Central located, clean hotel, with good breakfast. Stuff is kind and helpful. Room is clean, good sized & comfy. The hotel has a rooftop bar which is very good, offers wide range of drinks&coktails with fingerfoods. This Hotel is value for money in the Brussels, recommended!

Stayed in May 2024

The drains were clogged (not completely, water could still pass through, but extra slow). But that's not too much of an issue

Great location, very clean and quiet, great breakfast. Beautiful interior design

Stayed in June 2024

Fine with everything. Tea/ coffee making facility in room would have been nice

Friendly staff. Quiet location but very central.

Stayed in June 2024

Internet really bad

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Stayed in May 2024

The room was a little bit dirty and we didn’t have a fridge. The bathroom behind the entrance door is a little bit problematic too.

We liked the hotel in general. The staff was kind, the beds were comfy and the breakfast was good too. We loved the rooftop bar, the cocktails and the view.

Stayed in June 2024

No fridge and coffe or tea in the room.

Location, clean, good breakfast

Stayed in June 2024

It was a bit pricy. Hot water kettles was not provided in the room we had to ask at reception.

The rooms were pretty spacious and location was amazing just 5 mins walk and u reach the grand palace

Stayed in March 2024

Loved the top floor bar. Great atmosphere and the view was exceptional

Stayed in May 2024

The hotel is closed to old city and many attractions. Supermarket near hotel, restaurants and 18 min walk from Gare Midi where is the shuttle bus for airport arrive/leave. Breakfast was good (different vegetable would not hurt :D). It was clean, spacious room, luggage store when arriving and for departure, always someone at the reception to help with anything you need. I like it and I will choose it again for the future.

Stayed in May 2024

STRUGGLED WITH THE DOOR LOCK AND LIGHTS AND STAFF DID NOT SHOW UP TO HELP

GREAT BREAKFAST

Stayed in April 2024

Bed could have been bigger.

Good breakfast,very good location.

Stayed in May 2024

Nothing

Good

Stayed in May 2024

Early check-in was not possible. And then very long queue to check-in at the reception

Stayed in May 2024

Room a little bit dark

Breakfast, staff

Stayed in May 2024

The bedroom decor is very old.

Good location, good value for money.

Stayed in May 2024

Heat balance in shower, old snd dirty air conditioner

Good location, comfortable bed, big room.

Stayed in May 2024

Internet, Noise

Stayed in May 2024

The furniture in the room was a bit shabby, but it's not a big deal.

The hotel is in the city center. It's nice and comfortable. The room was spacious. The staff was friendly and ready to help.

Stayed in May 2024

Value for money and location

Stayed in April 2024

The hallway outside the room had a musky hospital smell. However, the room itself was clean and served its purpose. Overall, the positives outweigh the negatives.

The hotel is at a great location. Walking distance from the city center. Parking is available and located in the back, for a fee.

Stayed in May 2024

Our lights kept going off and we did report it and someone looked at it and said it was fixed but it continued doing it but would go straight on once you hit the switch

It’s location to all the popular attractions . The cleanliness and friendliness of the staff

Stayed in May 2024

Staff( male and female receptionists) who handled check- in on day of arrival.( 19th May 2024) A room with double bed was provided instead of twin beds as requested. When I enquired if there was a possibility of moving to a room with twin beds, The male receptionist informed me that none were available, as they were fully booked and I would have to check- in again, the following day; Then wait until 15.00 hours to see if a twin bedded room was available. I asked if I could check- in at reception and was told -NO; as check in could only be done online. I said I had no online access and was told - 'use your phone'. I replied that I was unable to book or check in on my phone, The male receptionist informed me that I should come to the reception the following morning where the Reservations Team would be able to help me to check in online as he was unable to help further. Fortunately a different receptionist was on duty the following morning ( 20th May 2024) He was very helpful and accommodating. When I enquired if there were any twin bedded rooms available he immediately said - yes, and a room was ready to be occupied at that time. He did not require online or further checking- in. No referral to the Reservations Team was needed. He immediately issued 2 keys for the new room and I was able to transfer immediately.. The male receptionist on duty on the morning of 20th May 2024 must be highly commended. He also provided me with information on sightseeing locations , travel and Tourist information sites. The receptionists on duty- afternoon of 19th May 2024; will require further training in customer service, as well as Bedford Hotel Policies and Procedures. Also helpful to these 2 individuals would be sessions on- ageism; misogyny; prejudice and racism

We experienced 2 rooms, One with double bed -one with twin beds. Both clean Good location near to Metro station Excellent breakfast

Stayed in May 2024

Wifi wasn't working, Air conditioner wasn't working and it was hot. Tub wasn't working.

Close to main areas.good breakfast.

Stayed in May 2024

This is a nice hotel in a nice building and has a lovely foyer and reception area. The rooms are a little smaller than expected, but the bed was really comfortable. It was good value for money. The location is good for the Grand Place, which is less than 10 minutes walk away. It's about 20 minutes walk from Brussels Zuid, but through a not very nice area unfortunately. I would recommend taking a tram to beyond the hotel to nearer Grand Place and walking back to it through a better area, if arriving at night.

Stayed in May 2024