When we arrived, they had a happy hour going on at the bar pool. Two days into the vacation. No more happy hour at the poolbar. Happy hour was moved it to a new pizza bar. I was not happy with that because you cannot hang out in the pool and enjoy a refreshing drink. Plus the pizza oven was given off a lot of heat.

I got the eggs Benedict. They were delicious and a side pancake with powdered sugar.😋

Stayed in April 2024

Nit enough beach huts or pool chairs.

Great beach. Great service.

Stayed in March 2024

more restaurant options would be great/ more cafe offerings

great staff and location and amenities

Stayed in November 2023

Reserving palapas! You need to be out at 5:30-6am to secure a nice spot!

Perfect stretch of ocean! Decent restaurant & always friendly staff!

Stayed in November 2023

We had an a odor of stuffiness and mildew in all 3 room we had booked. We purchased a can of Lysol to spray to clean the air. We also found had a insect in one room which management moved moved us into an upgraded room the next day without question. Our new room had a much better view which we enjoyed the remainder of our vacation.

The location of the property is excellent. Centrally located to get to local hot spots on the island yet far enough from airport not to be disturbed but the planes. The staff is fabulous and friendly.

Stayed in August 2023

The fact that the hotel is right on the beach makes it priceless but be careful when you book ( full kitchen does not mean you have oven and dryer in washer is not a laundry room)

Stayed in February 2023

We were very unhappy with how the daily Bingo games were run. The two activities staff members spent part of their time looking at their cell phones and talking with two very familiar guests that they sat in back of them. There are 4 games played. The distribution of prize money could have been better planned. The first 3 games have a prize if )10.00 each. The last game is the remaining money. It is usually around $175.-240.00 depending on the day. If two or money people win the pot for that game is shared. I won one of the games along with another guest. We won $5.00 each. We feel that the division of the money collected for the games could have been better thought out. It is great to win the big “pit” but it doesn’t have to be do that the other games win a minimal amount. We were at another Divi resort the week before we arrived at zphoenix. They also had 4 games each day. However each game had a higher winning pot.If you had, for example, $240. To divide between 4 games. Why can’t the first 3 games have a bigger pot( such as 30-40.) The last game would then still have a larger pot of $120. The way the Bingo games were played was the only part of our trip that was unsatisfactory. The staff needs to be more focused on all guests and the distribution on the winning pots of money should be better planned. As a matter of fact at the other Divi resort they gave prizes for the first two games that weren’t monetary. They gave a free breakfast meal or free hamburger meal as a prize. Even that was better than winning 5.00!

Stayed in November 2022

location

friendly staff great beach

Stayed in October 2022

Although they say washer/dryer in the room the washer is actually an all in one unit. It is not an actual dryer....it steam dries the clothes which are often still very damp when you take out. With the humidity it took a really long time. They do have some dryers on the property but you need permission to use. That is what we did. When you travel with a family (at least for me) having a dryer would have been helpful in the room.

The beach is great the staff was always amazing. The rooms do needs to some TLC as things may be broken or not working properly.

Stayed in September 2022

The tower room needs big time updating. Very old furniture and the bathrooms are way too small. Also the bar area is substandard. The resort needs a nicer bar area for evening enjoyment. The pool bar is not sufficient.

The location is very good. The beach area is great. Cleaning staff does a great job

Stayed in September 2022

On4th floor, view was bit obstructrd

spacious beach front.

Stayed in August 2022

Some staff needs improvement

Excellent meals but some staff could use improvement.

Stayed in August 2022

I was hoping for a non first floor unit

The staff is very friendly

Stayed in August 2022

There was entertainment in the Bar Area a couple of days. It would have been excellant if there was entertainment everyday. This would have been a Huge benefit to the Resort as the Bar was packed when there was entertainment.

Food in the restaurant was very good. Breakfast was Excellent.

Stayed in May 2022

Alcohol at gift shop was very high. $29 for a pint of titos was robbery.

Staff, cleanliness, Location were excellent.

Stayed in June 2022

The pool filter was clearly broken, so it was extremely dirty and kind of disgusting. At one point I grabbed the cleaning pole and cleaned the area myself, definitely disappointing.

Absolutely love the employees, grounds, + location!

Stayed in May 2022

Daily cleaning of the room, seemed to be a challenge. With there cleaning time, it seemed to interfere when we’re in the room. We’d gone 3 days without a cleaning due to timing. There cleaning was a 5 star! Thank you!

Meet all my expectations! Wonderful!

Stayed in May 2022

Squeaky, noisy bed!!!

Awesome location, clean spacious rooms. Good amenities.

Stayed in December 2021

The bed was uncomfortable but they were able to change out the mattress

I loved the staff we loved the room very spacious and we loved having beach front. this was an exceptional vacation!!

Stayed in October 2021

The property is situated in an excellent spot away from party noise of other resorts. Very nice little beach and perfect ocean area. I do think the elevators could be cleaned and updated better they look old and not so clean. The rooms were good great view from the towers especially straight on view! The matrress could be more plush however thin and lumpy. Overall good experience. If they make improvements vs. Let things go down we will return!.

Breakfast good great location.

Stayed in August 2021

No operator to help direct your call.

The property was clean and the view was breathtaking and price reasonable.

Stayed in July 2021

Stove top had problems. Shut power off to stop electric ticking but that also shut refrigerator power off. Called early in morning Saturday and no one ever came by. So spoiled our food.

Everything was great

Stayed in June 2021

It wasnt clear what ocean view consist of. Cause the groundfloor has more an poolview than oceanview

The service of the team of divi phoenix is awesome

Stayed in May 2021

OUR ROOM WAS MUSTY, WET, DISCUSTINGLY OLD, POORLY APPOINTED! I SHOULDN'T LOOK FORWARD TO GOING HOME TO ESCAPE THE DISCOMFORT! STAFF WAS NOT HELPFUL!

Purebeach food was good. We had only one server in all the times there that was personable and made us feel like we were on vacation! His name is Jonathan, server at Purebeach.

Stayed in February 2024