The receptionist had an awful attitude, was really upset because I didn’t agree to leave our passports until the end of our stay, was not friendly at all, awful service and very bad first impression for a hotel. The only reason I booked the hotel was because it has a swimming pool but we were not able to use it as they have children lessons on most lanes and we he had to use swimming hats (this is not specified on the website) my children were very disappointed. They charge for the bowling (this is not specified in the website either) they show you pictures of fun activities so you book and then charge you for it when you are there. The smell of cigarette at the bar area and most of downstairs is awful and very uncomfortable for a non smoking family like us. Breakfast was not nice at all and very limited. We didn’t eat much and were left hungry had to go and find food somewhere else. I will not be returning

The room was ok

Stayed in April 2024

The property was a good value for many. Our room was clean and spacious enough for family with two children. Reach breakfast and tasty dinner. There is a tram station close to the hotel ( 4 min walk) which takes you directly to the city centre to Baščarčija. The staff is polite and willing to help. There is a big secured parking space in front of the hotel. Perfect!

Stayed in March 2024

Very nice Hotel great ambient and rooms. Prices are very affordable even in hotel restaurants which are really nice and food is amazing. The hotel staff is nice and friendly. Very recommended.

Stayed in March 2024

The food in the restaurant could be better.

This hotel is good value for money and it offers live music. It has a pool and a huge parking space outside and in the garage. It is a bit narrow in the garage. The hotel is easily reachable from the main street. The rooms are nice and clean and spatious.

Stayed in March 2024

I had a great stay. Breakfast was much more than expected with many choices of hot and cold dishes. Location is close to the main Sarajevo sights yet in a calm and quite spot. The rooms are spacious.

Stayed in January 2024

Everything is excellent.

Stayed in January 2024

Due to large volume of people during the morning breakfast the waiters can not clean all the tables on time.

The room was great, large and very comfortable. The breakfast was fantastic, with a lot of choice and very tasty. The hotel location is across the indoor swimming pools (Thermal Riviera) but the hotel also has an pool inside the hotel. I will definitely come back to this hotel

Stayed in January 2024

The indoor swimming pool water was cold,we were so disappointed because that was the main reason we booked the hotel for our son to swim.

Breakfast was okey,not too many options but fine. 20 minuts from center

Stayed in January 2024

😃

Stayed in January 2024

Its overpriced. Bathroom was horrible, mould everywhere, ceiling in the bathroom looked like it was going to fall apart at any moment, toilet was all wobbly. All in all way overpriced.

Staff was more than welcoming and helpfull. They are doing a great job there.

Stayed in December 2023

Noise between rooms, not perfect cleaning.

Very good Reception staff & food.

Stayed in November 2023

Location, and flat floor location

Location, and flat floor location

Stayed in October 2023

Perfect place if you're searching for excellent breakfast, big room, and amazing facilities. Recommend. Definitely will come back.

Stayed in September 2023

Staff is easy going quick to help if needed

Stayed in September 2023

Smok smell everywhere , Some stuff was not that friendly special in reception The amount is high via the service.

Breakfast good

Stayed in September 2023

The poor staff cooperation. They do not how to deal with the guests and not even how to smile

Location

Stayed in September 2023

Staff was very bad

Stayed in September 2023

Location

Stayed in September 2023

Too many, too large smoking areas. We felt smoke almost all the time. Very unpleasant. Very poor internet. Very slow and unstable.

The reception staff was ok.

Stayed in August 2023

Very dirty

Location

Stayed in August 2023

Everything was great. The hotel is big. Rooms are clean and the food is delicious. The indoor pool was also relaxing and it is included in the price. Definitely will be coming back.

Stayed in July 2023

Everything

Stayed in July 2023

To noisy and too many people. Under 18 years couldn’t swim in the spa. Smoking in side the hotel

Stayed in July 2023

I was resident in the 6th floor and a wedding in the ground floor but the voice let me feel that the wedding is in my room in 2/3 nights and i ve been used with the wedding in my room which dance with the whole building literall of that soundsystem. Some personal has childish behavior , have been told the the view is nice but it was joking , and promised to get better view but it was procrastination. No trash basket in the room but only in the bath room. We were 3 pr but we got the towels for 2. The toilets in the restaurant are with bad hygiene.

The room is big enough, the walking and the area is nice . Personal are friendly and helpfull to a certain degree.

Stayed in August 2023

Very noisy, unorganized staff, Restaurants take too long to serve Rooms small and not enough air conditioning

Nothing

Stayed in July 2023