77 York Street, Sydney CBD, 2000 Sydney, Australia
#45 of 325 hotels in Sydney
Guests' ChoiceBased on 11713 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
8.8
Staff
8.9
Value for money
8.5
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Sarah
AustraliaSingle use toiletries
Location is excellent Big room Grrat linen Good bathroom Free minibar
Stayed in May 2024
Reviewed: 17 May 2024
Lea
Australialove the history of the building. The big, comfortable bed and pillows ensure a blissful night's sleep. The location is very good for theatres and shopping.
Stayed in May 2024
Reviewed: 17 May 2024
Williams
AustraliaBed could have been firmer.
Room was a reasonable size, as was bathroom. location was easy to get to and conveniently located for the nights events.
Stayed in April 2024
Reviewed: 16 May 2024
Stephanie
AustraliaThe Buffett breakfast was overpriced. The room a little small.
The staff were wonderful, the room, foyer and lifts were stunning, the location was so central. The pillows, the bed, the complimentary mini fridge, the robes and the awesome block out curtains and quietness- what is not to love about this place.
Stayed in May 2024
Reviewed: 15 May 2024
Mandi
AustraliaBeautiful comfort, stylish room layout and amazing location!
Stayed in May 2024
Reviewed: 15 May 2024
Hemant
United KingdomMassage facilities price could be more reasonable compared to nearby competition.
Great location, all major sights within walking distance. Plenty of restaurants / cafe / bars nearby.
Stayed in April 2024
Reviewed: 15 May 2024
Vittorio
AustraliaThe aircon heater was not working well blowing cold air. Breakfast was disappointing we got there 7.30 my hot meal was cold Would be nice if there was cappuccino on the menu for the price you pay was 😞😞
Good location Room was clean happy with that Beautiful old building got character
Stayed in May 2024
Reviewed: 15 May 2024
Emily
AustraliaN/A
Great price, Beautiful hotel, lovely staff
Stayed in April 2024
Reviewed: 14 May 2024
Jenny
AustraliaGreat centrally located hotel for a weekend get away. Beautiful old building with clean amenities.
Stayed in May 2024
Reviewed: 13 May 2024
Suzanne
AustraliaOld world charm. Quiet
Stayed in May 2024
Reviewed: 13 May 2024
Mandi
AustraliaThis is my third visit to The Grace, and I absolutely adore this place! The impeccable room presentation, space and comfort is a major highlight for me. We had a King Deluxe room with complimentary water and soft drinks. The bathroom is a stunning minimalist design with earthy tones that immediately left you feeling relaxed. The second night we decided to have room service for dinner (since we LOVED spending time in the space) and the Beef and Guiness Pie from PJ O'Brien's was outstanding! I mean, we could've gone into the tavern itself, but it was fabulous to sit in the comfort of our room, with a glass of wine and enjoy such a delightful meal. What a treat! As an added bonus, we had an extra day in Sydney to kill some time, so leaving our luggage with the concierge really made our day much easier. The location is perfect if you want to be right in the centre of the city too. One block from the QV Building and George Street Mall, and nearby cafes, and pop up coffee stations, easy walking distance and no need for transport. Our Uber arrival and departure meant for easy return to the airport. We look forward to returning to The Grace soon. Thank you for your fantastic service.
Stayed in May 2024
Reviewed: 13 May 2024
Mez
AustraliaNothing
Great location, quiet spacious rooms. Close to theatre and restaurants and shops. Friendly helpful staff. Pool. Gorgeous art deco interiors. Exceptional pillows. Large bathroom with 2 shower options.
Stayed in May 2024
Reviewed: 13 May 2024
Tara
United KingdomOnly issue is there’s no mirror near an outlet for hair etc
Location general comfort ease of access
Stayed in May 2024
Reviewed: 13 May 2024
Naretta
AustraliaI gave this booking to my grandson and his new wife as a wedding present as they did not have a honeymoon. they were very impressed with the staff, amenities and the position and they told me they will return for another visit in the future. I thank you for your assistancr
Stayed in May 2024
Reviewed: 12 May 2024
Christie
AustraliaNothing to dislike
Excellent location, huge room, comfy bed and great shower. Can’t fault it - great value!
Stayed in May 2024
Reviewed: 12 May 2024
Jackie
AustraliaI called to see if my room was ready at 11.30am So I could drop my bad in the room as I had a show to go to. The guy said there are rooms ready! However I would have to pay $50 to get in early! I said no it’s ok! When I got there and parked under the Grace which is amazing! We went to reception and the lovely girl said yes Mrs Childs your room is ready! I can check you in now! So I was very greatful! I dropped my bag off in the room and got a cab to the show! This saved me having to come back between thee event to check in at 3pm 11am check out is amazing!
Old style feeling Very comfortable
Stayed in May 2024
Reviewed: 12 May 2024
Vicki
AustraliaCoffee sachets. Upgrade to a coffee machine please. Recreation area and terrace on 11th floor a bit of a forgotten zone. Could be so good with a rooftop bar etc.
Were given a free upgrade and late checkout. Room refurbished nicely. Room service breakfast was fabulous. Location is central CBD near station and Light Rail. Old world charm in common areas. Beautiful art deco hotel.
Stayed in May 2024
Reviewed: 12 May 2024
Jinni
United StatesCan be noisy at night
Clean room, helpful staff, good location
Stayed in May 2024
Reviewed: 12 May 2024
Hart
AustraliaProximity to State Theatre, easy walking distance to venue, and access from Town Hall train station.
Stayed in May 2024
Reviewed: 11 May 2024
Lynn
United StatesLiked everything!
The location and the beautiful, well appointed room. The hotel provided water, juice and sparkling water daily. So nice!
Stayed in May 2024
Reviewed: 11 May 2024
Jody
AustraliaNothing it exceeded my expectations expectations
The property was fabulous, clean, modern, spacious
Stayed in May 2024
Reviewed: 11 May 2024
Elizabeth
AustraliaNothing
Brilliant location, clean comfortable room
Stayed in May 2024
Reviewed: 11 May 2024
Jodi
AustraliaNothing. Was a great stay.
Great location. Rooms clean and comfortable. Staff friendly. Love the little touches such as free mini bar (water, juice). Love the double room options (2 x doubles) as travelling with my adult daughter so we both had plenty of space.
Stayed in May 2024
Reviewed: 10 May 2024
Mitchell
United KingdomOnly disappointment was the sauna was not working and the pool was dirty and cold
Good location friendly staff
Stayed in April 2024
Zahara de los Atunes, Spain
Charlotte, USA
St. St. Constantine and Helena, Bulgaria
Mullens, USA
Sanya, China
Göcek, Turkey
Chéticamp, Canada
Chengdu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content