Reviews of The Island Gold Coast 4 stars
3128 Surfers Paradise Boulevard, Surfers Paradise, 4217 Gold Coast, Australia
#34 of 121 hotels in Gold Coast
Guests' ChoiceReview score
Based on 2090 hotel reviews
8.5Score breakdown
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Cleanliness
8.9
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Comfort
9.0
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Location
9.3
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Facilities
8.7
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Staff
9.1
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Value for money
8.4
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Free WiFi
8.2
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Reviewed: 22 May 2024
Lin
China7 reviews9.0“Amazing”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
It would be better if the quality of the bedding could be improved
The hotel is ideally located The environment is quite comfortable The sea view is excellent
Stayed in May 2024
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Reviewed: 22 May 2024
Lin
China7 reviews9.0“Amazing”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
It would be better if the quality of the bedding could be improved
The hotel is ideally located The environment is quite comfortable The sea view is excellent
Stayed in May 2024
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Reviewed: 21 May 2024
Ms
Netherlands12 reviews1 helpful vote10“exceptional staff behaviour”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
staffs were exceptionally helpful
Stayed in May 2024
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Reviewed: 21 May 2024
Li
Singapore1 review9.0“Fantastic stay, i am happy i booked earlier and enjoyed a cheaper price.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Mirror light wasn't working but this was no big deal. The shower floor was slightly problematic and water flowed out towards the toilet bowl and sink area which we preferred to keep dry. Also not an issue since we had so many towels to dry the floor off with.
They put us on a high floor away from the lobby. Fantastic room and super comfortable. A little noisy due to activities downstairs at the street level but we weren't bothered and slept really well. Great service by staff and they gave us extra hangers and cleaned our rooms when requested. Even topped up our free snacks supply which was a real bonus.
Stayed in May 2024
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Reviewed: 21 May 2024
Ic_d
Australia49 reviews2 helpful votes9.0“A great stay”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 2 nights
Surprised me that room housekeeping wanted to clean my room at 9:15 am on a Sunday morning - a bit early, and well before the checkout time (I was already staying another night to Monday). Also found it odd that I couldn't reach the switches for the bedside lighting from the bed (physically had to get out of bed to turn them off) - but that's a room design choice not easily fixed by staff.
Location was great - a few minutes walk to the main part of Surfers Paradise Beach, the Cavill Avenue shopping centre is across the road, and all the restaurants, bars and clubs you ever want. The room was modern, clean and comfortable. The staff were friendly and helpful.
Stayed in May 2024
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Reviewed: 20 May 2024
Rebecca
Australia46 reviews9.0“Great location, very comfortable stay in the heart of Surfers!”- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 1 night
Obvious signs of rusting on anything metal in the hotel, including around the lift area, but that's really just an aesthetic thing. Having to back out of the driveway (if not using the parking or getting dropped off by a friend as I was) was a little different. Overall, no huge issues.
Room was tastefully refurbished and had everything needed. Nice little balcony with view of water, pool and slingshot. Guy at reception was friendly and helpful. Good value for money given the very close proximity to cavill avenue when comparing with other hotels. Easy walk to everything happening.
Stayed in May 2024
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Reviewed: 19 May 2024
Rocharn
Australia7 reviews1 helpful vote10“Incredibly helpful staff!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted via mobile
The staff were exceptional. The location is great for surfers paradise and super easy to access the rest of GC with the trams stop nearby. Loved our stay here!
Stayed in May 2024
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Reviewed: 14 May 2024
Deborah
Australia12 reviews9.0“Very enjoyable and the staff were great.”- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 3 nights
The lifts are very old and worn but then you don't spend much time in them so not an issue :)
Location was excellent and so close to the beach, entertainment and eateries. Room was nice and very comfortable. The Hotel is not new but well maintained and has some great bars. The breakfast was good. It's order off the menu not buffet which was a bit of a different experience for me.
Stayed in May 2024
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Reviewed: 13 May 2024
Zealand
Australia4 reviews10“Big slay”- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The location of the island is so perfect and central to everything happening in and around surfers🙌🏾went out for drinks on the rooftop which was such a vibe, the cocktails, all the cute servers, the pizza and the ability to order from our table was a slay, wish I’d know about the bottomless brunch hosted on Saturday mornings cause I’d have definitely been allllll over that !
Stayed in May 2024
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Reviewed: 9 May 2024
Manthorpe
Australia1 review9.0“Nice hotel centrally located. Great staff. Adored the bathroom products!”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
It was noisy with balcony door open because the location is very central and there was a party nearby but once the door was closed the noise was blocked quite well.
Staff were friendly and helpful. Room was attractive and comfortable. Bathroom products were great! We ate twice downstairs - comfortable space, good food, fast service.
Stayed in May 2024
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Reviewed: 6 May 2024
Chris
Australia3 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 7 nights
- • Submitted via mobile
The bar staff only thing dint like I payed 450 deposit first time dint get it bk and dint get my deposit bk last time Iver
Stayed in April 2024
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Reviewed: 5 May 2024
Sarah
Australia13 reviews1 helpful vote9.0“Perfect staycation walking distance to everything in Surfers.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room was huge and comfortable!
Stayed in April 2024
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Reviewed: 3 May 2024
Lauren
Australia5 reviews1 helpful vote10“Fantastic. Will stay again”- • Leisure trip
- • Group
- • Twin Suite
- • Stayed 1 night
- • Submitted via mobile
The only tiny thing was the wall mounted tv unfortunately blocks the aircon vent so the room didn’t really seem to stay cool overnight with the lack of airflow.
Absolutely loved the suite, perfect size for a getaway and the kitchen area and larger bathroom was definitely a bonus.
Stayed in April 2024
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Reviewed: 1 May 2024
Robyn
New Zealand10 reviews8.0“Short and great stay at a lovely hotel”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Not the best noise cancelling within the rooms
Great location Very vibey and trendy Great housekeeping
Stayed in April 2024
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Reviewed: 1 May 2024
Laurie
Australia8 reviews10“We had a great time staying here.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 7 nights
Nothing
Room had 2 large beds, location in centre of town easy to get every were, breakfast was included in the stay and what a great meal it was. Staff were very friendly and helpful, we would certainly stay here again and would certainly recommend it to anyone.
Stayed in April 2024
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Reviewed: 30 April 2024
Craig
New Zealand10 reviews8.0Very good- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
A little noisey at night
Location and meals were good
Stayed in April 2024
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Reviewed: 29 April 2024
Anja
Australia12 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
The pool area could need a refresh, the chairs didn't look inviting.
Great location, very close to the beach and shops. It has an on-site roof top bar with DJ.
Stayed in March 2024
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Reviewed: 29 April 2024
Eliza
Australia5 reviews9.0“Fantastic, works definitely stay here again”- • Leisure trip
- • People with friends
- • Classic Twin Room
- • Stayed 2 nights
- • Submitted via mobile
If you were on a lower floor facing the from it may have been a bit noisy, but we were in the top floor, facing the back of the building & it was completely quiet
The location was fantastic, completely central, lots of bars & restaurants around and tram stop out the front. Staff were friendly and very helpful. Rooms were spacious and comfortable.
Stayed in April 2024
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Reviewed: 29 April 2024
Flow
Australia3 reviews7.0“Good facilities and accomodating staff it suits the party people.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted via mobile
Noise
Its noisy especiallt during weekends. Its good for party people.
Stayed in April 2024
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Reviewed: 27 April 2024
John
New Zealand2 reviews10“We will return!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
We moved one of the couches closer to the tv and rubbish was underneath, so it hadn't been cleaned properly, but everything else was great.
After many years not staying at the Island and returning has just been awesome, I want to thank the owners for the wonderful renovations, we enjoyed our stay and look forward to returning. Staff were excellent.
Stayed in April 2024
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Reviewed: 26 April 2024
Amanda
Australia8 reviews9.0“Would stay there again.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast wasn’t great
Great location. Great staff. Great facilities
Stayed in April 2024
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Reviewed: 24 April 2024
Todd
New Zealand1 review9.0“Staff were extremely knowledgeable, quick check in and next time I book I will be using your on site amenities, as the r”- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
The shower would run under the glass into the tiled bathroom floor in front of toilet and drain there.
That I had a room on the 9 th Floor. Amazing view.
Stayed in April 2024
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Reviewed: 23 April 2024
Stef
New Zealand21 reviews2 helpful votes9.0“Girls trip”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Construction across the road a little loud during the day.
Close to everything. Great restaurants on site. Spacious rooms and good bathroom. Pool area well equipped and clean pool side bar. Slight ocean view. Nice city lights at night. Great underground parking easy to find
Stayed in March 2024
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Reviewed: 22 April 2024
Tamzin
United Kingdom11 reviews10Exceptional- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Love the location, the rooms are a great size and always clean! Staff are always super friendly so we’ve been back multiple times now and will continue to come back :)
Stayed in April 2024
