3-11 Water Street, 4870 Cairns, Australia
#51 of 116 Holiday rentals in Cairns
Guests' ChoiceBased on 2199 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.4
Staff
8.5
Value for money
8.3
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 December 2023
Royce
AustraliaClose to shopping centre and city centre
Stayed in December 2023
Reviewed: 2 December 2023
Kelly
United KingdomGym was lacking in a few bits like a weight bench. But good Cardio machines.
Good location, only 20mins walk to the esplanade shop area. Good swimming pool areas.
Stayed in November 2023
Reviewed: 28 November 2023
Bronwyn
AustraliaFantastic property ..beautiful gardens and pool . Perfect location for train and shopping
Stayed in November 2023
Reviewed: 27 November 2023
Michelle
Australiathin walls - could hear everything the neighbour did
Had a balcony that could function as an additional room
Stayed in November 2023
Reviewed: 26 November 2023
Paul
New ZealandThe guy who booked us in was having a bad day and was a tad grumpy which was a little off-putting! The area around the pools echoes a bit and some people think it's great to have a conversation at 3.00 am! Not a lot you can do about it, may not order a poolside room if we stay there again.
Lovely, tidy hotel in a quieter part of Cairns. Rooms were clean and well maintained. Lovely pools to cool off in and relax.
Stayed in November 2023
Reviewed: 24 November 2023
Clive
United KingdomUnreliable WiFi connection in room
Stayed in October 2023
Reviewed: 19 November 2023
Lorraine
AustraliaNothing
Central clean good value for money facilities up to date
Stayed in October 2023
Reviewed: 18 November 2023
Don
AustraliaN/A⁹
Close proximity to everything
Stayed in October 2023
Reviewed: 18 November 2023
Jerrica
AustraliaThe walking distance to the city but it was still really cool and close
The pools were amazing. The room was spacious and nice to stay in for 5 days.
Stayed in November 2023
Reviewed: 11 November 2023
Wayne's
AustraliaGREAT PLACE TO STAY LOCATION AWESOME 👌 NICE POOLS AND CLEAN QUITE ...
Stayed in November 2023
Reviewed: 8 November 2023
Tim
United KingdomNo lifts and old fashioned keys to the rooms which if lost incurred a hefted bill to change the lock and replace the keys.
Secure, safe accommodation in a good location close to the train and bus station, very nice pools, ideal for cooling off or just to relax in. Good laundry facilities and a well equipped kitchen area made the apartments a good choice for travellers and people on business in the area.
Stayed in October 2023
Reviewed: 8 November 2023
Aaron
AustraliaLocation was great suited me as the conference I was at was walking distance
Stayed in August 2023
Reviewed: 6 November 2023
Ron
CanadaNo one on front desk after 6. Strange for such a large property. Door locks could be updated.
A little far from the water, but close to large mall and pickup/drop-off for attractions. Good sized unit with nice pool and balcony.
Stayed in November 2023
Reviewed: 5 November 2023
Brent
AustraliaLocation a bit far from the waterfront stayed 5 nights apartment was not serviced once
Clean comfortable
Stayed in November 2023
Reviewed: 4 November 2023
Meegan
AustraliaGreat location easy to get around without a car. Fabulous pools!!
Stayed in November 2023
Reviewed: 1 November 2023
Rachel
AustraliaRoom placement was not ideal but that’s what we paid - ground floor looking at wall wasn’t so inviting
Price was good
Stayed in September 2023
Reviewed: 31 October 2023
Raewyn
AustraliaReception hrs
Location.Peaceful Helpful
Stayed in October 2023
Reviewed: 29 October 2023
Dave
AustraliaCentral, secure location.
Stayed in October 2023
Reviewed: 27 October 2023
Meg
Australiathe room was great but you walk in to the bedroom and it feels not as luxe as the view and crisp kitchen loungeroom layout.
i loved the outdoor patio and the set up of the lounge and kitchen, those blackout curtains feel expensive and they work amazing
Stayed in October 2023
Reviewed: 24 October 2023
Janice
AustraliaThe stairs but kept us fit
Close to the big shopping center, Very helpful staff
Stayed in October 2023
Reviewed: 23 October 2023
Lynne
AustraliaRules posted in the pool area regarding running, jumping, drinks in glasses and food in the pool areas were not monitored. It would be good to have these monitored, or why post these rules? I believe they are there for a good reason and I don't think it should be left to guests to report these issues.
AN EXCELLENT LOCATION FOR ME TO SHOP, WALK OR CATCH LOCAL BUS. ROOM IS SPACIOUS AND AIRY. POOLS ARE BEAUTIFUL, SO RELAXING!
Stayed in October 2023
Reviewed: 21 October 2023
Julie-ann
AustraliaNo lifts so you have to carry your suitcase up stairs but I believe that and the distance to the Esplanade are what is keeping it so affordable.
Clean, large rooms, easy parking, great self use laundry, next door to the central shopping centre and Kuranda rail.
Stayed in October 2023
Reviewed: 19 October 2023
Diane
AustraliaNothing
Great location, nice pool and spa!
Stayed in October 2023
Reviewed: 18 October 2023
Lia
AustraliaThe stairs to carry up luggage
Location and convenience to town centre
Stayed in October 2023
Reviewed: 18 October 2023
Klepacki
AustraliaThe WiFi wasn't outstanding
The staff, the swimming pool, the location
Stayed in October 2023
Vienna, Austria
Bibinje, Croatia
Allen, USA
Langenburg, Germany
Antalya, Turkey
Hovborg, Denmark
Budapest, Hungary
Entebbe, Uganda
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content