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  5. Reviews of Hotel Le Châtelain

Reviews of Hotel Le Châtelain 5 stars

17 Rue du Châtelain, Elsene / Ixelles, 1000 Brussels, Belgium

#48 of 194 hotels in Brussels

Guests' Choice

Review score

Based on 535 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 14 May 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Superior
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not value for money and when you pay that much you expect quality barista coffee not an auto machine

    Very well appointed and configured

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    well located comfortable hotel
    • Leisure trip
    • Solo traveller
    • Superior
    • Stayed 3 nights

    see above

    very nice hotel but breakfast is expensive

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Very comfortable hotel close to business and city center
    • Business trip
    • Solo traveller
    • Superior
    • Stayed 2 nights

    Heating system was not really working, only possible to control properly the element in the bathroom

    Excellent position to reach my company office and to visit city; quick check in, quiet and comfortable rooms.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    8.0
    Good hotel in a great location, close to tram stop and fabulous shopping district.
    • Leisure trip
    • People with friends
    • Superior
    • Stayed 4 nights
    • Submitted via mobile

    Beyond the foyer, everything felt a little ‘tired’. Breakfast was only fair.

    Great location and a lovely hotel with very pleasant staff

    Stayed in April 2024

  • Reviewed: 25 March 2024

    9.0
    Lovely hotel, will definitely come back
    • Leisure trip
    • Solo traveller
    • Executive
    • Stayed 1 night
    • Submitted via mobile

    The lift kept getting stuck and going up and down missing my floor due to issues with the key card

    The room size, the staff friendliness, the breakfast and the quick check in and check out process.

    Stayed in March 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Superior
    • Stayed 1 night

    Recent renovations have been somewhat minor. A good number of rooms will need a more comprehensive overhaul within the next 2-3 years, I would prefer a more contemporary design. This hotel is a perfectly decent option but expectations should not be guided by its 5* ranking.

    This hotel boasts traditional charm. I normally enjoy the personalised service and the food. The staff really made an effort to accomodate my room preferences and I am grateful for that!

    Stayed in February 2024

  • Reviewed: 23 January 2024

    9.0
    Nice hotel and staff. Will stay again…
    • Leisure trip
    • Solo traveller
    • Superior
    • Stayed 2 nights

    The low-water pressure toilette.

    The room was excellent, except the toilette had very low water pressure, so one has to flush at least three times. Other than that, the room was clean and the bed was comfortable.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    8.0
    Easy relaxing place to stay. Lovely breakfast.
    • Leisure trip
    • Group
    • Executive
    • Stayed 2 nights
    • Submitted via mobile

    Toilet in bedroom could do with updating

    Quiet, comfortable

    Stayed in December 2023

  • Reviewed: 3 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior
    • Stayed 5 nights
    • Submitted via mobile

    It needs some renovation. At least the carpet need to be replaced, and there are place on the wall where the paperwall came off. I wouldn’t call this a 5 star hotel. It’s more like a nice, regular, clean and comfortable hotel. Probably 4 stars.

    It was clean, staff was super nice and helpful, location was in a very nice area.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    Review of Hotel Chatelaine
    • Leisure trip
    • Family with young children
    • Superior
    • Stayed 3 nights
    • Submitted via mobile

    No dislikes

    It was very comfortable, had all facilities.

    Stayed in January 2024

  • Reviewed: 15 December 2023

    9.0
    Superb
    • Business trip
    • Group
    • Executive
    • Stayed 2 nights

    It is a little bit used already but still in a good shape.

    It is a lovely hotel with everything what you need for business travel. Good breakfast, available restaurant, coffee tea equipment in the room. Big rooms and a comfortable desk for work. There was a beautiful decoration for Christmas and a fire place :-)

    Stayed in December 2023

  • Reviewed: 14 December 2023

    7.0
    Lovely but would have preferred a bit more lively . Closer to town
    • Leisure trip
    • Family with young children
    • Executive
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was very expensive . The bar closed extremely early before 22.30 not music or atmosphere

    It was very well maintained very Christmassy

    Stayed in December 2023

  • Reviewed: 27 November 2023

    8.0
    Favourite hotel in Brussels
    • Business trip
    • Solo traveller
    • Executive
    • Stayed 1 night
    • Submitted via mobile

    Bar is very expensive with fairly limited range . Gym is small and could be better equipped

    Great hotel . Friendly staff . Lovely rooms

    Stayed in November 2023

  • Reviewed: 15 November 2023

    8.0
    Excellent choice in Brussels
    • Business trip
    • Group
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Mattresses and pillows are too hard

    Location, style, cleanliness, staff

    Stayed in November 2023

  • Reviewed: 13 November 2023

    7.0
    ok to good
    • Business trip
    • Group
    • Superior
    • Stayed 1 night

    Breakfast was simple in comparison to prize.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    7.0
    A perfect weekend
    • Leisure trip
    • Solo traveller
    • Executive
    • Stayed 2 nights
    • Submitted via mobile

    Othibg i didn’t really like, but it is fairly obvious the the hotel needs a sympathetic update. I wouldvhate forvit to become one of these big, comfortable but souless hotels

    I liked the ambiance, the comfort and helpful staff.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    7.0
    Ok for short stay only. Very expensive - not value for money.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The room was very noisy with a school right next door. Breakfast was awful. Nothing was fresh. All hot items cooked in the microwave (including the eggs).

    Room was very comfortable.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    8.0
    Beautiful hotel with charming staff.
    • Leisure trip
    • Couple
    • Executive
    • Stayed 1 night
    • Submitted via mobile

    The bed was v hard - matter of personal taste, I know but my back needed more give! And the breakfast was an outrageous 37€ per person. We went to a local cafe instead.

    Beautiful hotel with charming staff. Our room was huge, with a sitting area and wonderful bathroom.

    Stayed in October 2023

  • Reviewed: 27 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive
    • Stayed 4 nights
    • Submitted via mobile

    The location could have been better for the sights. But I am being picky

    The room was cleaned every day beds made and towels changed and bottled water replenished

    Stayed in October 2023

  • Reviewed: 20 October 2023

    9.0
    Smiling and helpful staff
    • Solo traveller
    • Superior
    • Stayed 1 night
    • Submitted via mobile

    Luxury

    Stayed in October 2023

  • Reviewed: 19 October 2023

    7.0
    Some moments can ruin your holiday
    • Leisure trip
    • Couple
    • Superior
    • Stayed 3 nights

    The information about the hotel on Booking.com does not correspond to reality: -the hotel requires renovation, it can’t exactly be called luxurious. -there is no minibar in the room -the robe was terrible, more like a rag -strange staff who only greeted my husband (not me) -and, of course, blocking 300 euros on the card. There is no information about this anywhere. I will file a complaint with Booking.com so that the hotel will add information about blocking funds on the guest's card.

    Good location of the hotel, comfortable bed, quiet room.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very poor but quiet expensive.

    Large room was in acceptable condition.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    8.0
    Nice hotel in good location
    • Leisure trip
    • Couple
    • Superior
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was too expensive (€37 per person).

    Great-looking hotel in very nice area.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    Quiet, chic and elegant accommodation.
    • Leisure trip
    • Couple
    • Executive
    • Stayed 1 night

    The staff did not seem to speak Dutch. The breakfast buffet was extensive, but very 'conservative'; there were hardly any alternatives for vegetarians and certainly not for vegans. There was only 1 bottle of almond milk, lots of charcuterie (meat & cheese) and 'standard' hot dishes: bacon, sausages, potatoes, mushrooms, beans and eggs. There were no plant-based yoghurt or sweets/pastries available. There was plenty of fresh fruit though, but out of season and certainly not local (strawberries and melon in October?). In the room, separate disposable plastic bottles are still used for shampoo, shower gel and even bottled water. This really could be done better! Please install and use refillable containers for bath and shower.

    Pleasant, friendly service from the staff. Very elegant hotel, with nice areas and very spacious rooms. Very good beds! The staff made no problem of us already depositing our luggage in the morning before check-in and coming to pick it up in the evening after check-out.

    Stayed in October 2023

Showing 1 – 25

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