I came by train but there were two exits to the station and I took the wrong one, so I had to look for the hotel and walk. I would suggest to inform the customer which exit is the right one to the hotel.

The bed was so comfortable. It was like lying on a cloud. I left early in the morning so there was no option for breakfast. So I appreciated the coffee and croissants in the lobby. It was a surprise. The free and short transport to the airport was great.

Stayed in April 2024

Menu for dinner....limited selection.

Used hotel for short overnight stay between flights. Shuttle to and from BRU ran as scheduled. No time for breakfast, but selection was extensive.

Stayed in April 2024

Great location, very beautiful and clean. Lovely design, spacious rooms. Parking on site.

Stayed in April 2024

A minor complaint is when breakfast first starts, it takes a while to present room number, order food.

Clean, modern, spacious, and very comfortable. Excellent value for money. Staff incredibly helpful.

Stayed in March 2024

Nothing

This hotel is reasonably priced, and is close to Brussels Airport. The staff were very helpful to this traveler who speaks minimal Dutch and no French.

Stayed in March 2024

The AC/heating system was npisy and had to switch it off during the night. Average quality of food served at the restaurant for dinner.

Great comfort and conveniently located minutes away from the airport. Welcoming staff and rooms clean and well equipped with coffee and other amenities. Generous and great breakfast.

Stayed in March 2024

Gym was small and old equipment. Breakfast was boring and same everyday. To many sweet dishes. Restaurant menu could be a little bit larger or change in a few days.

Room. Free drink for not cleaning room. Location close to airport, train station Diegem and offices nearby.

Stayed in March 2024

In some rooms there is a bit more noise from the airport.

Excellent breakfast with a lot of fresh selection. Clean rooms, nice restaurant.

Stayed in March 2024

Very good location: close to the train station and close to the airport - the shuttle bus service works well. Very good breakfast. I stayed only one night, so I can't say anything more.

Stayed in March 2024

I came by train to the Diegem station. The hotel is right across the street from the station. I did finally learn from the website (not from the hotel confirmation) of this location. Several e-mails to the property asking for arrival information went unanswered.

The location is good for air travelers to and from Brussels and probably for business meetings. It is not a location for sightseeing. The staff was very helpful when I ordered a meal that I took to my room.

Stayed in March 2024

SOME OF THE FOOD WAS NOT GOOD. LACK OF SELECTION AND FISH VERY BAD TASTED AND COOKED. THE BREAKFAST INSTEAD WAS EXCELLENT.

ALL SERVICES GOOD IN GENERAL. WELL LOCATED IN DISATNCE TO THE AIRPORT AND THE CITY OF BRUSSELS.

Stayed in January 2024

We had an early flight so we chose to stay in this hotel. We can book a free shuttle (in our case it's a taxi) to go to the airport in early morning (5.30 AM) The room was good. The bed was comfy. Travel to the hotel is easy via a train. Right outside Diegem train station.

Stayed in March 2024

the shower has only 1panel, and when I took the shower, the water were everywhere in the wash room. Hotel has a restaurant on site, but there was not much choices.

Generally the hotel meets our needs. The bed is large and comfortable, wash room is spacious too.

Stayed in March 2024

Near train station, near airport, rooms clean and quiet, staff helpful, free airport shuttle

Stayed in March 2024

Free Airport Shuttle. Hotel is also close to a Train Station.

Stayed in March 2024

Everything was good, no probs.

Location is very good - close to the airport (the hotel provides free shuttle-bus to and from the hotel), close to business campus, and close to the city center - just 30-40 minutes using IC train.

Stayed in March 2024

They put me in a handicapped room that didn’t have hot water. After I complained they moved me.

Good location. Good breakfast.

Stayed in March 2024

No slippers, no bathrobe, limited TV channels. "Secured" and expensive underground parking - but then ALL open ajar, barriers to and from the street open both ways, open access for anyone from outside. Very unsafe. Reception staff disinterested and self-oriented. No "thank you", no "good morning" , no eye contact, etc. EXCEPT for ONE tall young man, who started work there in July 2023, helpful and friendly.

Good air con, bathroom. Clean. Quiet rooms. Away from noise location.

Stayed in March 2024

Close to the airport, shuttle service is free of charge

Stayed in March 2024

Nothing

Next to Diegem station. Very friendly staff Quality room Good restaurant Reliable shuttle

Stayed in January 2024

The way billing was handled .

Close to train .

Stayed in February 2024

Nothing

Location, transfer to airport, clean room

Stayed in March 2024

The water from the shower flowed out into the room - poor design/lack of barrier. The hotel advertises a free shuttle to the airport, but the sign at the airport indicated that it ran just every hour, and I would have had to wait 50 minutes for it. Perhaps I should have called the hotel to request the shuttle, but there was no number for that. In the end I walked - interesting, but twists and turns through some poorly-lit areas, and takes about half an hour or so. I missed the 7:30 a.m. morning shuttle to the airport because it was a taxi, which I saw at the front door, but didn't realize was the shuttle; this was poorly communicated.

Breakfast was really excellent. The bed was very comfortable and I slept well.

Stayed in March 2024

Restaurant food wasn’t good, the restaurant staff and service was.slow and not friendly. I was pretty much ignored.

Stayed in March 2024