77 York Street, Sydney CBD, 2000 Sydney, Australia
#45 of 325 hotels in Sydney
Guests' ChoiceBased on 11809 hotel reviews
8.6Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
8.8
Staff
8.9
Value for money
8.6
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Julie
New ZealandIf anything the pool area was tired and the pool was a bit grubby around the water line.
Location and building
Stayed in April 2024
Reviewed: 30 April 2024
Robert
New ZealandGym not 24/7 as I came in on late flight and left early Most hotels I stay at have all time access
Love it. Great location and love the hotels style Having free water and drinks is a great touch. Keep it up
Stayed in April 2024
Reviewed: 29 April 2024
Nancy
United Stateskids running up and down the hall. View
Architecture
Stayed in April 2024
Reviewed: 29 April 2024
Cheryl
AustraliaLocation is perfect. Rooms spacious and bed v comfortable
Stayed in April 2024
Reviewed: 29 April 2024
Kathy
AustraliaNo mini bar with nibbles
Did not have
Stayed in April 2024
Reviewed: 29 April 2024
Kylie
AustraliaTerrace on level 11 didnt appear to be a terrace
Great location, nice modern rooms
Stayed in April 2024
Reviewed: 29 April 2024
Sharon
Australialoved it all
bed was excellent so comfortable , the room was larger than expected and the location is fantastic surrounded by really good resturants and walking distance to the queen victoria mall
Stayed in April 2024
Reviewed: 29 April 2024
Margaret
AustraliaWould have liked done toothpaste
Stayed in April 2024
Reviewed: 29 April 2024
Andrew
AustraliaNo complaints
Family room had plenty of space for everyone and a separation between the kids beds and ours. Beds were comfortable, great location within an easy walk to everything we needed. Parking underneath the building made it perfect for a family visiting from the country.
Stayed in April 2024
Reviewed: 28 April 2024
Kylie
AustraliaGreat location. Excellent staff. Very clean and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Melissa
United StatesWe loved everything about it stay here. The bed was comfortable. The bathroom was nice. I did hope to have a soaking tub. Great location in CBD.
Stayed in April 2024
Reviewed: 28 April 2024
Bryndzia
Australiaview was poor - housekeeping left damp towels on top of bathrobes - didn't remove them after replacing them with fresh towels.
size and location was good.
Stayed in April 2024
Reviewed: 28 April 2024
Michelle
AustraliaNothing
Great location. Room was ready early.
Stayed in April 2024
Reviewed: 28 April 2024
Snezana
AustraliaVolume on tv was not loud enough for movies- room very big making it difficult to hear
Location, value for money, complementary mini bar, movies on demand, the upgrade was appreciated
Stayed in April 2024
Reviewed: 28 April 2024
Lyn
United KingdomNothing! It was fabulous!
High quality but with a lovely relaxed atmosphere
Stayed in April 2024
Reviewed: 28 April 2024
David
Australiajust a great hotel in a great location
Stayed in April 2024
Reviewed: 28 April 2024
Elizabeth
AustraliaLoved it - will stay again 😊
Great location! Central to where we needed to be
Stayed in April 2024
Reviewed: 28 April 2024
Sue
AustraliaCan't think of anything
Location, service, staff support, cleanliness, facilities, breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Michelle
AustraliaN/A
Didn’t have breakfast but great location only a 2 mins walk to George street
Stayed in April 2024
Reviewed: 28 April 2024
Michelle
AustraliaAmazing location equally close to darling harbour and the mall. Allowed early check in. Room clean and spacious with amazing shower. Would stay again.
Stayed in April 2024
Reviewed: 28 April 2024
Lisa
AustraliaWe didn’t stay long enough !!
Friendly staff , great location, staff went over and above to assist us . Bed was so comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Kerrie
AustraliaNothing
The staff are wonderful and it is an excellent location
Stayed in April 2024
Reviewed: 27 April 2024
Jane
AustraliaNothing
Location, comfortable bed, great shower, good amenities.
Stayed in April 2024
Reviewed: 27 April 2024
Philip
AustraliaWe loved everything
We loved being upgraded. The hotel was in a great location. The lifts came quickly. The hotel was quiet. Friendly staff. Very clean room.
Stayed in April 2024
Zahara de los Atunes, Spain
Charlotte, USA
St. St. Constantine and Helena, Bulgaria
Mullens, USA
Sanya, China
Göcek, Turkey
Chéticamp, Canada
Chengdu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content