Breakfast could be improved.

Surrounding is beautiful to see.

Stayed in April 2024

I did not like the room. It was on the ground floor next to the staff room and night entrance. The windows were very small and were at street level so not convenient to open windows. It makes the room very dark. Therefore disappointed compared to the compared with the pictures of similar rooms on the website. We arrived late at night so we’re quite eager to sleep but would have liked to know about the room ahead of arrival. Think this is were improvement can be made is when a customer notifies (which I did at time of reservation) of a late arrival (beyond reception opening time) information about the room should be provided and if an alternative is available, it should be suggested before arrival. The heating was also extremely high on arrival considering this time of the year. (However this was sorted out quite quickly after asking reception) but not very energy savvy. The parking could be managed in a better way instead of first come first served, should have a barrier around to ensure only hotel customer park with a code. On arrival there were local builders with their van taking 2 parking spaces.

Very nicely decorated, staff friendly. Hire staff provided plenty of up to date information ahead of the trip. Hotel very clean. Breakfast was varied of great quality.

Stayed in April 2024

Bed comfortable, lovely room, great location, staff friendly, got a lovely welcome pack for my dog. Great breakfast.

Stayed in April 2024

We don’t like the ‘clean cube’ aspect of many Belgian hotel rooms but would prefer something bigger and more characterful.

Lovely old and quirky building. Good breakfast.

Stayed in March 2024

The cobbled road outside isnt their fault, but the mattress should be turned more often to even wear

Ok, good stuff first 1. Staff seemed helpfull and engaging 2. The breakast was pretty good 3. Location was great, a short walk from the town square Less good 1. My room was affested by the sound of vehicles on the cobbled street outside 2. My foam mattress was saggy and lumpy

Stayed in March 2024

The bed wasn’t comfortable for me. It had a mattress topper which was too big and it wasn’t secure. The mattress topper kept slipping off the bed. The room was hot and the heating was controlled by reception.

The location is great and very close to a good secure car park (fort rouge). The room was huge with a good bathroom. It was quiet. Breakfast was nice. The staff were brilliant

Stayed in March 2024

N/A

Friendly, clean, efficient

Stayed in March 2024

Noisy

Stayed in December 2023

Lack of in house chill area/bar. Hotel more a b&b than hotel but that is clear on website.

Friendly staff. Big, very clean room. Comfy bed and ability to adjust heating to suit much appreciated. Good breakfast plus all day tea/coffee/hot choc.

Stayed in November 2023

The hotel was cozy and had a nice ambiance… there was lots of movement to make you feel at home, but then the rooms are quite private and separated. I really appreciated the open coffee/tea and water fountain. It was a small touch that should be everywhere! Also nice location and nice staff.

Stayed in November 2023

Had a family room was big stairs to second floor they have spaces for parking free of charge only 5 spaces. Walking distance to the church’s and restaurants and bars. Was very quite not a lot of shops opened. Breakfast was nice pastries,

Stayed in October 2023

Nothing in particular.

All was fine

Stayed in September 2023

Room was clean and spacious with clean and modern bathroom

Stayed in September 2023

difficult access and parking due to road work, breakfast can be busy at some time

Very comfortable room, pleasant staff, very good breakfast, great central location

Stayed in September 2023

Excellent location, quiet and near the centre. Helpful staff and our room was cool (on a very hot day) and spacious.

Stayed in September 2023

Great location

Stayed in September 2023

Friendly reception staff. Good location. Free local parking

Stayed in August 2023

Limited parking.

Location and access options were great. The rooms were brilliantly designed and decorated with loads of room for the family. Son was very happy with the breakfast.

Stayed in August 2023

Good location.

Stayed in July 2023

Furnishing a little quirky

Nice property Warm welcome Good central location Easy Parking Furnishing a little quirky

Stayed in July 2023

Noise from street in room ground floor

Perfect location

Stayed in July 2023

Location is great and breakfast was very good. There was some Traffic noise when you opened the window, so better to sleep with the air conditioning

Stayed in May 2023

The shower screen in the bathroom leaked badly and flooded the floor. That was the only fault I could highlight.

The location of the hotel was perfect, just a few minutes walk to the centre of the city. We were able to park our motorcycles inside the secure gate, which was a real bonus. The room was large, light and airy. The bed was comfortable. There was plenty of choice for breakfast. We were in Tournai for only one night. We will definitely be returning and would want to stay in this hotel again.

Stayed in June 2023

nothing.

dog friendly. large shower. staff friendly. good breakfast options.

Stayed in June 2023