Stayed in January 2024
Reviewed: 5 February 2024
Georgina
United KingdomNothing to complain about.
Great location, very comfortable room with an excellent view of marina from lovely balcony. Staff were helpful, hotel facilities great.
Stayed in February 2024
Reviewed: 5 February 2024
Sonia
AustraliaThe lady at the reception desk, she wasn’t really welcoming us. Not clear explanation when we checked in. Said “don’t touch the screen” well, there is better way to say it. we called up for late check-out the day before, apparently no one confirmed, housekeeping opened our door twice and we got a call why we still in the room. Whole point we pay for the late check out is staying comfortable till we leave, we ended up leaving early. Everywhere i travel, i stay in Shangri-La but experience in Cairns wasn’t great with the lady.
I like most of part of Shangri la. Facilities, rooms and amenities etc.
Stayed in February 2024
Reviewed: 3 February 2024
Karen
United StatesA bit confusing find our room
Loved the room location and hotel location
Stayed in January 2024
Reviewed: 3 February 2024
Jo
AustraliaNothing
What a friendly hotel! Staff were lovely, room was spacious and clean. Would stay here again.
Stayed in February 2024
Reviewed: 2 February 2024
Gerard
United KingdomLocation is very good, close to excursions and close to CBD. There is a good selection of shops and restaurants
Stayed in February 2024
Reviewed: 2 February 2024
Grace
AustraliaEverything
Location
Stayed in January 2024
Reviewed: 28 January 2024
Gleb
AustraliaReception staff on check in a bit rude
Lounge staff and housekeeping staff were extremely attentive and friendly
Stayed in January 2024
Reviewed: 26 January 2024
Allan
AustraliaThe cost of breakfast was way over the top. $38.00 a head, too much for breakfast
Great locality, friendly staff, great amenities
Stayed in January 2024
Reviewed: 25 January 2024
Catherine
AustraliaLayout was ‘awkward’. Hard to determine good access points to and from Esplanade etc and had to navigate doors and long long hallway to get to room!
Lovely location and ambience. Nice large room well outfitted with quality toiletries bath robe etc. Breakfast was a nice treat. Pool was refreshing and large.
Stayed in January 2024
Reviewed: 25 January 2024
Seongmi
Australiamostly good
location
Stayed in January 2024
Reviewed: 24 January 2024
Elyse
AustraliaOur room air-con would work on and off, making some nights restless.
Super friendly staff and great location. Pool was lovely lots of areas to grab a sun bed.
Stayed in January 2024
Reviewed: 23 January 2024
Tony
ChinaLobby a little sparse, In room dinning selection quite limited.
Modern , spacious rooms, friendly staff
Stayed in January 2024
Reviewed: 21 January 2024
Caterina
AustraliaNothing
Great staff, easy check in and very clean nice facilities. They made our anniversary extra special thank you.
Stayed in December 2023
Reviewed: 20 January 2024
Joe
AustraliaBuilding itself is starting to show a bit of wear and tear.
Excellent location, good sized rooms with super comfortable beds. Friendly staff with very good customer service.
Stayed in January 2024
Reviewed: 19 January 2024
Chelsea
AustraliaRooms were not attended to until late in the afternoon.
The location and pool were great!!
Stayed in January 2024
Reviewed: 17 January 2024
Rolly09
New ZealandHorizon Club Access was well worth the money with excellent food and drink available most of the day. Amazing views of the marina and spacious room.
Stayed in November 2023
Reviewed: 15 January 2024
Lisa
AustraliaPool is okay. Could be grander. Pool needs more shade.
Clean. Good facilities. Large bathrooms. Perfect location. Great lounge chairs by the pool.
Stayed in January 2024
Reviewed: 15 January 2024
Matthew
AustraliaRather noisy with the rainfall, pillows were too soft
Location, spacious rooms and decent pool, secured parking downstairs
Stayed in January 2024
Reviewed: 15 January 2024
Christine
AustraliaThe tv could have been bette placed, it was on an angle from the bed and not visible from the couch!
Loved the view from the balcony…….
Stayed in January 2024
Reviewed: 15 January 2024
Anne
Australiawould have preferred a normal bathroom rather than a disability one. Would have preferred a view of the garden rather than the car park.
Location. Balcony. Bed
Stayed in January 2024
Reviewed: 13 January 2024
Tenille
AustraliaVery clean, lovely hotel and great location.
Stayed in January 2024
Reviewed: 13 January 2024
Georgina
AustraliaThe pool area needs to be updated. You could see rust marks around the pool area. The pool bar was very old and only had one staff member. Would be better to have more staff. The breakfast needed more variety.
The room was great. Good size and modern. The location was central.
Stayed in January 2024
Reviewed: 13 January 2024
Xingbo
New ZealandCome on, it's a 5-star luxury hotel. Can't complain anything because they've done everything in the way you expect (or, the way you pay). The views from the balcony to Bay Marina is splendid. The sunrise is also a must-see. You need some luck because the sun will have to rise above two mountains to the east of the hotel, which were often covered in thick clouds. But the stunning sunrise is worth all the patience. One thing I have to zonk - the beds were on wheels :( They never stay still even when you lock all the wheels. I would expect a wheeler bed in budget hostels because this helps staff move beds around easily but NOT in a luxury hotel. My wife and I were laughing so hard when we saw this. But when you enjoy a drink on the balcony looking at Bay Marina, when you see the magnificent sunrise, and when you enjoy the hotel garden & poolside, you'll realise that you didn't come here to sleep. So forget about those wheels and enjoy your stay here!
Stayed in December 2023
Lisbon, Portugal
Kyoto, Japan
Warrnambool, Australia
Osaka, Japan
Pelling, India
San Andrés, Colombia
Brixham, UK
Alba Adriatica, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content