14 Shipka Str., 1504 Sofia, Bulgaria
#28 of 185 hotels in Sofia
Guests' ChoiceBased on 256 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
9.2
Value for money
8.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Rob
SwitzerlandPerfect location to explore the city, friendly and helpful staff. Wonderful breakfast buffet, great start of the day.
Stayed in April 2024
Reviewed: 16 April 2024
Sergios
GreeceAll excellent
All excellent
Stayed in April 2024
Reviewed: 29 March 2024
Борил
BulgariaEverything was OK.
Great team and service.
Stayed in March 2024
Reviewed: 26 March 2024
Eva
TurkeyNothing
Location Breakfast Clean Warm Chic
Stayed in March 2024
Reviewed: 21 March 2024
Gjorgjievska
North MacedoniaThe hotel is not modern, but classic and old school designed.
The staff is amazing, very kind and polite, helpful. The location is perfect!
Stayed in March 2024
Reviewed: 19 March 2024
Sund
SwedenPerfect location for my needs. Spacious and clean room. Staff was super polite and welcoming.
Stayed in February 2024
Reviewed: 11 February 2024
Elizabeta
BulgariaThe restaurant was not working for guests because there was a New Year Eve organised. We stayed hungry.
Location is good, spacious room, mini bar
Stayed in January 2024
Reviewed: 5 February 2024
Nebojsa
SerbiaExcellelent hotel! Super comfortable, great comfor and great location
Stayed in February 2024
Reviewed: 2 January 2024
Anabel
SpainIt's very comfortable, clean, beautiful, next to the centre and the staff is so nice and helpful.
Stayed in January 2024
Reviewed: 2 January 2024
Vanya
BulgariaSome of the things needs renovation - terrace was with broken tiles, bath shower is old and with low pressure.
Excellent locations. Very polite staff. Very comfortable bad and pillows. Great breakfast. Big room. High quality toileters.
Stayed in January 2024
Reviewed: 30 December 2023
Dobrin
United KingdomAircon was set to hot only, had to open window to cool room down Part of the curtains fell apart
Great location Big comfortable bed Friendly girl at reception Cosy room with character Good selection of drinks and snacks
Stayed in December 2023
Reviewed: 28 December 2023
Alex
NetherlandsNothing, as I come here more often
It is a good hotel. The restaurant offers good quality lunch and dinner.
Stayed in November 2023
Reviewed: 11 December 2023
Sofia
RomaniaLocation, room, food
Stayed in December 2023
Reviewed: 18 November 2023
Andzej
LithuaniaMy impressions were only positive
Amazing, beautiful hotel, which doesnt depend to any network. As in old good times, as my mam liked to tell
Stayed in November 2023
Reviewed: 13 November 2023
Petr
Czech RepublicThe hotel is situated in the area with busy traffic especially during rush hours and to stop and park in front of the hotel sometime could be challenging. Wi-fi signal was a little bit weaker in some corners of the room but still OK. Room lightning could be generally better but for someone else this could be very much OK.. In general nothing serious to complain about.
Stayed in the hotel for the first time. Check in and out was fast and hotel staff was nice and proffessional. Breakfast was providing good selection of locan and international food. Room was spacy enough, clean and with comfortable bed. Complimentary tea and coffee was provided at the room
Stayed in November 2023
Reviewed: 3 November 2023
Alexander
Austriaperfect location
Stayed in October 2023
Reviewed: 24 October 2023
Paul
IrelandHot breakfast was a little underwhelming but everything else was fine
Room and Staff top quality..
Stayed in October 2023
Reviewed: 22 October 2023
Cengizhan
AustriaHelpful staff whenever assistance is needed. Cleaning is always good quality. It has been my third stay in the hotel, and I would stay there if I go in the future as well. Besides, the hotel is located at the centre and major places to visit do not require any vehicle other than feet! Recommended.
Stayed in October 2023
Reviewed: 21 October 2023
Uusitalo
FinlandWe had asked for a quiet room and the first night (during the week) there was a party in the hotel's restaurant and the music was so loud that it felt that they were playing in the room! It didn't happen again during our stay but it really didn't make our room quiet.
The room was lovely and the room service worked well. The breakfast really nice. The staff was always helpful and polite even if not all of them spoke English.
Stayed in September 2023
Reviewed: 11 October 2023
Abhishek
IndiaVery good location. Breakfast was also good.
Stayed in September 2023
Reviewed: 28 September 2023
Rob
NetherlandsThe breakfast was OK, the shower was in bathtub, the shampoo and soap was very good. The hotel has a chic appearance and is more suited for business people than for touristic travellers I think. The view from the room over the park was beautiful (there are several parks near the hotel). Also the metro is a 3 minute walk with a direct line (30 minutes) to the airport.
Stayed in September 2023
Reviewed: 27 September 2023
Ana
North MacedoniaThe hotel is great. Perfect location, comfy rooms (i was in executive double room), great beds, big bathroom. The breakfast is also good, not so much choice, but good. The staff is friendly.
Stayed in September 2023
Reviewed: 13 September 2023
Ginger
United StatesLovely helpful staff and comfortable beds, fine bedding, pillows for neck issues, good breakfast, excellent restaurant
Stayed in September 2023
Reviewed: 10 September 2023
Danielle
United KingdomFriendly staff, lovely room with very comfortable bed
Stayed in September 2023
Slough, UK
Juno Beach, USA
Neukirchen am Großvenediger, Austria
Ao Nang Beach, Thailand
Šabac, Serbia
Kodaikānāl, India
Lutín, Czech Republic
Margate, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content