Duvet was very narrow. We chose to stay at this hotel especially as there was a package which included local wine tasting and canapés each evening, live music and coffee and cakes available throughout the day. This turned out to be local white or red wine, or beer. Guitar music, good, but not the same as the photo of the harpist, and no sign of coffee during the day. Canapés have been replaced with some crisps and corn. Felt other guests were uncomfortable with the bar setting, not at ease, and didn't stay long.

Location great for shopping and sightseeing within walking distance of the hotel. Breakfast was a wide ranging buffet with excellent choice of seasonal fruits homemade cakes, local delicacies, Bavarian cheeses, local honey and buttery croissants. Main reception staff spoke perfect English and were very helpful, supplying local maps and directions to buy Bavarian souvenirs. Quiet and peaceful room with bath robes and slippers. Welcome treat at both beginning and end of our stay. Taxi fare included in our room package. Lovely art works on display.

Stayed in May 2024

OK, the lobby bar. Think a 1970's working men's club and you will be ok. On the hotel web site it lists "free wine degustation, free drinks and lovely little snacks" if you have the VIP package. This translates into would you like red or white. There is some beer and spirits, but again think working men's club. However, the wine was quite nice. The "lovely little snacks" with picture of prawn canapes etc on the web site turns out to be crisps, nuts, popcorn etc. Ah, not exactly what I had expected. And the relaxing music was country and western guitar - both nights the performer was quite good, but not the relaxing cello player in the photo / description. As I said in the title, very hard to rate the hotel. The bits that worked, they worked very well. But the lobby bar - well, in the UK that would fall foul of the Trades Description Act (or its updates) for false advertising. A real pity. But then, I did enjoy my stay......

Got the room we had booked, which was very clean, bed very comfortable and firm mattress, well stocked mini bar. Breakfast room was very quirky with oil paintings, prints, furnishings etc. Breakfast food was very good, no restrictions on quantity, and a lot of local produce. The two ladies on the reception desk spoke excellent English, were able to quickly book a taxi (on all occasions we only had a 3-5 min wait), and gave advice on the local area. The staff who spoke little / no English tried hard to be understood. The general feeling was that the staff wanted to succeed. The lift (elevator) although small worked very well, and very quietly. There was no sound issues at all in our room (at the back of the hotel). Comfortable sofas in reception. Excellent location for the sights, most within a 15 mins walk.

Stayed in May 2024

Location is great for downtown Sofia. The staff were so helpful as we were travelling with bikes which we could store along with other kit. Great breakfast and happy hour!

Stayed in May 2024

I LOVED everything. The wifi could somehow improve.

The bedt part of Art’Otel is its amazing staff. Everyone at the reception, at breakfast, and at evening happy hour is super pleasant, kind, attentive, and loving. Breakfast is five star: homemade typical Bulgarian cuisine, variety of fruits, typical European breads, local jams, honey in comb, and you name it. They give you their heart with their food. They do everything possible for you to feel at home. Their generosity is unique.

Stayed in May 2024

This would have been a 10 star rating if not for the slightly shabby appearance. The carpets are frayed and need replacing as well as some of the window coverings.

The hospitality here is over the top incredible. They go out of their way to ensure comfort and satisfaction. No request is too great or too small. The breakfast was the best of our 5 week trip in the Balkans.

Stayed in May 2024

The room could be renovated/refurbished.

Excellent location with walking distance to major attractions in a quite cobble street. The room was huge. Nice breakfast in a nice setting.

Stayed in February 2024

All perfect! And the welcome candies were delicious!

Large, clean, quiet double room with a large, comfortable mattress and perfect pillows for sleeping. Bathroom equipped with everything. Quiet room which allowed us to sleep well after long days of tourism. Breakfast is plentiful, with sweet and savory dishes, typical and European dishes. Definitely worth including in your living room. The location of the hotel is perfect and allows you to walk everywhere: you can reach museums and monuments in 5-10 minutes. The best restaurants in Sofia are 3/5 minutes away. Furthermore the The staff (who speak English perfectly) are kind, attentive and thoughtful. The last one day they allowed us to delay check out by an hour and booked us a taxi to the airport, checking the license plate to make sure everything was fine. We will definitely return to this hotel, I highly recommend it.

Stayed in May 2024

The hotel in general is a bit old and the design is not my type, but this is very personal.

The hotel team is extraordinary both in the reception and the dining room. The location is excellent.

Stayed in May 2024

The cappuccino from the machine in the dining room was very sweet. We end up drinking espresso or taking coffee in the boulevard.

Beautiful and classic hotel in the heart of Sofia, two minutes walk from Vitosha boulevard. The staff was very friendly, enthusiastic to assist on any question / enquiry we had (we had an issue with a missing luggage). As promised, the transfer cost from the airport was covered by the hotel smoothly. Breakfast is rich and diverse, with fresh breads, cheese, fruits and vegetables and of course Banitsa.

Stayed in April 2024

Decor is slightly dated but that doesn’t bother us

Location is excellent, just off the Vitosha Boulevard. Breakfast was superb with huge choice at the buffet.

Stayed in April 2024

Kind staff Great room Location. Location. Location

Stayed in May 2024

Hotel management and staff couldn’t be more helpful and friendly. Great location.

Stayed in April 2024

I didn’t like this kind of art decoration, but this is personal.

The staff and the service war more than 10 !the location perfect.

Stayed in April 2024

The daily maid service was a little inconsistent some days.

All of the staff were very helpful and friendly. The hotel’s location is one of the best for seeing the sights of the city. Breakfast was a full buffet with a wide selection. The staff worked hard to make sure everything was available during the breakfast hours.

Stayed in April 2024

My room was fairly basic and a little dated.

The service at the hotel was great. All the staff were welcoming and helpful. There was a vast range of delicious food available for breakfast, and the complimentary drinks and nibbles were most welcome in the evenings. The location was very convenient for local sightseeing on foot. The area felt safe.

Stayed in April 2024

Nothing, all good

Everything perfect, very nice staff, special welcome details. It was a real pleasure to stay there. Highly recomended.

Stayed in April 2024

Nothing

An amazing staff! Great atmosphere and vibe.

Stayed in April 2024

The staff was very attention. Amazing!

Stayed in April 2024

As a queer couple we felt totally welcome. They were so welcoming and caring. We requested gluten free options at breakfast as I am a coeliac. They welcomed me into breakfast immediately explaining what I could eat, gluten free bread was already on the buffet. When we returned from our afternoon out we were offered a complimentary drink and I was presented with a gluten free cake treat. I felt spoilt.

Stayed in April 2024

Very nice hotel, near the center. The staff is very helpful. Breakfast is very good. On the check out the taxi was late , so one of the managers took us to the airport by his car.

Stayed in April 2024

Generally, everything was fine, this is an old building that needs some updating, for example, the door in the room to the bathroom was noisy and the elevator very slow, but these are only small details

Very nice boutique small hotel in the center of Sofia. The staff is extremely friendly and helpful. The rooms are rather large, with copious breakfast offering a large variety of pastries and local homemade bakeries. Location is great, lots of restaurants around and just near Vitosha Blvd. Excellent place for a short stay. Free drinks and usually live music between 18:00 - 20:00 everyday

Stayed in April 2024

The room A/C did not cool the room, the late breakfast. The breakfast should start earlier as all excursions start at 08:00. Bathrooms need to be updated as it had mould.

Friendly staff, excellent location.

Stayed in April 2024

Friendly atmosphere. Live music in the bar in the evenings

Stayed in March 2024

Decor Staff Breakfast Location

Stayed in March 2024