L. G. Smith Boulevard 107, 0000 Palm-Eagle Beach, Aruba
#10 of 37 hotels in Palm-Eagle Beach
Guests' ChoiceBased on 86 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
9.2
Staff
9.2
Value for money
7.9
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 April 2024
Ronald
United StatesBreakfast restaurant was crowded no other restaurants near by
Stayed in April 2024
Reviewed: 13 February 2024
Jackie
United StatesI didn’t like how people came down early to the beach and claimed lounge chairs…for hours. There is supposed to be a 2 hour limit, but chairs around us were vacant until noon (towels plopped at 7:30am). Not very classy.
Hotel is beautiful, great fitness room/gym, incredible beach and location. Staff was so friendly and helpful.
Stayed in February 2024
Reviewed: 6 December 2023
Linda
United StatesNothing
Cleanliness and customer service
Stayed in December 2023
Reviewed: 22 October 2023
Christalison
United StatesPrice
It was very clean and staff was very friendly and accommodating
Stayed in October 2023
Reviewed: 9 October 2023
Joseph
United StatesThe hotel is far up on Palm Beach away from the nightlife and action, which is a positive for some and maybe a negative for others. They do have taxis ready right out front to take you places which helps.
The room was very spacious, as well as the entire hotel layout. The service was incredible and food at the hotel was very good, including even lunches at the Madero Pool Grill. We took advantage of the snorkeling equipment, paddle boards, kayaks and floats that were all offered free for guests.
Stayed in October 2023
Reviewed: 1 October 2023
John
United StatesNothing
Customer service
Stayed in September 2023
Reviewed: 18 September 2023
Joshua
United StatesThe staff are so friendly and helpful, the place operates like clockwork. Couldn’t find a single fault in our stay. Would recommend and stay again.
Stayed in September 2023
Reviewed: 9 August 2023
Doug
United StatesFitness center a bit small
Everything
Stayed in August 2023
Reviewed: 30 July 2023
Daniel
United StatesI found that the service both at the beach and from the housekeeping staff was under par. Everyone was polite and friendly however the wait staff at the beach would disappear for long blocks of time, forget your order or never come back with your order. Would forget towels when setting up chairs in the morning. Housekeeping missed one day, and provided inconsistent turndown service. It's Not that it was bad its just not Ritz Carlton level service. Food is grossly overpriced in both restaurants.
The facilites were clean, not crowded,and provided a wonderful beach.
Stayed in July 2023
Reviewed: 14 July 2023
Cindy
United StatesAttentive staff, clean rooms, nice amenities like beach equipment, sunscreen, towel service etc.
Stayed in July 2023
Reviewed: 12 June 2023
Mike
United StatesThere is nothing not to like. This property gives you everything.
The staff was amazing. The property was incredibly clean and the beach was gorgeous. Overall, this property is top notch.
Stayed in June 2023
Reviewed: 13 May 2023
Nicholson
United StatesCouldn’t stay longer
I loved everything
Stayed in April 2023
Reviewed: 10 May 2023
Lynette
United Statesthey put us in a side room despite all my reward points where we could see the day boat excursion workers were urinating in the bushes at the end of the day before driving home. we escalated and they moved us to the center ocean view corner room across the hall immediately but the AC wasn't as strong as the first room and really should have upgraded us for our trouble.
Loved service, food, beach, property, casino. all lovely. we had our own car and the front of the hotel receiving staff were AMAZING with valeting and pulling up our car!! The whole concierge staff and front desk crew also amazing. As were the resutaurant personnel, the poolside cabana attendants, and the boutique staff and the coffee shop folks. All lovely and top notch.
Stayed in March 2023
Reviewed: 18 April 2023
Kyle
United StatesBeach staff could be a little more attentive, often had to go to the bar to get my own cocktails
The beaches and the water sports
Stayed in April 2023
Reviewed: 16 February 2023
Steve
United Statessome staff members
poor communication between staff , gave me bimini chair for free as they messed up my reservation and than tried to charge me for 230.00 for chairs and embarrassed me
Stayed in February 2023
Reviewed: 11 February 2023
Jim
United StatesCompany convention came in and ruined the experience- would never go back because of that
Stayed in February 2023
Reviewed: 10 January 2023
Marilyn
CanadaThe rooms were very nice but a little below the Ritz standard. more like a nice Marriott. The Cabana service was nice but we thought the loungers needed to be much more luxurious for the price.
The property was very clean and great view from our room. Staff were outstanding. Food was very good
Stayed in January 2023
Reviewed: 21 December 2022
Hoekstra
United Statesclean
service was incredible
Stayed in December 2022
Reviewed: 18 October 2022
Perry
United StatesThe service was extraordinary; the staff always greets you with a hello and a smile - and always asks if there's anything else they could do. The smaller number of rooms (as compared to the other hotels) made it easier to relax and enjoy the pool and beach.
Stayed in October 2022
Reviewed: 23 August 2022
Christine
United Statesno complaints at all. Only suggestion would be the addition of a complimentary coffee service in lobby…… especially when you have an island power loss.
just beautiful. Short walk to pools and beachfront. plenty of shade available to retreat from the sun. enjoyed our Cabana and service was exceptional.
Stayed in August 2022
Reviewed: 9 June 2022
Simone
United Statesclean
Stayed in May 2022
Reviewed: 30 May 2022
Oswaldo
United Statesstaff
everything !
Stayed in May 2022
Reviewed: 11 December 2021
Bill
United Statesfood
beach pool room
Stayed in December 2021
Reviewed: 11 November 2021
Dr
United Statesonly one restaurant and it did not have a convenience store
it was very clean and spacious
Stayed in October 2021
Sölden, Austria
Kraków, Poland
Amsterdam, Netherlands
Unawatuna, Sri Lanka
Fiorenzuola dʼArda, Italy
Palermo, Italy
Dublin, Ireland
Chengdu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content