Reviews of Swell Resort Burleigh Heads 4.5 stars
1 Ocean Street, Burleigh Heads, Burleigh Heads, 4220 Gold Coast, Australia
#50 of 122 hotels in Gold Coast
Guests' ChoiceReview score
Based on 1389 hotel reviews
8.3Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
9.2
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Facilities
8.7
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Staff
8.9
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Value for money
8.3
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Free WiFi
8.8
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Reviewed: 28 April 2024
Jane
Australia30 reviews8.0“Overall loved it”- • Leisure trip
- • Couple
- • One-Bedroom Standard Apartment
- • Stayed 5 nights
- • Submitted via mobile
Some of the utensils had some food stuck on them
Location
Stayed in April 2024
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Reviewed: 26 April 2024
Richard
Australia9 reviews1 helpful vote8.0“Great value and location”- • Leisure trip
- • Solo traveller
- • One-Bedroom Standard Apartment
- • Stayed 2 nights
- • Submitted via mobile
Couldn’t get full blockout the way the blinds were set up.
The room I was given was huge and was positioned at the front, the development is getting a bit dated though. Great location and walking distance to beach and National Park. Great value for money
Stayed in April 2024
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Reviewed: 26 April 2024
Camilleri
Australia1 review8.0“Laidback”- • Leisure trip
- • Solo traveller
- • One-Bedroom Standard Apartment
- • Stayed 3 nights
The after hours check in was very slow & the safe wasn't working so it took extra long
Location was perfect, it was walking distance to both shops and the beach The pool had the most stunning view
Stayed in April 2024
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Reviewed: 21 April 2024
Tiloia
Australia9 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior 3 Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Not much to dislike except alot of roadworks outside the resort
Location, facilities in the apartment, services at the reception was awesome friendly staffs. Lots of shops close to the resort and great view
Stayed in April 2024
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Reviewed: 16 April 2024
Lynette
Australia24 reviews7.0“Overall we had a great time”- • Leisure trip
- • Couple
- • One-Bedroom Standard Apartment
- • Stayed 3 nights
- • Submitted via mobile
Bathroom lighting was woeful and very dull. Not great for makeup purposes either. The lounge furniture was dated and needed to be upgraded/refreshed
Location was excellent. Beach just a very short walk and we were lucky from our room you could see the surf
Stayed in April 2024
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Reviewed: 15 April 2024
Christoph
Germany8 reviews9.0“Nice place to stay”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Great Place to stay. Friendly staff and great location.
Stayed in April 2024
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Reviewed: 15 April 2024
Trevor
Australia2 reviews9.0Superb- • Business trip
- • Group
- • Superior Two-Bedroom Apartment
- • Stayed 2 nights
....
Stayed in March 2024
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Reviewed: 14 April 2024
Kym
Australia5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Close to the beach and Burleigh business district. Could walk everywhere. Great pool areas and well equipped little gym. Would definitely stay again.
Stayed in April 2024
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Reviewed: 13 April 2024
Jane
United States2 reviews9.0“great”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 7 nights
Had to repeatedly ask staff to fix blind in my room. It took them 3 days of constant reminders to get it done
location, pool, gym
Stayed in March 2024
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Reviewed: 11 April 2024
Darryn
Australia5 reviews8.0“I use to live at swell apartments 10 years ago and they have really changed the vipe with fresh art work and place looks”- • Leisure trip
- • Solo traveller
- • Superior One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Shower was to small and needs updating shower head
Friendly staff
Stayed in April 2024
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Reviewed: 11 April 2024
Caldow
Australia1 review8.0“Apart from”- • Leisure trip
- • Couple
- • One-Bedroom Standard Apartment
- • Stayed 3 nights
- • Submitted via mobile
The tv remote/s were very difficult to use and get required stations. Very frustrating & we actually gave up on it after no service success on free to air stations we were trying to get (& out of office hours so no one to ask for help). Our access scanner also didn’t work for the car park access lift; reported this and got it rectified for day 2 of our stay.
Location close to beach & James St.
Stayed in April 2024
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Reviewed: 9 April 2024
Tom
Australia2 reviews8.0“Excellent holiday, we loved the pool, proximity to beach, national park, eateries.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Standard Apartment
- • Stayed 4 nights
- • Submitted via mobile
The 2nd bedroom light didn't work, some issues with the televisions. Not major issues and did not impact our enjoyment.
Very spacious, well equipped, good appliances and very comfortable.
Stayed in April 2024
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Reviewed: 8 April 2024
Melissa
Australia5 reviews9.0“Burleigh heads is beautiful and the Swell resort is the perfect place to stay. We loved it!”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
The floor in the ensuite bathroom hadn’t been cleaned well and there were long dark hairs on the tiles from previous occupants. Smells in the hallway.
Great location, lovely spacious apartment. Well stocked kitchen. Wonderful clean pool and spa. Great bbq facilities and parking included.
Stayed in April 2024
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Reviewed: 6 April 2024
Geoff
New Zealand10 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Two-Bedroom Apartment
- • Stayed 4 nights
We only had a few glasses
The furniture in the second unit was very dated.
Stayed in April 2024
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Reviewed: 3 April 2024
Rachel
Australia1 review8.0“Really enjoyed our stay.”- • Leisure trip
- • Couple
- • One-Bedroom Standard Apartment
- • Stayed 7 nights
- • Submitted via mobile
The bed was hard and the kitchen utensils and glassware minimal.
The location is excellent but the furniture and room facilities were old.
Stayed in April 2024
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Reviewed: 3 April 2024
Augusto
Australia12 reviews7.0“Nice stay… could be better.”- • Leisure trip
- • Couple
- • Superior One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Dishes and utensils were dirty. Didn’t had towels when we arrived. No condiments only cook utensils…
Location. Free carpark.
Stayed in April 2024
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Reviewed: 2 April 2024
Monique
Australia5 reviews7.0“It is a great location and if you have smaller children the pool area is lovely.”- • Leisure trip
- • Family with young children
- • Three-Bedroom Apartment
- • Stayed 4 nights
BBQ very dirty; dishwashing rubber coming off, had to check because otherwise floor would flood; coffee machine dirty. I really recommend a BBQ cleaning 'kit' be provided as it is hard for travellers to have the things needed to clean it after use. Outside 'party' lights weren't working (room 1122), so just had 1 really bright fluro light out there; this room needs a kitchen utensil and crockery clean out; the stove top wouldn't work if you used a copper based pan; yet there are copper based pans in the cupboard which you therefore can't use. Outside laundry floor dirty, must be difficult to keep clean though out there; worked well though.
Beds, very comfortable, clean; downstairs rooms nice and dark when blinds drawn; please put block-out blinds in upstairs room. Room configuration good, easy access to trash. Bathrooms lovely and clean. Rooms generally quiet and good cupboard space in downstairs cupboards; extra blankets good, air con great. Maybe do a 'tidy up ' of the blankets etc to make it look more presentable. TV and Foxtel great; possibly include a sun lounge on the deck?
Stayed in April 2024
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Reviewed: 1 April 2024
Rynelle
Australia15 reviews9.0“Excellent location and very spacious & comfortable apartment”- • Leisure trip
- • Family with young children
- • Superior 3 Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
The fact that reception was only open for 2hrs each day over the easter break. Also we were told a second car park would be available but this was not the case
Location is fantastic, very spacious 3brm apartment and well-equipped
Stayed in April 2024
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Reviewed: 29 March 2024
Kshitij
India3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Standard Apartment
- • Stayed 2 nights
- • Submitted via mobile
The absence of room cleaning, insistence on guests cleaning up the dustbin before check-out, reception getting closed at 5pm and missing instructions at parking level are clear negatives. Overall service orientation was poor.
The location and room were ideal for us.it was quite spacious, the balcony was an absolute delight
Stayed in March 2024
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Reviewed: 25 March 2024
Sarah
Australia5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior 3 Bedroom Apartment
- • Stayed 3 nights
Good size apartment. Great Pool. Excellent location
Stayed in March 2024
-
Reviewed: 16 March 2024
Linda
Australia6 reviews9.0“awesome will come back again”- • Leisure trip
- • Couple
- • Superior One-Bedroom Apartment
- • Stayed 3 nights
spa wasnt working
mostly everything
Stayed in March 2024
-
Reviewed: 6 March 2024
Paula
Australia4 reviews7.0“great location & facilities just BYO toilet paper”- • Leisure trip
- • Couple
- • One-Bedroom Standard Apartment
- • Stayed 4 nights
- small tv - didn't realise it was 'self service' and needed to supply own toilet paper... - very (sporatically) noisey toilet & fridge - no fan in the bathroom - weird step up into bathroom - stubbed toe many times...
- location was great! - pool & gym clean & enjoyable - onsite parking easily accessible - 11/10 airconditioning in the room!
Stayed in March 2024
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Reviewed: 3 March 2024
Ciara
Ireland1 review9.0“Kind & accommodating staff, comfiest beds going!”- • Leisure trip
- • Couple
- • One-Bedroom Standard Apartment
- • Stayed 4 nights
NA
Facilities were great we loved the pool, spa and tennis courts. Our room had really comfy beds, spacious rooms. Tennis courts was easy to find and the process to book a court was straightforward. Staff were really accommodating and friendly, we had a few hours after checking out and they let us use the pool while we waited to head to the airport. Highly recommend and would come back again!
Stayed in February 2024
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Reviewed: 2 March 2024
Bernard
Australia1 review7.0“Pool displayed on advertising very different to one available to guests. Room was clean and location close to shops and”- • Leisure trip
- • Family with young children
- • Superior Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Pool was dirty with back swimmer bugs which bite and bit my kids.
Room was clean and access from garage good
Stayed in February 2024
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