Mashed potatoes. I would have liked a hook in bathroom to hang toiletry bag.

We had only one breakfast at hotel as we left on early hikes before breakfast most days. The food was generally good except for mashed potatoes. These seemed to be made far in advance of serving and were revolting and gluggy. We liked the stir fry the best either with or without chicken. The wines we had with dinner were also nice. Coffee good. We loved staying inside the park.

Stayed in March 2024

Both of our rooms did not have enough toilet paper. If they were to leave so little on the toilet roll then there should be a spare in the cupboard. Toilet paper is not something you need to ask for.

Location

Stayed in March 2024

Perfect location for hiking in the Snowy Mountains. Fantastic staff. Very relaxing hotel.

Stayed in March 2024

Car parking area was a bit rough. The road inside the village needs maintenance.

The location of the hotel was close to my activity. The room was bright and cosy

Stayed in March 2024

Be warned you may not have phone coverage, so may have to drive a few km up the road to make a call. Take your own entertainment because the rooms do not have TVs and the restaurant and bar close about 7pm. Lots of stairs, no lift. As mentioned none of this was a bother for me, but I noticed from the reviews many people seem to expect a range of things not advertised.

This is a 'bare bones' type of accommodation, but I knew what to expect from past reviews, and it was ideal for two days of walking from Charlote Pass. Staff were friendly, food was fine and the bedrooms were decked out for its main purpose: a night's sleep. Location was perfect and I noted nothing else in the area appeared to be operating.

Stayed in March 2024

No television in rooms which we knew about Rooms are not sound proof and we could hear every word of the conversations had by the people in the next room day and night Found ourselves whispering Stairs-no lift which was ok for us but might not be for some people This is also listed in description

Close to the start and finish of the Australian Alpine Ascent ultra marathon Comfy bed Staff were nice Good coffee Beautiful environment

Stayed in March 2024

Nil

The staff.

Stayed in February 2024

I really liked the location close to Mountain walks. I was pleased that the Hotel had dining facilities and we could have our meals at easy reach. The Hotel staff were friendly and the facilities adequate.

Stayed in January 2024

overall cleanliness, facilities (no microwave, kettle, fridge etc.)

view was good

Stayed in November 2023

Rooms were cold with a tiny space heater. Disappointment spa and sauna were working.

Great location on the snow. Good shower.

Stayed in September 2023

I wasn’t aware it was a $70 ride each way to Charlottes Pass and seperate lift pass for those lifts. The food was average boring. Too far from Perisher to find a cheaper alternative or walk to Perisher to use my season pass.

Great room with a fantastic view of the slopes, a 2 min walk to the lifts. Surrounded by snow, isolated away from Perisher.

Stayed in July 2023

Locked into this location $70 each way on snowbus, the snow was icey.

Value for money & clean

Stayed in July 2023

We stayed in a room that had a door that leads to another room. The person staying in the other side of the door was noisy and as there was a door between us we could here everything he says and does all night and early in the morning.

The property was very convenient as it had a bistro that provided breakfast , lunch and dinner. The property was clean and it was so close to the chair lift.

Stayed in July 2023

The menu was fine but, given it was the only eatery available, and the lunch menu was the same as the dinner menu, after 4 nights we were looking forward to something other than mexican and pizza. The day we arrived we were told there were other eateries but we soon found out that the only other one functioning was $60 per person so, pretty much all that was available was the one at Stillwell. The food was delicious - the Chefs do an awesome job with flavours - but it was just too repetative. I did wonder how inspiring the Chef's found their jobs. The equipment only went up to size 14 and my son takes a size 15 so we had to hire down in Jindabyne and juggle the equipment along with us. The rooms are very tired and in need of an upgrade. I'm not that fussy but the stay was very expensive so I would have expected more. The beds had dip in them and were very hard. I tossed and turned every night and had little sleep. There was no fridge in the room. I'm diabetic and have to carry medications that require refrigeration so I had to put my medication on the window sill so it was cooled by the outdoors. There was a kettle provided by it was tucked on a shelf in the cupboard and the only place available to boil the kettle was on the bedside table. It probably would have been easier to have tea and coffee making down in the dining room. All the way along with my communications with the Charlotte Pass Resort, they assured me that they take walk-ons for the chair lift - I ordered and paid for lift passes and, on the day we decided to take the ride to the top (even the staff at the place where you buy the lift passes told us to go and see the crew on the lift between 1pm and 3pm to enter as walk-ons) the chairlift operator told us that it was his chairlift and his decision and he wasn't taking walk-ons and hadn't so far for the season.

The location was amazing and it was even snowing (quite heavy at times during our stay) for a lot of the time we were there. It was lovely to watch my son experiencing snow for the first time - a very special memory. The heating on the floor in the bathroom was a little bit of luxury.

Stayed in June 2023

Bedding irritated nose

Staff location

Stayed in July 2023

we couldn’t find microwave or irons in the rooms

the staff is awesome and very helpful

Stayed in May 2023

No bar fridge. No small bottle red wine selection (a merlot was available, nothing else). Every sound from the neighbouring room can be heard through the connecting door - all spoken conversation, the wake-up alarm, the kettle boiling, the ensuite exhaust fan, the shower, the shutters, everything.

Food was great. Heated ensuite floor was great.

Stayed in May 2023

maybe a tv in the room would have been nice.

under floor heating in the bathroom. the open fire in the common area. great location food friendly staff

Stayed in April 2023

The proximity to the Kosciusko summit walk. Warm hotel premises. This is only place around with the availability of bar and food.

Stayed in April 2023

Fridge and TV in the room would have been good

Comfortable, basic room right next to the Mt Kosciusko and Mt Stillwell walks

Stayed in April 2023

Great staff and amazing location

Stayed in April 2023

Enjoyed our stay and also appreciated the restaurant but would have preferred some healthier more nutritious options .

Location, easy access to hiking tracks.Friendly helpful staff.

Stayed in March 2023

having a door between my bedhead and the bed of the next room where i could hear them breathing, sniffling, etc. Way way too close for "comfort" and we may as well ahve been in the very same room all together unfortunately

Location and welcoming friendly helpful staff

Stayed in March 2023

We missed having the convenience of a mini-fridge in our rooms.

For summer hiking in the alpine areas, the location is perfect. Staff were welcoming, friendly, and very helpful. Although small, our recently renovated rooms were light and airy with very comfortable beds. There are good shared or public spaces inside and outside the hotel. Excellent value for money.

Stayed in March 2023