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Reviews of Hello Sofia Guesthouse 2 stars

bul. Stefan Stambolov 12, 1000 Sofia, Bulgaria

#32 of 41 B&Bs and Inns in Sofia

Guests' Choice

Review score

Based on 235 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.7

  • Location

    8.4

  • Facilities

    6.5

  • Staff

    8.0

  • Value for money

    7.2

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 29 May 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Double or Twin Room with Shower
    • Stayed 4 nights
    • Submitted via mobile

    Old dilapidated building. Strange unregulated air conditioner. The room is dark and there are problems with ventilation - a strange smell from the air conditioner and a constant smell of smoke if you open the windows. No controls for tv, air conditioner. Shared freedge

    Nice place, normal price, the room has a bathroom.

    Stayed in April 2024

  • Reviewed: 17 May 2024

    6.0
    Weekend trip
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pictures are not the same like room. The things in the room are very old. The kitchen and bathroom are common. There is TV but it doesn't work.

    The location is great, centar of the city. Staff is very good. The owner is very kind. We made a deal to pay addional for checking in after 21h.

    Stayed in May 2024

  • Reviewed: 24 December 2023

    6.0
    Budget accommodation and get what you paid for.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The initial response regarding a late check in , which may have come from the owner or the agent was unsatisfactory. I called and spoke to the owner who was more obliging. Expect to pay for arriving after 6pm. Annoying policy because transport is not always reliable and delays happen. We arrived at night and if it was not for an experience taxi driver we would have not found it ourselves. A small in distinct plaque well above eye level on the outside is not sufficient day or night.

    The location

    Stayed in December 2023

  • Reviewed: 27 November 2023

    6.0
    It should be better.
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The drainage smell makes it hard to use the bathroom. The shower has little water coming out. TV is not working.

    The location is not far from central area. The staff is friendly although has limited English.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The TV does not work, and there is no controller to open and close the air conditioning. I contacted the manager of this room, but there was no quick reply. After several days, there is a reply, saying that the TV does not work, and the air conditioning cannot be controlled by the guests.

    The location is good, and it is possible to check in early.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    7.0
    Comfortable and suitable for a few nights in Sofia.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    The shower/toilet/sink are all in the same space (which is typical for Bulgaria) but this was a problem cos the water didn't drain easily, meaning you are standing in a puddle using the sink after showering. Also there was no hook to hang my towel on, so I had to lie my towel on the floor outside the bathroom. Some more hooks and counter tops in the main room would also have been nice. Hopefully these things can easily be fixed.

    Location was great, opposite an awesome cafe and not too far from the tram or metro. The bed was comfortable, nice old floorboards and secure door lock. Aircon used as heater made room comfortable.

    Stayed in October 2023

  • Reviewed: 16 August 2023

    7.0
    the property is beat for people who want to stay close to old city and spend a lot of time out of the accommodation
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    the building is very old. the rooms in reality vary in-terms of ambience when compared to the pics posted online. The bathrooms are very small

    the location is perfect to the old town, and access to public transportation. The property is also very close to the major tourist attractions

    Stayed in August 2023

  • Reviewed: 27 June 2023

    7.0
    Nice
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Outside building

    Location and comfortable bed

    Stayed in June 2023

  • Reviewed: 23 June 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was on the opposite side and it looked older than the rooms showed on pictures. It was hard to find the entrance

    We had a big room, with many sofas and chairs, we felt comfortable there, the kitchen was on the opposite side. There were 3 bathrooms available. Good localization, close to center

    Stayed in May 2023

  • Reviewed: 3 May 2023

    7.0
    A place with a spirit
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The lady was extremely sweet and helpful. I loved the architecture of the building (I think it was built in 1914), but it needs considerable renovation. The rooms are clean and comfortable, however, I'd prefer them a little warmer. In my opinion the price is a bit too high for what they have to offer. Overall, I'm pleased with my stay, this place has a certain magic to it.

    Stayed in April 2023

  • Reviewed: 3 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The shower had either really hot or cold water. Couldn't get a medium warm shower. Also the WiFi was slow and I missed a rubbish in my room.

    The amazing friendly host welcomed me for the check in and explained shortly what I can find where. The bed was very comfortable and the whole room clean.

    Stayed in May 2023

  • Reviewed: 21 April 2023

    7.0
    all good
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 2 nights

    my bed was not great , no fridge , no tv

    location can not be any better room was ok , not as i had in my last visit , this time it was small and the bed was like prison bed , but its ok for one night sleep . room and bed was clean no bad smell place was quiet at night

    Stayed in April 2023

  • Reviewed: 30 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No heating in the room, no hot shower. The building with the kitchen was much warmer but you have to go out from street no. 16 to street no. 12. That night was really cold

    Big room

    Stayed in March 2023

  • Reviewed: 31 January 2023

    5.0
    Exactly what you pay for, exactly as promised
    • Leisure trip
    • People with friends
    • Budget Quadruple Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The toilets didn't flush properly, no free parking and our car got clamped in literally less than 10 minutes (to be fair, I misread the advertised parking as free parking, it isn't, get blue zone parking permits), hallways were ice cold, kitchen literally on other side of building (have to walk outside and around), quiet hours were definitely not respected by 2 very horny upstairs neighbours, constant pushed adverts about buying a shuttle bus to Sofia in every automated message about anything despite opting out

    The price (40 euros for a private sleeping room for 4 people in the centre of Sofia), the room had good heating thanks to the AC unit, WiFi was pretty good for a hostel

    Stayed in January 2023

  • Reviewed: 27 November 2022

    6.0
    Sufficient for a few days stay.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights

    The heating in the room didn't work and the bathrooms were very basic and cold.

    Interesting old building with friendly staff and a nice central location.

    Stayed in October 2022

  • Reviewed: 24 November 2022

    6.0
    not good for winter
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    no heating, the night was very cold and the room temperature too

    great location, pleasant staff

    Stayed in November 2022

  • Reviewed: 15 November 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 4 nights
    • Submitted via mobile

    - it was very cold in the room, the heater didn’t work, I had to sleep in warm clothes - the bathroom isn’t very comfortable, because you splash water everywhere when taking a shower - pretty old furniture - no table in the room, I would rather have a table instead of a huge couch

    - location - wi-fi (awesome connection!) - a big room - a kitchen, free coffee and wi-fi, very clean

    Stayed in November 2022

  • Reviewed: 7 November 2022

    5.0
    Read carefully the comments from other visitors and make up your mind
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Unfortunately, the property leaves a lot to desire despite the low price. The rooms in the back of the house are very dark and humid. There is an unpleasant odor from the bathroom. Due to the lack of a designated shower area, when you shower in the bathroom, everything becomes wet including the toilet. The air conditioner is controlled centrally by the manager which is not very convenient. I have also noticed a lot of the other visitors have complained about the rules around check-in and I also do not find the system very efficient. Basically, check-in between 18:00-21:00 is only possible after contacting the property to agree on the time and for an extra fee.

    The price per night is very competitive and the location is good (the as the property is conveniently located close to a metro station and within walking distance of the very city center. Please note that the neighborhood is not the best but also doesn't feel too unsafe either. The communal kitchen has all the needed items. The staff was easy to reach and very polite.

    Stayed in November 2022

  • Reviewed: 1 November 2022

    6.0
    Good base for a city stop over or budget city break
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The outward appearance of the guesthouse could do with some sprucing up, looks run down.

    Room was basic but comfortable and very clean. Good location and only a short walk to centre of Sofia. Staff helpful and contactable by phone when they are not on site. They helped organise airport transfers at short notice

    Stayed in October 2022

  • Reviewed: 25 October 2022

    5.0
    okay
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    not about property. General surrounding of Sofia didn't make me feel safe. During my stay of one day , i got scammed and people were very rudementary.... so i escaped from the country only after 1 day even though my original plan was to make a farewell with friend and stay there for 7 days.

    room was clean and hot shower was working properly. There was big mirror door in the bathroom which i liked. Wifi was working fine. Lady working as staff was nice and kitchen was equipped for cooking and drinking.

    Stayed in October 2022

  • Reviewed: 21 October 2022

    7.0
    Good and comfortable.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    We had to pay an extra fee for late arrival, which increases the total price. The second day they did not put the heating on and we were cold.

    Good location. Antonia was very kind all the time

    Stayed in October 2022

  • Reviewed: 16 September 2022

    7.0
    Slightly overpriced but the friendliness and professionalism of the host and the staff made it better.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 22 nights
    • Submitted via mobile

    The place is made of majority of glass/windows so therefore you can hear everything! people would stand next the studio and they could wake you up because of not enough privacy. the bathroom needs work. the kitchen was ok.

    the location, amenities.

    Stayed in September 2022

  • Reviewed: 4 September 2022

    6.0
    you get what you pay
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    old mattress

    location,cost.

    Stayed in August 2022

  • Reviewed: 23 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Children in the apartment above the room make a lot of noise

    The location and clean room

    Stayed in August 2022

Showing 1 – 25

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