The hotel has obviously been refurbished with some facilities being a little dated, elevators, hallways and pool but it wasn’t a problem.

Rooms were modern and aircon worked very well! Rooftop bar was a vibe.

Stayed in January 2024

The problem the Island was having with the elevators during our stay would be the only thing that caused inconvenience.

Beautiful suite, location was perfect and the staff were amazing.

Stayed in January 2024

Great location

Stayed in January 2024

No issues :)

Loved the location and the decor!

Stayed in November 2023

When I checked in, the hotel staff assigned me a room above the club on the 1st and 2nd floors, so it was so noisy until dawn that I had a hard time sleeping.

Amazing breakfast!!! delicious meal and lots of portions. Location is the best. The location is great and convenient to wherever you go on the Gold Coast.

Stayed in December 2023

Was told by reception our 5 rooms were ready but as it wasn't 3pm (it was 11:30) they wanted $50 per room to access the rooms, receptionist told us she hated this policy but its forced on them. Felt it was slightly ridiculous considering the rooms were ready and we was only throwing the bags in. Sums the hotel up, its 3* but popular due to its location and lively bar so they can do what they want so the service level is lacking.

Decent room, good location, lively bar, fairly priced food and drinks.

Stayed in December 2023

Bar closed too soon (20:30?) and we were thrown out the back door, having to walk around to get to our rooms. That was weird and done in a rude way. Rest was great.

Modern, clean, great location. Friendly staff.

Stayed in January 2024

Everything you need is there

Stayed in January 2024

Our electricity went out twice. Very noisy at night as right in the heart of Surfers paradise.

We given an early check in. Great pool and outdoor area.

Stayed in January 2024

Great location and good food - burgers were amazing!

Stayed in December 2023

We enjoyed our stay at The Island. It's so close to the beach and restaurants, will be back again for sure.

Stayed in January 2024

Loud as it’s right in the heart of surfers paradise but still a great stay

Location, facilities and cleanliness

Stayed in January 2024

Nothing. We loved it so much that we have booked to come again in a few months time! The location is brilliant! Only bad thing we experienced on this trip was the rainy and damp weather which is no fault of the hotels!

We booked this accommodation 30 minutes before arriving due to our other hotel cancelling on us when we got there with no prior-communication. We are so glad that they did because we LOVED our stay at The Island and have booked again to come for 2 nights in May. The location is perfect, staff were friendly, hotel decor was very clean, modern and fancy. The bar and diner was wonderful and the food was lovely. We paid $100 for 2 alcoholic beverages, 2 starters, 2 MASSIVE mains and 2 kids meals. Good value for money. Staff were willing to go above and beyond to accommodate our two small children who struggled to sit still at the dinner table. The pool area was lovely. Bedroom and ensuite bathroom were beautiful and very clean.

Stayed in January 2024

Noisy

Location

Stayed in November 2023

No toothbrush, no toothpaste Mini fridge wasn’t cool I noticed a few ants scattered on on the desk under Television. Although they were not swarming, there presence was noticeable and concerning.

Location

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

Great atmosphere, friendly and knowledgeable staff. One of my favourite places ❤️

Stayed in January 2024

The room was very spacious and clean. Nicely decorated. Excellent location. We were on the third floor and it was super quiet, not a sound from downstairs where it was buzzing with people and music.

Stayed in January 2024

No laundry facilities on premises

Location

Stayed in January 2024

Everything was close and easy to get to, parking on the property was really handy not to have to find a place to park. Lots of bars and restaurants made it easy it was a very comfortable place to be and could get everything in house

Stayed in January 2024

Every staff member that we interacted with was lovely. We did however witness one of the male staff undermining one of the managers at the rooftop bar and it was quite hard not to hear it and not to feel sorry for her. The manager walked away very upset while the staff member continued to bash her behind her back. Didn’t think this was the sort of culture that the hotel is providing for its staff.

Greeted by all staff with friendly smiles and they were all very helpful. Everything about the hotel was clean and a great holiday vibe. Our room was clean, great set up and bathroom clean and spacious for a hotel. Great value for money.

Stayed in December 2023

There wasn’t a buffet and the drainage didn’t really work for the shower and just filled the whole bathroom

Location and staff

Stayed in January 2024

Bathroom size

Breakfast

Stayed in January 2024

My toiletries went missing,was in the bathroom,but not there when i went to depart .

Staff was helpful.

Stayed in January 2024

Seats are too close to the pool A bit unsafe for kids

Stayed in January 2024