Excellent as always!

Stayed in December 2023

Amazing place

Stayed in November 2023

Excellent value for money, tasty food and beautiful location. Unfortunately the BBQ spot was not functioning which could be a great feat.

Stayed in May 2023

The food was cold.

Great location and could see the river through the balcony. Great that can use the outside pool 24 hours.

Stayed in May 2023

everything was fine

everything.

Stayed in May 2023

As a couple who were looking for a healthy stay, we were disappointed that people x 4 were actually smoking whilst in the mineral pool. It's not large enough to avoid the smoke, so we only stayed for in for 5 minutes. I asked reception the next day (as no one was in reception when we left the pool) if this was allowed, and I was informed that smoking is allowed at the seating area around the pool but not in the pool. So, the guests were breaking the hotel smoking protocol. The hotel has three floors and no elevator, so if you have mobility issues, it would not be a good choice, plus steep steeps to the hotel from the road. As a registered risk assessor, I'd also say the pool needs handrails installing as there isn't any in either pool and a non-smoking sign at the pools to prevent guests smoking whilst bathing. The room had no heat control and was too warm for us. Also, we had to sleep with the windows closed due to noise from maybe the pool pump next door hotel which runs constantly.

The hotel is very nice and the food was also good, the facilities were also excellent with a sauna, Russian bath and two pools (one small mineral heated and one larger colder pool) Very modern hotel and pleasing to the eye with beautifully decorated throughout. The mineral pool is good for these ailments MINERAL WATER Thanks to the composition and temperature of the mineral water, during external balneotherapy, it has a positive effect on the following diseases: • Degenerative and inflammatory joint diseases, arthritis, coxarthrosis • Diseases of the peripheral nervous system - discopathy, radiculitis, plexitis, polyradiculoneuritis • Orthopedic diseases, movements after post-traumatic and post-operative conditions • Skin diseases, chronic non-specific dermatitis, atopic dermatitis Contraindications for external balneotherapy: Oncological diseases, infectious diseases, decompensated function of organs and systems, rhythm disorders, epilepsy.

Stayed in May 2023

Food

Stayed in May 2023

The dinner could have been better. I am a vegetarian so the choices were limited.

Hotel has thermal pools, various saunas and a steam room. It’s a great value. It’s family focussed with buffet dinner and breakfast. The food is family friendly.

Stayed in April 2023

The food was not good enough. There was not so big diversity on the buffet for breakfast and dinner.

Stayed in February 2023

The warm pool 24h was the best thing!

Stayed in January 2023

The hotel has nice facilities and the area is beautiful, but we did not like that there was nobody at reception during the night, because we had a room viewing the outside pool and at 1am, in the middle of the night, a drunk guest was listening to music very loudly in the pool, which woke us up, and he refused to turn the music off and there was nobody from the hotel to talk to about this problem during the night, so our sleep was ruined and we stayed awake till the 4am because of this. I can't say anything about breakfast, because we did not wake up in time to eat breakfast, because of the rough sleep we had, but we did serve dinner which was mediocre at best for the high food standards in Bulgaria. Dinner is a buffet, but the options are limited and the food was not bad, but not good either.

The hotel is in beautiful area, the scenery from the window is superb. The rooms were clean, the pool was clean and the water was hot. The sauna was a plus and we also enjoyed the relaxing area near the sauna, where you can watch the river and listen to relaxing nature sounds.

Stayed in December 2022

Everything

Stayed in July 2022

Nothing to complain. Will go back.

We had a great stay at the hotel. The pool and sauna were very nice, the food was not of a great variety but everything served was super nice, delicious and more than enough!!

Stayed in August 2022

Very nice location and property.

Stayed in September 2022

I could find no fault, other than the steam bath was not working, but these always go wrong in my experience. This was a temporary issue and sauna great.

I loved this place, the staff were lovely, food great, and staff really helpful with my gluten free needs, will be coming back again, easy hours for dinner breakfast and really comfortable I hope to go again soon. A really excellent and relaxing experience.

Stayed in August 2022

hot mineral water and amazing food

Stayed in August 2022

The room is not comfortable for three person

Kind people, goed service en nothing to complain.

Stayed in July 2022

Very nice hotel. Friendly staff. Excellent thermal water.

Stayed in May 2022

Breakfast and dinner food is mediocre.

Location, scenery and outdoor pools are great. Rooms are spacious, and with comfortable beds. Staff is very friendly and responsive.

Stayed in June 2022

1. No minibar in rooms. This is very important for families with small children or in our case - for drinks 2. No cable tv. There is a tv, but signal is so bad - you can't watch anything 3. Wifi - same as TV. There is a wifi network, but terrible signal 4.No air conditioners as well. I did not need it during my stay, not sure if it is applicable for other seasons

1. The staff - very polite and friendly 2. Food was very good - breakfast and dinner was nothing exceptional but quite good 3. Pool was very nice, better than the pictures 4. Prices in restaurant are cheap 5. Rooms were clean

Stayed in May 2022

Nothing

Everything was good

Stayed in July 2021

the cleanliness of the pool walls; the waste left around the swimming pool after a night party

The green environment was great, natural sounds were the best music. The room had a cosy terrace over the creek.

Stayed in June 2021

No air-conditioning maybe they decided because they are in the mountains it’s not necessary for the summer but I found it a bit hot inside the rooms. They shouldn’t allow people with the glass bottles and glasses around the pool area because it’s very dangerous

Was clean . Kids friendly . Great food no AC for some reason The staff was friendly and cooperative location is really nice right next to the river and 12 tonight do you feel like her there’s a raining pouring outside of your room and it helps to sleep I would recommend that place. The pool it’s open throughout the night also so you can use it anytime you want.

Stayed in June 2021

only complaint is that there are no free drinks, even water

Rooms are clean, pools are very good, wellness area is great, food is also delicious, area is great

Stayed in May 2021