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Reviews of Art 'Otel 4 stars

44 W. Gladstone Str., 1000 Sofia, Bulgaria

#21 of 185 hotels in Sofia

Guests' Choice

Review score

Based on 571 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.5

  • Value for money

    8.8

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 4 May 2024

    10
    Exceptional
    • Family with young children
    • Twin or Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The hotel in general is a bit old and the design is not my type, but this is very personal.

    The hotel team is extraordinary both in the reception and the dining room. The location is excellent.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    Friendly classic place in the heart of Sofia
    • Leisure trip
    • Family with young children
    • Apartment with Terrace and City View - Free Airport Transfer & VIP package
    • Stayed 3 nights

    The cappuccino from the machine in the dining room was very sweet. We end up drinking espresso or taking coffee in the boulevard.

    Beautiful and classic hotel in the heart of Sofia, two minutes walk from Vitosha boulevard. The staff was very friendly, enthusiastic to assist on any question / enquiry we had (we had an issue with a missing luggage). As promised, the transfer cost from the airport was covered by the hotel smoothly. Breakfast is rich and diverse, with fresh breads, cheese, fruits and vegetables and of course Banitsa.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Superb stay with excellent staff
    • Leisure trip
    • Couple
    • Tower with Mountain View - Free VIP package
    • Stayed 2 nights

    Decor is slightly dated but that doesn’t bother us

    Location is excellent, just off the Vitosha Boulevard. Breakfast was superb with huge choice at the buffet.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Kind staff Great room Location. Location. Location

    Stayed in May 2024

  • Reviewed: 27 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Tower with Mountain View - Free VIP package
    • Stayed 3 nights
    • Submitted via mobile

    Hotel management and staff couldn’t be more helpful and friendly. Great location.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Super !
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like this kind of art decoration, but this is personal.

    The staff and the service war more than 10 !the location perfect.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    The hotel enables for a very relaxing experience and a good base to see the city.
    • Leisure trip
    • Couple
    • Premium Double Room - Free VIP package
    • Stayed 4 nights
    • Submitted via mobile

    The daily maid service was a little inconsistent some days.

    All of the staff were very helpful and friendly. The hotel’s location is one of the best for seeing the sights of the city. Breakfast was a full buffet with a wide selection. The staff worked hard to make sure everything was available during the breakfast hours.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    A lovely stay at a very welcoming hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    My room was fairly basic and a little dated.

    The service at the hotel was great. All the staff were welcoming and helpful. There was a vast range of delicious food available for breakfast, and the complimentary drinks and nibbles were most welcome in the evenings. The location was very convenient for local sightseeing on foot. The area felt safe.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Smart Double Room with Mountain View
    • Stayed 2 nights

    Nothing, all good

    Everything perfect, very nice staff, special welcome details. It was a real pleasure to stay there. Highly recomended.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    An amazing staff! Great atmosphere and vibe.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Smart Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The staff was very attention. Amazing!

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    We felt like welcome guests
    • Leisure trip
    • Couple
    • Smart Double Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    As a queer couple we felt totally welcome. They were so welcoming and caring. We requested gluten free options at breakfast as I am a coeliac. They welcomed me into breakfast immediately explaining what I could eat, gluten free bread was already on the buffet. When we returned from our afternoon out we were offered a complimentary drink and I was presented with a gluten free cake treat. I felt spoilt.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Suite - Free VIP package
    • Stayed 3 nights
    • Submitted via mobile

    Very nice hotel, near the center. The staff is very helpful. Breakfast is very good. On the check out the taxi was late , so one of the managers took us to the airport by his car.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Recommended small boutique hotel in the center of Sofia
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Generally, everything was fine, this is an old building that needs some updating, for example, the door in the room to the bathroom was noisy and the elevator very slow, but these are only small details

    Very nice boutique small hotel in the center of Sofia. The staff is extremely friendly and helpful. The rooms are rather large, with copious breakfast offering a large variety of pastries and local homemade bakeries. Location is great, lots of restaurants around and just near Vitosha Blvd. Excellent place for a short stay. Free drinks and usually live music between 18:00 - 20:00 everyday

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Great Location, Friendly staff
    • Leisure trip
    • Couple
    • Smart Double Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    The room A/C did not cool the room, the late breakfast. The breakfast should start earlier as all excursions start at 08:00. Bathrooms need to be updated as it had mould.

    Friendly staff, excellent location.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly atmosphere. Live music in the bar in the evenings

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Comfortable, relaxing experience
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Decor Staff Breakfast Location

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Perfect hotel for vacation in Sofia
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Excellent breakfast

    Great location very nice staff

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    We were welcomed with amazing hospitality by the staff!
    • Leisure trip
    • Couple
    • Smart Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Awesome hospitality! They took good care of us at happy hour, breakfast.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Perfect place for a good price in heart of Sofia!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    /

    Perfect location, very comfortable room, great breakfast. Home atmosphere! Staff is very polite and they also upgraded my room on arrival, give me instructions and advices around the city. I was here for work, and WiFi was amazing also. Rooms were clean, water always run warm, quite perfect place to stay in Sofia.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    The perfect stay for a couple nights in Sofia
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel was in the perfect location, just a few mins walk & you are within all the attractions, and metro station is also a very short walk from hotel. Hotel staff were friendly and happy and make you feel special, they even gave me a free cake on my last night! The breakfast was great with so many choices to eat. Hotel was nice and peaceful. Bit more expensive than other hotels in the area but definitely worth the extra money.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Wifi is not stable. Elevator is too old.

    Good location, good breakfast. Friendly staff.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    9.0
    Great location, friendly staff and lovely breakfast
    • Leisure trip
    • Couple
    • Smart Double Room with Mountain View
    • Stayed 1 night

    Very friendly staff, great location, fantastic choice for breakfast and loved the happy hour.

    Stayed in January 2024

  • Reviewed: 23 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Smart Double Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Great experience, staff was very friendly and went out of their way to help us as a family of 5! Thank you!!

    Stayed in February 2024

Showing 1 – 25

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