Hotel looking a bit tired in places.. Hotel breakfast was expensive at $38 a head.. Our room have late night noise from bars underneath..

Great location with a lovely sea view.. Central location with easy access to restaurant & shops.

Stayed in February 2024

Nothing.

It is in a great location.

Stayed in January 2024

Nothing to complain about.

Great location, very comfortable room with an excellent view of marina from lovely balcony. Staff were helpful, hotel facilities great.

Stayed in February 2024

The lady at the reception desk, she wasn’t really welcoming us. Not clear explanation when we checked in. Said “don’t touch the screen” well, there is better way to say it. we called up for late check-out the day before, apparently no one confirmed, housekeeping opened our door twice and we got a call why we still in the room. Whole point we pay for the late check out is staying comfortable till we leave, we ended up leaving early. Everywhere i travel, i stay in Shangri-La but experience in Cairns wasn’t great with the lady.

I like most of part of Shangri la. Facilities, rooms and amenities etc.

Stayed in February 2024

A bit confusing find our room

Loved the room location and hotel location

Stayed in January 2024

Nothing

What a friendly hotel! Staff were lovely, room was spacious and clean. Would stay here again.

Stayed in February 2024

Location is very good, close to excursions and close to CBD. There is a good selection of shops and restaurants

Stayed in February 2024

Everything

Location

Stayed in January 2024

Reception staff on check in a bit rude

Lounge staff and housekeeping staff were extremely attentive and friendly

Stayed in January 2024

The cost of breakfast was way over the top. $38.00 a head, too much for breakfast

Great locality, friendly staff, great amenities

Stayed in January 2024

Layout was ‘awkward’. Hard to determine good access points to and from Esplanade etc and had to navigate doors and long long hallway to get to room!

Lovely location and ambience. Nice large room well outfitted with quality toiletries bath robe etc. Breakfast was a nice treat. Pool was refreshing and large.

Stayed in January 2024

mostly good

location

Stayed in January 2024

Our room air-con would work on and off, making some nights restless.

Super friendly staff and great location. Pool was lovely lots of areas to grab a sun bed.

Stayed in January 2024

Lobby a little sparse, In room dinning selection quite limited.

Modern , spacious rooms, friendly staff

Stayed in January 2024

Nothing

Great staff, easy check in and very clean nice facilities. They made our anniversary extra special thank you.

Stayed in December 2023

Building itself is starting to show a bit of wear and tear.

Excellent location, good sized rooms with super comfortable beds. Friendly staff with very good customer service.

Stayed in January 2024

Rooms were not attended to until late in the afternoon.

The location and pool were great!!

Stayed in January 2024

Horizon Club Access was well worth the money with excellent food and drink available most of the day. Amazing views of the marina and spacious room.

Stayed in November 2023

Pool is okay. Could be grander. Pool needs more shade.

Clean. Good facilities. Large bathrooms. Perfect location. Great lounge chairs by the pool.

Stayed in January 2024

Rather noisy with the rainfall, pillows were too soft

Location, spacious rooms and decent pool, secured parking downstairs

Stayed in January 2024

The tv could have been bette placed, it was on an angle from the bed and not visible from the couch!

Loved the view from the balcony…….

Stayed in January 2024

would have preferred a normal bathroom rather than a disability one. Would have preferred a view of the garden rather than the car park.

Location. Balcony. Bed

Stayed in January 2024

Very clean, lovely hotel and great location.

Stayed in January 2024

The pool area needs to be updated. You could see rust marks around the pool area. The pool bar was very old and only had one staff member. Would be better to have more staff. The breakfast needed more variety.

The room was great. Good size and modern. The location was central.

Stayed in January 2024

Come on, it's a 5-star luxury hotel. Can't complain anything because they've done everything in the way you expect (or, the way you pay). The views from the balcony to Bay Marina is splendid. The sunrise is also a must-see. You need some luck because the sun will have to rise above two mountains to the east of the hotel, which were often covered in thick clouds. But the stunning sunrise is worth all the patience. One thing I have to zonk - the beds were on wheels :( They never stay still even when you lock all the wheels. I would expect a wheeler bed in budget hostels because this helps staff move beds around easily but NOT in a luxury hotel. My wife and I were laughing so hard when we saw this. But when you enjoy a drink on the balcony looking at Bay Marina, when you see the magnificent sunrise, and when you enjoy the hotel garden & poolside, you'll realise that you didn't come here to sleep. So forget about those wheels and enjoy your stay here!

Stayed in December 2023