No free breakfast even after paying $400-500 is not going to make anyone happy

High floors

Stayed in April 2024

The spa! Firstly, it is segregated by gender into a male spa and a female spa! So my girlfriend and I could not enjoy the spa together. I have never seen this anywhere in the world and it ruined our experience of the spa. At least the pool was not segregated. Secondly, the steam room has to be manually switched on by the guest for it to heat up - this takes 10 to 15 minutes! So if you only want to use the steam room or use it first, be prepared to wait... oh and it never fully heats up as there is a gap in the door leaving out heat constantly. You are not saving energy / the environment, you are spoiling your guest experience. Thirdly, it is impossible to use the hot tub/jacuzzi unless you are very mobile. The steps into it are actually very small indents in the bricks of the hot tub wall which are not big enough for even my size 7 UK feet to use comfortably, and which you actually cannot even see when standing over the tub wondering how on earth to get in (only when I was in the tub could I see the small indents in the wall). I ended up half-jumping in, which is quite dangerous as it's a deep tub, and if you are an someone who is not fit/mobile, pulling yourself out of the tub is a real challenge - that's unacceptable. To top it off, my favourite part of any spa (the sauna) in the male spa was broken the 3 days we stayed. When I asked, the staff had no idea when it would be fixed as they had to "send for a part". This is the Ritz Carlton - go get the part. And also get the part for the broken control in one of the showers... and install a machine to dry swimming clothes - people need to pack their swimming gear when checking out and need it dried. Overall: segregated, out of order, broken, unheated, ill equipped and with health & safety risks.

This is one of the most spectacular hotels I've stayed in for its views. The reception is on the 80th floor! And the views from our 66th floor room were wonderful. The staff were among the best I've had the pleasure to meet and of course being the Ritz Carlton, the style and comfort and class of the place made you feel very special. The bar food was excellent and the infinity pool a joy! The location is also incredible, being right in the heart of town.

Stayed in April 2024

If they're going to give you a pod machine, why can't any of these places, even the higher end, put a decent amount of UHT milk in the fridge to go with your coffee? 4 little thimbles between 2 people just doesn't cut it. The aircon thermostat seemed to struggle with stability in the middle of the night and the room grew a bit too warm. The overall room decor is very monotone and soulless, but that's par for the course these days.

Location is perfect for arriving and leaving Melbs - literally over the road from Southern Cross train station and the airport Skybus terminus. Walking distance to all the delights of town, or tram if you prefer. King room is luxurious with spectacular views, indulgent bathroom and comfy bed. Staying 5-star was a special treat splurge for us middle-class folk; we had a good laugh at the minibar prices, especially the Tasmanian rainwater in a wine bottle. The hotel was very accomodating with a late checkout (3pm!) and luggage storage for our evening flight.

Stayed in April 2024

As well as my booking saying I had a guarantied high floor room, I also did put in the request box for a high floor and corner room. Although I did get a corner room unfortunately I was on the lowest floor. Not a deal breaker and I know It is all up to availability upon check in but would have been extra special to get something a little higher.

The service and facilities were beyond amazing! Checking in was super easy. I dropped my bags off in the morning and by the evening when I check the room was all set up. The room was super clean and a great set up and not to mention the views were stunning. Very great quality for the price.

Stayed in May 2024

Spa and sauna room closing early

Luxury rooms and all the facets of a high class motel

Stayed in April 2024

Everything about the Ritz is perfect.

Stayed in April 2024

Disappointing breakfast, Swimming pool was a bit small and cold.

Superb!!!

Stayed in April 2024

Breakfast was fantastic

Stayed in April 2024

Overpriced cocktails

Amazing views

Stayed in March 2024

A minor gripe. The bar staff very slow at times. We waited 40 minutes for a drink at one stage. Given it’s a small space and so not many guests that was surprising

The view is stunning. All the staff amazing and helpful. The room was exceedingly spacious and comfy.

Stayed in April 2024

Excellent location

Stayed in April 2024

That we only had time to spend one night at the hotel.

The whole experience was well above our expectations.

Stayed in April 2024

Pool was amazing

Stayed in April 2024

NA

Absolutely everything. The attention to detail was outstanding.

Stayed in April 2024

It is a genuine 5 star hotel

Stayed in April 2024

Having to go home

Really nice lay out! Great food and drink on site with great views of the city! Right across from the rippers! Great weekend

Stayed in March 2024

Loved everything

An absolute royalty when the time you stepped out of your car. A valet service for your private car. You are welcomed with a 180 degrees Melbourne view from 80th floor. The room is a total luxury, with a walk- in closet, and a 6 seater dining table. Amenities are full pamper for the guests. My number choice of hotel stay.

Stayed in March 2024

Nice new luxurious hotel

Stayed in January 2024

Breakfast was superb. Best views in all of Melbourne. Beds were so comfortable. Definitely worth a visit.

Stayed in March 2024

Nothing . It was great . It’s a little distant from the Centre however encouraged walking.

The Ritz-Carlton was superb ! Fantastic stay from start to finish and the staff were attentive and friendly . Beautiful rooms with comfortable bedding. Great food and drinks . Will definitely stay there again.

Stayed in March 2024

Didn’t like that we could not stay longer.

The staff were so polite and went above and beyond. The night manager could not have been any more accommodating and made us feel so very welcome no matter the circumstances.

Stayed in March 2024

See above

Breakfast to room Delivery presentstion 10 Scrambled egg flavourless on soggy toast 4 1 pot tea hot 1 pot of tea luke warm Fruit platter partly not ripe

Stayed in March 2024

The pool was quite cold

Was in absolute heaven from the moment we arrived. The staff are beautiful, caring and professional. I was disappointed I didn’t book dinner because looking out from the breakfast table I realised I missed out massively.

Stayed in February 2024

Nothing

Wonderful hotel the location, views, and amenities were fantastic

Stayed in March 2024