475 Charlton Esplanade, Torquay, Torquay, 4655 Hervey Bay, Australia
#44 of 63 hotels in Hervey Bay
Guests' ChoiceBased on 3248 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.2
Staff
9.3
Value for money
8.7
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 February 2024
Donna
United KingdomGreat location
Stayed in February 2024
Reviewed: 6 February 2024
Karen
AustraliaAround the pool area needed to be swept of the falling debris from the trees. Bats, kindly left deposits covering the bonnet of our car in the carpark.
The room was a great size, table and chairs for coffee, meals etc. The pool was lovely and relaxing but the chairs need to be replaced as are a little 'rocky'.
Stayed in February 2024
Reviewed: 5 February 2024
Linda
AustraliaNothing
Excellent location On the beach what more could you ask for It is an older style motel Not sure how old it is but I could imagine it in the 60s and 70s Beach Party’s
Stayed in February 2024
Reviewed: 3 February 2024
Kaye
AustraliaNo dislikes .We like your motel.
We love Hervey Bay and your motel we will be back We holiday each year.
Stayed in January 2024
Reviewed: 2 February 2024
Bailey
AustraliaMainly how far away it was from any of the restaurants and shops. Had to drive anytime I needed anything
I liked the beach feel and the pool protected with all the trees and gardens. The spa bath was pretty good too!
Stayed in February 2024
Reviewed: 1 February 2024
Andreas
GermanyStreet noises were esp. present during the night -> No window glas above the entry door
Solid motel, clean and close to the beach
Stayed in January 2024
Reviewed: 30 January 2024
Debbie
AustraliaSomewhere or something to hang wet togs and towels to dry Maybe a portable drying rack
The location everything clean and tidy pool caters for all ages
Stayed in January 2024
Reviewed: 30 January 2024
Helen
AustraliaAircon was stalled in the bathroom area so the main room was not cool enough. The room was rather dark. Because the room was facing outside corridor, we need to close the curtain for privacy, but there were only two little bedside lamps plus one fluorescent light on the ceiling for one big room. Although the room was visually clean, there were ants crawling on the table, think the motell needs to do pest control more often.
The location and the friendly helpful staff.
Stayed in January 2024
Reviewed: 27 January 2024
Tanya
AustraliaIt was in a great location, right across the road from the beach. The room whilst slightly dated, was clean and comfortable and had everything we needed.
Stayed in January 2024
Reviewed: 25 January 2024
Gladys
AustraliaGood value for money and apartment is spacious. Very close to the beach…
Stayed in January 2024
Reviewed: 23 January 2024
William
AustraliaThe pool and rooms were great and comfortable
Stayed in December 2023
Reviewed: 22 January 2024
Suellen
AustraliaI know it was budget but a toaster and a microwave would have been great, as the reason I go budget is because we have low income.
The room was clean and tidy
Stayed in January 2024
Reviewed: 21 January 2024
Bernie
AustraliaThe room was spacious and clean. The staff were very friendly and helpful.
Stayed in January 2024
Reviewed: 20 January 2024
Koen
BelgiumCarpet Floor, that can never be hygienic!
Stayed in January 2024
Reviewed: 18 January 2024
Bruce
AustraliaCould use a link of paint, but if you don't fuss over that stuff (like we didn't), then who cares??
Excellent Italian licenced restaurant next door. Staff were very friendly and nothing was a problem. We had to advise them of possible changes to our arrival time, and it caused no issue whatsoever 👍
Stayed in January 2024
Reviewed: 18 January 2024
Chantal
AustraliaIt was a bit annoying that the room we stayed in, the fan/light remote was obviously also at times changing next doors settings too, and vice versa. This resulted in a battle of the fan/light settings at 2am with one of my neighbours 😫😂
Clean room, comfortable beds, lovely and helpful staff. Great pool and right across the road from the beach!
Stayed in January 2024
Reviewed: 17 January 2024
Gemma
AustraliaWe loved the pool and the easy access to the beach. The staff were so friendly and clean towels each day made our stay super comfortable.
Stayed in January 2024
Reviewed: 17 January 2024
Harvey
CanadaNice and clean!
Staff were very friendly!
Stayed in January 2024
Reviewed: 17 January 2024
Michelle
AustraliaThe bathroom sink being used for kitchen use as well
Friendly staff
Stayed in January 2024
Reviewed: 17 January 2024
Colette
AustraliaLocation
Stayed in January 2024
Reviewed: 17 January 2024
Rhys
AustraliaWifi was a little bit average
Location and friendly staff were fantastic
Stayed in January 2024
Reviewed: 15 January 2024
Callum
United KingdomLocation and value for money.
Stayed in January 2024
Reviewed: 15 January 2024
Mitchell
AustraliaThe shower was a little difficult to use and wash properly with out getting water all over the floor.
Very helpful with my child that has special needs.
Stayed in January 2024
Reviewed: 14 January 2024
Earle
AustraliaExcellent location with plenty of parking. Great room size & could easily be a holiday 'home away from home' with the kitchenette facilities for an extended period.
Stayed in January 2024
Reviewed: 14 January 2024
Kerrie
AustraliaNo designated parking. A small couch would have been awesome instead of sitting uncomfortably on the bed to watch TV
Location was good
Stayed in January 2024
Launceston, Australia
San Donà di Piave, Italy
Le Mont Saint Michel, France
Puerto Vallarta, Mexico
San Antonio, USA
Moussy, France
Kota Kinabalu, Malaysia
Yerevan, Armenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content