The aircon in our room wasn’t working properly

Very close to everything

Stayed in April 2024

The pool is not heated, but once you’re in it’s quite nice. No stairs access to room, lifts only.

Perfect location. Market across the road. Esplanade & shops are a short walk away. Breakfast was a good buffet - both hot & cold options to choose from - but to fry eggs was an extra charge, scrambled was included as part of the buffet offering but we prefer fried. 24 hour reception which is great. Secure car parking for an extra charge available- however we parked on the street for free on the weekend, weekdays though I think the parking time limits differ. Live music in restaurant was also great.

Stayed in April 2024

Breakfast menu was very expensive.

Location & cleanliness was great.

Stayed in April 2024

Location is great.

Stayed in April 2024

room 408. clean fresh comfortable.

Stayed in April 2024

Great location, secure parking and helpful staff.

Stayed in April 2024

Bed was way too soft. Carpet needed a deep clean.

Mostly everything

Stayed in April 2024

Didn’t have a toilet brush. Also the bfast room could do with a tv on for morning news & papers. Better choice of teas & only one type of juice- orange?

Not cookie cutter

Stayed in April 2024

Access to cocktails whilst at the pool

Location, room size.

Stayed in April 2024

Very good hotel in great location at reasonable price. Good breakfast also.

Stayed in March 2024

The hotel's location is a problem too - Right across the street from Gilligan's, a.k.a., party central for young travelers. As my luck would have it I stayed at the Benson on a weekend; so, the noise from Gilligan's (music & loud/rowdy drunkards) all night was a problem - I was on the 9th floor. To make things worse, it seems the hotel had the same or other young drunk bonehead a-holes on the same floor I was. I was woken up by their noise at Midnight, 2 AM, etc. because groups of them decided to have conversations in the hallway. I was not happy with the staff's lack of timely response to my request to fix or replace the table lamp in my room. The night attendant at the front desk on Saturday, April 6 '24, at 6:22 AM to whom I first reported this problem did not note my request - He seemed to ignore me because it looked like he was doing something on his computer. When I returned to my room in the evening of that date, the lamp was not fixed. They fixed it after that.

Very good location. Hotel is modern and decorated nicely. I especially liked the white marble walls / black and white colors. Breakfast buffet is nice, especially the croissants.

Stayed in April 2024

Air conditioner. So noisy and strong fan.

In the city and close to the beach and cruise terminal.

Stayed in April 2024

Too expensive for that property

Location

Stayed in April 2024

I didn’t like the event held at the property that caused a lot of noise and vomit all over my balcony which took days to clean up and completely stopped us using the outside space, gave off party hostel vibes instead of quality hotel, I was moved to a beautiful room after 3 days which helped to rebuild our special trip

The location was perfect for me and central, initial impressions good.

Stayed in March 2024

The included breakfast was cold and average quality and parking at the hotel is way to expensive when you are already paying $250+ a night for a room.

Good location in the city, rooms are modern and clean.

Stayed in March 2024

maybe toilet area near Reception not on the 3rd floor everything else was great

very friendly staff

Stayed in March 2024

Breakfast could have offered more options. There was no dairy free milk/yogurt options available. I had to ask for lactose free milk for some cereal but I'm not sure that's what I received as I was in some pain not long after breakfast. The coffee being served at breakfast was very weak.

The hotel interiors are beautiful. Centrally located. I arrived earlier than check in and was allowed to store my luggage until check in was available.

Stayed in March 2024

They were very accommodating and allowed us to check in early and we were able to still use the pool and facilities after we checked out which we really appreciated. The breakfast was good. I was disappointed when we stayed there a couple of weeks ago and the eggs were cold. We went down a bit earlier this time and everything was much better and this time we felt the breakfast was good value.

Stayed in March 2024

The breakfast wasn't great. The eggs were cold and the bread was stale. I wouldn't pay extra for it again

Enjoyed our stay at the Benson. Great location very central to everything in Cairns city.

Stayed in February 2024

Shower pressure was a little low and hot breakfast was just okay but not great but these things didn't bother us too much.

Great value for money, enormous and well equipped room and friendly staff. Very good location for exploring Cairns and free overnight on-street parking meant we could avoid the pricy parking fees at the hotel.

Stayed in March 2024

View

Close to food outlets

Stayed in January 2024

When I made the booking, I asked if there was parking onsite. I got a reply stating yes, there was and it was free of charge. When I checked in, the guy at the reception tried to charge me $25 for parking… I showed him the email I got and he refused to give me free parking.

Stayed in February 2024

No shade in the pool area at all. Even on an overcast day it is incredibly bright and harsh on the eyes. A few plants and or shade umbrella’s would help. Buffet breakfast could be better.

Nice decor, comfy beds, good amenities.

Stayed in February 2024

The pool area has no shade

The value for price

Stayed in February 2024