Poor lightining in stairs. Property had not been properly cleaned. Beds not overly comfortable, pillows tiny and no spares. Bed linen stained.

Location was good

Stayed in July 2023

It is very filthy. Bedbugs, ants and insects all over the livingroom and kitchen, also in the shower we saw insects crawling. There were huge spider webs in the bedroom and dust all over the floor, lamps and vents.

Lots of space and in the middle of the coty centre. So thats good. Easy access to food and shops.

Stayed in July 2023

We booked 2 apartments with lifts to carry our luggage but one with elevators not working. Dirty, Full of garbages on the way of staircase. They sent us the wrong key number to the apartment so that we had to wait one hour to have the correct key.

The location is good.

Stayed in June 2023

There was no hot water in the room, and no one came to maintain it in time, which was somewhat disappointing. Left the residence one day early.

IT is large enough, in the center of the city.It's convenient to travel, it's easy to move,but it's hard to park.

Stayed in May 2023

there was a constant smell of cigarettes

spacious apartment, furnished relatively nicely

Stayed in April 2023

without notifying me they came in 2 different days men to fix a television that had no defect entered without knocking on the door and I was still sleeping absurd to run out to wear clothes with a man inside the flat without the slightest warning us! disrespect! very hot place sun beats down all day afternoon all without air conditioning and 2 dirty old fans that don't work and the bathroom flooded clogged with hair because the cleaning didn't remove it!

Stayed in August 2022

not clean, no tv, nobody come to clean and change towels, nobody answer our messages

location

Stayed in August 2022

Room 202: very run down, Dirty, broken sofa, broken patio, dust clusters under beds, very loud in the evening from street noise, very loud upstairs noise (could hear every step), broken tiles, holes in ceiling, hanging wires in bathroom, dirty kitchen, not enough towels, not enough toilet paper, no hand towels or kitchen towels, not enough coffee or tea - just overall run down and not as picture

location is great

Stayed in April 2022

It was really noisy and we found broken glasses on the floor. Also, we couldn't find two bed sheets only one. Otherwise it was ok.

Stayed in February 2022

There were no towels on arrival. It took several days to get towels. Not ideal after travelling.

Central location, close to restaurants. A fully functioning lift to the top floor, I have stayed in apartments with no lift.

Stayed in February 2024

It’s a scam

Nothing to like for smarts flats, Property was abandoned, vandalised and all sheets and towels dirty, very bad smell, tiles broken, lights broken, no Tv, common area also with rubbish smell, had to leave the property. Tried to contact the company but left without a roof. No help at all. We are still waiting for the money to be refunded.

Stayed in December 2023

Smelly apartments. No lights in washroom. Smell everywhere. No gysers no heat no tv

Location

Stayed in December 2023

Everything broken not even a kettle to boil some hot water. The entrance flooded with so many waste from months and months before. The bed was two single very small beds i had 6 very bad nights sleep in there. Stay away from this! I don't understand why booking.com lists this place

Just that it was warm

Stayed in December 2023

The mattresses on booth rooms were filled by bed bugs and the sitting room sofa was very dirty, with stains of blood and also bed bugs

Nothing it was a disaster

Stayed in November 2023

Dirty

Very poor and dirty

Stayed in November 2023

At arrival I got told on the phone that i need to pay a deposit, after not being able to pay it online, i called again and a colleague of the previous guy told me it is not required in my instance then gave me the code of the appartment. when i tried to go inside i pressed the code in and the cleaner was right behind the door on the other side looking at us in a hostile manner. he mumbled in french and was very unfriendly, when we tried to enter he did not let us and came out the door, closed the door and demanded that we enter the code again. it seemed that he was racially profiling us and not believing that we paid for the appartment. we remained friendly and did what he told us to do, trying to communicate even though we do not speak french. once he saw that he was in the wrong, he simply shrugged his shoulders and his demeanor did not change. he finished ''cleaning'''up very quickly afterwards and did not answer my remaining questions about the appartment, and just left. It was the worst cucstomer experience, stay at a hotel and i have booked many trips in the past in many different countries. when trying to call the customer service, i heard that i got connected and the agent simply ended the call instantly (multiple times). when they did pick up i always got the most automatic response as if i was talking to a bad working ai generated robot. no empathy, no patience, no understanding nothing. when trying to call the customer service, i heard that i got connected and the agent simply ended the call instantly (multiple times). when they did pick up i always got the most automatic response as if i was talking to a bad working ai generated robot. no empathy, no patience, no understanding nothing. i called 17 times asking about a possible relocation since the bed was literally broken and unusable, they kept on telling me to wait and wait and wait until i called them again at 23:00 for them to tell me there were not any other rooms.

i guess the bathroom that was lacking towels

Stayed in September 2023

Hi, we had a lot of issues and we contacted smartflats but didn’t get any solution. There is very bad smell in the shower room and there is mold and it’s light doesn’t work. Fridge door is broken, living room floor and door is broken and it’s wall paper is ruined and ripped. Dishwasher is disgustingly dirty and rusty. There is no toilet tissues. No enough blankets and the blankets that we have are dirty with blood and yellow stains on them. We efound bed bugs on our beds and my 2 years old has been crying at night because of bugs biting. Somebody was sleeping outside our door. From when we are back we have itching and rash. We have been to the doctor and they said that it is scabies which passes from bedsheets and in fact there were small insects on the beds. I can send you pictures of every issue explained.

I didn’t like anything

Stayed in September 2023

There were a lot of problems: 1. Blockage in the sink.  2. Leaking from the ceiling in toilet and there is electricity board underneath. 3. In the kitchen all the pots were dirty as you can see in the photos attached.  4. Dishwasher was dirty and stinks.  5.  Floor tiles with cracks.   6. Flate was on the second floor without lift and there was no light. I need to use my phone torch to come upstairs with my children which was not safe.  7. Smart TV without remote. 8. Hot water was available during the whole stay. I have called them, contacted them via WhatsApp (provided by them) and also email them but nothing changed. Every time they replied that they received the complain and will solve the problem but nothing changed. 

Location

Stayed in September 2023

Not clean Front door glass shattered Hallway to elevator covered in bin juice Ants in the kitchen and bathroom Broken kettle No towels or toiletries Two sets of used eyelashes on night stand Had to buy cleaning products and towels

Stayed in July 2023

No hot water in the shower. One of the towels was a hand towel not a bath towel. There were ants in the fridge. And the radiator fell off the wall causing a small flood and nothing to clean it up but our clean both towels.

The location was good. Check in was reasonably easy. At first glance the unit looked nice.

Stayed in June 2023

The other bedroom on thee right had alot of small insects coming from the wooden headboard. I couldn't sleep in the bedroom

Cleanliness

Stayed in June 2023

it was nice place to stay, location was good , walking distance of riverside walk and beautiful view. the apartment was equipped with basic facilities.

Stayed in February 2023

From the bed mattress came out some metallic pieces, all floor was full of dust, the hairdryer was broken, the pillows were so small and useless, there is tv but impossible to use because doesn’t have the tv remote, doors dirty+ the elevator so dirty… disgusting and so disappointed comparing to the pictures from booking.com

Stayed in February 2023

The location, the check-in

Stayed in November 2022