N/a

Location is great, the staff was really nice and friendly

Stayed in April 2024

The room was really clean but there was some leftover food from the previous guests in the fridge.

My room was upgraded by booking to a business suite, and it was really spacious and comfortable. The location is fantastic; the subway station is right in front of the hotel. The lobby bar serves nice German beer. The room was quiet and the bed was perfect for me (I have back problems). The staff were friendly and helpful! Already booked it for two more stays.

Stayed in April 2024

great location

Stayed in March 2024

Nothing in particular.

It has nice location, comfortable accomodation, clean room.

Stayed in March 2024

The room (and its furniture) was quite old but for the price it is fine.

Very friendly and cooperative staff members. Beautiful view from the 10th floor. All areas are very clean.

Stayed in March 2024

Depending where your room is it could be noisy, because the hotel is at the corner of two major boulevards. Difficult to park near the hotel. They offer a parking, but it is paid (10 EUR) per day which for Bulgarian standards is a lot I think. Next to the hotel there is casino from where suspicious people come out.

Excellent top location with subway station in front and many types of public transportations. Near the city center, famous monuments, shopping malls, parks and etc. Room was modest, but spacious and very clean. The hotel is perfect if you are traveling for work or for sightseeing, but not for relaxation.

Stayed in March 2024

No parking

Service

Stayed in March 2024

The location

Stayed in December 2023

old furniture and decoration

very nice receptionist

Stayed in January 2024

Lighting in room poor and shower room dated

View was nice 16th Floor looking towards parks and central Sofia.

Stayed in January 2024

A bit exhausted furniture already

Location/warm/underground parking/kind staff/ nice view

Stayed in January 2024

There was no restaurant. The breakfast was so bad it was unbeatable and it cost 15lv. Although we had a King Size bed, the quilt was approximately a double or smaller. It just did not fit the bed, which made for a very uncomfortable night. 😐

Rooms were clean, and the staff were extremely helpful

Stayed in January 2024

The rooms don't have enough lights, and the bed linens can be without any stains.

The location of the hotel is strategic. The staff is responsible and extremely helpful.

Stayed in December 2023

Excellent

Stayed in November 2023

In the bathroom the shower screen at the wall needs a rubber seal but down the inside. When you a shower water leaks out onto the floor next to toilet and if you forget you get wet when you go.

The location of the hotel is ideal with a nice shopping centre just across the road.

Stayed in November 2023

Room is clean and easy coinvent to city center

Stayed in August 2023

The bathroom had a shower over the bathtub and when using sprayed out onto the floor. There was a half length of Perspex, but nevertheless the floor got drenched on the other half. The VIP wing of the hotel is like an ad on, which means the lifts are in the old part and to get to the VIP wing was 3 steps down onto the corridor. This might be inconvenient with heavy luggage.

The hotel is very central, it is in a residential area and quiet. There is a big mall opposite with shops and cafes. The metro station is just outside the hotel and very cheap, with a connection directly to the airport. I only booked the room, as there are lots of options for food around, with cheap traditional breakfast options on the go from the bakery in the tunnel of the metro station. The view of the mountains in the background is stunning and it’s a lovely walk over the pedestrian bridge to the palace of culture, and from there to all the tourist attractions. The VIP room was very big and clean, although a bit Spartan looking. It had a big bathroom with nice toiletries and a big entrance hall. The room had nice big windows, one could be opened.

Stayed in September 2023

Old locks, heavy keys. Should be replaced to electronic ones. Bar did not work at evenings. No currency exchange. Bed sheets were not comphy, like from 19th century. Must be fitted sheets already. Otherwise its not smooth on bed surface. And, finally, shower curtain was short, was about 10 inches gap to the floor and the floor was always wet.

Good location. Breakfast is super! Rooms and facilities require some improvement. I like staff very much

Stayed in October 2023

Breakfast was a bit disappointing. There is variety but the quality isn't that good. The athmosphere in the restaurant is not pleasant.

Great location near center and well contected with the public transport. The reception staff were very friendly and helpful.

Stayed in September 2023

The building is quite old and the facilities were not as great.

It was very very clean and the staff were very nice and friendly and helpful.

Stayed in August 2023

We had few issues with room wasn’t very clean, air conditioner didn’t work. Then we went to reception lady apologised & change our rooms , much better room . Even we had few issues with room but overall we enjoyed our stay .

Location & staff are very friendly.

Stayed in August 2023

Non applicable

Good location and value

Stayed in July 2023

Desk Staff can easily be more customer friendly , rest all is fine

location , cleanliness

Stayed in July 2023

It was just bad luck I presume, but one of the beds had its bed slats dislodged. Since it was midnight we were tired to call the reception and wait for someone to help, we just fixed it ourselves. When doing that we noticed a big brown stain on the bottom of the mattress, don't know what it was and didn't want to find out. This is more of a tip to the hotel to have a look at it than a critique.

Location is nice. Metro station right downstairs, ATM machine and a mall opposite of it. We reserved and paid for the parking which is well worthy. Hotel is easily accessible with a car. Didn't go to the center on this visit but the center is close, either by metro and even by foot. Staff were nice. I did a booking mistake failing to input the correct number of people in the reservation but they decided not to charge extra. The room was in the 'new wing'. Large and comfortable room, quite and air conditioned. It's good value for money and would stay there again when in Sofia.

Stayed in June 2023