The jacuzzi was not in operation as of 2023/04. We missed a kettle as a part of room amenities. Most of the international TV channels were encrypted. The price was rather on higher side, compared to other options in town.

A very conveniently located hotel near the centre. A great cevapi place Kod Muje is just nearby, as well as a supermarket and a convenience store (if you need BAM cash, use the BPSh bank ATM in the Maslese street, which charges no fees). Ok swimming pool with warm water & sauna. Decent breakfast buffet with a wide selection of meals.

Stayed in April 2023

It took a bit longer to check in

The breakfast was amazing or better than expected and variaty was great, the location was great, close to everything, the hospitality was great and swimming pool and sauna was great on rainy days

Stayed in April 2023

Rather limited breakfast choice

Location, comfortable rooms, outside parking

Stayed in November 2022

The beds are very hard and same goes for the pillows. Warm water needs alot of time to start running.

Rooms are very clean, parking is guaranteed and wifi is good.

Stayed in February 2023

Maybe the hotel is a bit outdated.

Quiet, clean room, classic design, nice swimming pool (with towels), good breakfast, parking with elevator.

Stayed in August 2022

quite old fashioned

quiet place in the centre

Stayed in August 2022

Breakfast could be better.

Location, nice staff, clean.

Stayed in June 2022

they didnt clean the room in our 2 nights stay there

Friendly staff, good location

Stayed in June 2022

not so clean room (curtain was dirty like someone was throw up on it )

Breakfast was great, location is super and room was good.

Stayed in May 2022

Nice place with small pool, sauna and gym on top floor. Breakfast was excellent, especially "uštipci" (donuts).

Stayed in April 2022

The front desk staff was exceptionally nice

Stayed in May 2022

Loved all the facilities. Especially the pool and the sauna. The breakfast was excellent too.

Stayed in January 2022

Great location

Stayed in December 2021

The hotel has an excellent location and the staff is very friendly and helpfull.

Stayed in September 2021

Breakfast can be more variety,but was basic so just ok

Reception staff good ,pool nice and clean , location good and parking perfect

Stayed in October 2023

Even 3 stars is too much for this hotel. Rooms are tiny, you literally get a bed, TV on the wall and a shelf. We had a three beds room and there was no space left to put down the suitcase and open it. Room has an odd smell, AC does not work properly. Bathroom is old and moldy with very strong sewage odour. The shower tub leaks, toillette does not flush properly. If you lock the door, good luck unlocking it from the inside. One of us got stuck, so we had to ask the staff for help. They have no handyman on staff, so the receptionist opened the door with the knife she borrowed from the restaurant. Ridiculous, for a 4-star hotel. The hotel is carpeted throughout and it’s a very old and heavily stained carpet. It felt disgusting to walk around the room barefoot. Bedding is decent, but mattresses are old and stained. My daughter left Banja Luka with some strange insect bites which, considering it was rainy and we didn’t spend time outside, she probably got in the hotel. Most likely spider bites because we saw some in the curtains. On the second day, we asked for a different room and the very pleasant lady at the reception desk offered us choice of another three beds room (which had all the same issues as the one we were staying in) and the apartment. We chose the apartment as it seemed to be somewhat cleaner and had no sewage smell. AC was better, but it leaked through some kind of flap opening in the ceiling, so we ended up keeping the trash can in the middle of the room to collect the water. Again, very empathetic reception staff, but no solution to the problem. Bathroom was better in terms of smell, but it had its issues - tub leaked a lot (water coming from underneat) and the hairdryer which should have been mounted on the wall was placed in a water paddle on the counter next to the sink. We decided not use it for safety reasons. Since it was an apartment, one of us had to sleep on the sofa bed. We decided not to pull it out as the mattress inside was disgusting

Very good location. Very empathetic reception staff - they will listen to your complaints, but there isn’t much they can do to help. We were moved to a delux apartment on the second day because the room we were initially given was truly horrible.

Stayed in August 2023

Check-in was short to non-existant, except for handling over the key. The room was booked for 2, but prepared for one. The room we had had a damage due to water in the ceiling that was still visible. The pool is in need of repair.

Free parking, close to the center, good breakfast, nice breakfast staff

Stayed in July 2023

Thet die noe clean The rom or changed thr beds for 3 days. The room was really dirty.

The staff was friendly

Stayed in July 2023

I don't know who hands out stars like candy, but it's not a 5-star hotel in the sense that I know. Gym looked ok, but there was no water in the jacuzzi and while a glass ceiling for the pool seems nice, it just made the room and floor incredibly hot.

Great location, and amazing, helpful staff. Room looked nice

Stayed in July 2023

Everything else. The food at the breakfast is poor, small selection, almost empty. Part of the pool was not working, very basic looking. The rooms are okay, not great for the price we paid.

The location is the only good thing about this place. It's very close to the center.

Stayed in May 2023

Everything else

Location i clean

Stayed in June 2023

the pool could have been more clean, the room was smaller than expected.

the location is great, thats the biggest advantage.

Stayed in February 2023

Special thanks for the reception guy

Stayed in April 2023

Room facilities

The location

Stayed in February 2023