Terrible misuse of nh name for a quasi holiday inn express style hotel .As it was NH we assumed it was the usual high standards of Nh .Big Shock .After waiting 1 hour in the cold the shuttle bus finally showed up..The level was that of holiday inn express airport hotel far below usual NH without any warning .Reception staff disinterested in our ordeal .we were told to go to info desk but it was closed .second call were told to wait by freezing bus stop .No sign of promised taxi or bus .Third time lucky after 1 hour . Hotel building was small and remote albeit new .

Breakfast and modern spacious room

Stayed in December 2023

Very close to both the railway station as to the airport and a great, nice room and excellent service as for free coffee at the lobby.

Stayed in December 2023

Good location

Stayed in December 2023

The only challenge we had was with the airport shuttle. While it was free, it arrived about 10-15 minutes late (first shuttle is supposed to leave at 4:00am). From what we saw, it seems the hotel has been having some troubles with this because of the shuttle company. However, the man at the front desk did everything within his power to get it sorted quickly, which we were very grateful for.

This hotel really exceeded our expectations. The value for the price is incredible, considering how conveniently located it is, and the quality of the room. Our room was modernly updated, very clean, and comfortable. It had all the amenities we needed. It's one of the nicer hotels I've stayed at that is right next to a major airport, so I would definitely stay here in the future. The Diegem train station is literally across the street, so it is very easy to get back and forth to the city.

Stayed in December 2023

The double lock in my room is broken.

Offers shuttle services. Staffs were very nice and accommodating. Rooms are very clean and modern.

Stayed in December 2023

Taxi requested for 4 am arrived 4:25am, I know is not hotels responsible for it but maybe get a most trustworthy taxi company will help. I chose this hotel for the proximity and convenience to get to the airport, but I olmost miss my plain due to the taxi delay.

Corteous staff, clean place.

Stayed in November 2023

The heating system was a bit noisy. Turned it down to the lowest fan setting, which helped.

Modern, spacious and comfortable rooms, large desk for working, clean floors (no carpets), excellent breakfast, nice toiletries

Stayed in December 2023

Shuttle service and the reception. Woman was like a robot and the men was not listening to the problem. It was informed that last shuttle would be at 11.15 am at level0 and platformE. They told me that reservation is not required. I was there at 10.50 and I waited for 25 minutes but bus did not come. I called the hotel, they told me to go to level2. I went there, then the person in the Info desk directed to another level. After two different people's two different direction I came to level2 again and they told me to go outside and find the taxi they arranged for me. No plate number?? I looked for the driver/taxi and 10 minutes later the driver found me.

Room is big and very comfortable. Bed also. Breakfast and restaurant was wonderful

Stayed in December 2023

Clean room, attentive people at the reception (my partner had their birthday the day we arrived and we got a complimentary room upgrade), free airport shuttle, amazing breakfast

Stayed in December 2023

No cosmetics kit with teeth brush and sleepers. However, the sleepers I received from staff upon request.

It was exactly as on the pictures! Clean, VERY ergonomic design, water boiler, tea, coffee etc. Even without luggage which was already at the airport it was very comfortable stay. Good, rich breakfast.

Stayed in December 2023

Room is super clean and comfortable. Airport shuttle is free from the property.

Stayed in October 2023

Good stay, in 30 minutes reaching the city centre. Good sound proof and cleanliness.

Stayed in December 2023

Far away from city

Everything was exceptional

Stayed in December 2023

Nothing to add as it was exactly like it says on the tin :))))

The room was very comfortable and the bed was fabulous. The bathroom was fine and very well designed. The train station to the city or airport was very convenient

Stayed in December 2023

Connection doors to guest rooms aisles

Clean and modern

Stayed in December 2023

heating terrible..the room was too cold, too difficult to change the tenp.

Style, ameties, staff, breakfast, room

Stayed in December 2023

I didn't like the pillows on the bed. One was too little and two was too many.

Location. Free shuttle.

Stayed in December 2023

was a bit too expensive

very large room, comfortable, very good mattress, great breakfast, close to the airport

Stayed in December 2023

Beds to hard

Location Shower Tv channels

Stayed in December 2023

Very expensive restaurant and very small portions of foods , the breakfast was very good they had cold and hot food also

Very spacious rooms and also clean

Stayed in December 2023

trains were on strike at the end of my stay so I had to walk with my bag to the tram station.

I like it is located in front of the train station and within walking distance from Eurocontrol Headquarters. I had the opportunity to select my room from the hotel map at online checking. I selected the room at the far end of the highest stair, and it was dreadly quiet.

Stayed in December 2023

Please top up the room services for guests staying more than 1 night, it only costs very little but makes big impression.

Modern well equipped, clean, comfortable room. Good gym and catering/ bar facilities. Very much appreciate the shuttle service to/from the airport.

Stayed in December 2023

All in all was just what i wanted, friendly staff, great location, etc

Stayed in December 2023

Had to leave too early for breakfast

Stayed in December 2023

The shower is not handy ..glass screen in the way you have to walk in to turn it on and than the hand shower started spraying and flooded the whole bathroom Not enough creamer / sugar in the room .

Comfortable room fast check in super clean Great free airport shuttle Nice little 24/h vending place

Stayed in December 2023