I was disappointed that my Booking reservation didn't include entry to the Aqua House, unlike reservations made directly on the hotel's website. Additionally, for those who, like me, prefer natural condiments, I suggest sticking to the breakfast option only to avoid artificial flavors in food. Despite these minor issues, I thoroughly enjoyed my time at the hotel and its facilities. I had a great experience and would definitely recommend it to others. I am already looking forward to returning in the future.

I had an incredible time at Ensana Hotel, particularly impressed by its spa area with luxurious heated outdoor pools. Even on cloudy days, the pools remained uncrowded, providing ample space for relaxation and intimacy. The outside sauna, with a view, was absolutely lovely and added to the overall charm of the spa area.

Stayed in May 2024

Restaurant - lunch at the Green Terrace was underwhelming. The tomato soup tasted like thick tomato paste and not fresh. The butter with the bread was ice cold and hard. The meat balls lacked flavour and were dry. Reception - I asked help twice and the response was underwhelming. For one, I would have expected the kids bed to be made at arrival as I requested per message in advance. And furthermore that there would be kids bathrobes in the room or when I asked later at the reception, that they would simply arrange it rather than referring me to the household department. Housekeeping - rooms were not made all days / towels on the floor not replaced. Not sure why. Airco - didn’t work well, rooms were warm and we had to keep the balcony door open Kids club - should have been ages 4-12 but our kids age 10 were turned down as too old. No activities for kids is really a pity.

Spa area - Thermal baths are amazing for the skin, at great temperature - Sauna area is very big and of good quality - massage specialists are excellent, spa reception very friendly Bar & restaurant - we really enjoyed the cocktails from especially Krasen and Krassimir. It’s the friendliness as well as expertise and joy to make something special and to make the customer feel taken care of. Thank you! Restaurant - we had half board; waiting staff was friendly and quick. Especially Tatyana was a joy. Very elegant and friendly lady, that was quick to help. Thank you! - all the food at the breakfast and dinner from the buffet was amazing. The quality of the ingredients was very high, and the preparation perfect. This is the best hotel buffet food I’ve ever tasted, and it can compete with a la carte . - we also ordered from the room service menu… hamburgers and the grilled chicken were amazing Garden - in immaculate condition; perfectly mowed green grass and trimmed trees and bushes. Play ground for the kids is well maintained and made of nice materials like wood. Reception area - Eduard was very friendly and made us feel at home. Thank you! Entertainment - great live guitar music in the evening

Stayed in May 2024

Italian restaurant and green poor meniu

Stayed in May 2024

Almost nothing. The only thing I’d complain was a small patch in the indoor pool’s ceiling that needed some repairs due to condensation.

Fabulous! Loved the decor, the room, the pools and the fact that it was not crowded (though this might be because it was off season)

Stayed in May 2024

Very clean, many spa services, all the waterpools were cleaned every morning. We appreciated a lot warm waterpools and sauna facilities. Free parking, inside complex area. Respectful employees. Half-board was the best choice.

Stayed in April 2024

nothing

location, design, spa, breakfast and free minibar

Stayed in April 2024

the staff could have been a bit more nice

amazing pool both inside and outside, very warm termal water, saunas, beautiful and well taken care of.

Stayed in April 2024

-

Everything ❤️

Stayed in March 2024

Great location, very large rooms, very nice facilities

Stayed in April 2024

There is nothing to not like!

The place is wonderful for family even out of the season, the pools' temperature was excellent. The rooms big, clean and comfortable. The breakfast rich and plenty. One of the a few places in Bulgaria where 5 stars means really 5 stars!

Stayed in April 2024

Most of the comments suggest that there is an issue with the hotel's check-out process. Even though the check-out time is 11 AM, guests have reported that their access card gets disabled around 10 AM, which can put them in an uncomfortable situation. This has happened to me as well. As a 5-star hotel, one would expect more flexibility and attention to such details. The food at the main restaurant is decent, but it may not meet the expectations of guests looking for a 5-star dining experience. While there is a variety of options, the quality of food is average at best. The staff does their job, but they do not go the extra mile or show a willingness to solve guest problems with a smile on their face.

What really stands out about this location are the facilities and the view. Although it does not have direct access to the beach, you still get the chance to see the sea from the hotel. The pools are the main attraction, and I would definitely recommend them all year round.It is a choice you won't regret, and I recommend it to everyone who would like to spend a couple of relaxing days.

Stayed in March 2024

The breakfast chiices are a little bit poor. More diversity and more quality on the products can be an improvment.

Very Clean. A lot of facilities. Nice quality furhishings. Friendly staff. Pools outside veru clean and confortable.

Stayed in March 2024

Some of the spa rooms were not working.

Good spa. The garden and terrace were very nice. There was a lot of variety at breakfast. Nice lobby bar.

Stayed in March 2024

Not all the staff is speaking English (especially those who are working at Green Restaurant) and we could not communicate well Food 2/5 stars at Salvia Italian restaurant (we tried chicken and slices of beef)

Very big room with awsome view (we admired the full moon all over the sea from our balcony) Good food at "Terrace" Restaurant Comfortable bed Lot of pools (outdoor & indoor) Close to the sea (aprox 50m walk)

Stayed in March 2024

Some of the staff was a little rude

Stayed in March 2024

we traveled in March and at the indoor pool it was a little bit cold, especially for the kids, because the doors that lead to outside pool were not closed properly.

the accommodation is very nice. big rooms and comfortable beds. good food. nice surroundings and playground in the yard of the hotel.

Stayed in March 2024

The staff was very friendly. The hotel and the rooms are very clean. Awesome pools!

Stayed in January 2024

The outside heated pools were very nice. The sea view from the room very nice

Stayed in February 2024

I liked everything

It was more than expected. Employees went the extra mile. We arrived after the dinner schedule but the night shift receptionist Ilias called the restaurant amd they ve prepared a plate for us which we appreciated. The room was very big, new, modern and clean and we had the mini bar inclusive. It was my mothers birthday and i ordered a cake which was complimentary. Everybody from reception was very proffesional It became my favourite hotel for short city breaks.

Stayed in February 2024

It is a shame that a 5 star Hotel didn't plaster the ceiling of the rooms. It was not an industrial style it was just rough concrete painted white whit holes and lumbs.

Stayed in February 2024

I personally am not impressed with the food quality. It’s plenty (breakfast and dinner buffets), but tasteless and not well cooked. I think onsite a la carte restaurants are a better choice for dinner.

Top location, clean, good size rooms, nice SPA facilities, most of the staff members are really nice.

Stayed in February 2024

Great.

Stayed in February 2024

Location very good Hotel room was spotless, main pool could be cleaner, eating area very clean Staff was friendly and helpful, could smile a little more, especially at the restaurant area.

Location: very good Hotel: beautiful and clean Staff: ok

Stayed in January 2024

Excelent

Stayed in January 2024