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Reviews of Hotel Hilez 2 stars

Stara Planina 17, 5350 Tryavna, Bulgaria

#13 of 16 hotels in Tryavna

Guests' Choice

Review score

Based on 75 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.1

  • Location

    8.0

  • Facilities

    7.6

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 27 November 2023

    7.0
    Not so great
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The service, the wait, loud music from the tavern downstairs, having a private party not caring for the guests.

    It was warm, nice view, close to station, good food.

    Stayed in November 2023

  • Reviewed: 11 October 2023

    7.0
    Great location and caffe in the lobby
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    - still (not first time there), the corridor automatic lights do not cover the hole area and get on when you`re almost at the stairs - you need to ask for the air-conditioner remote and wifi password..

    - location - friendly and polite staff - clean sheets and bathroom

    Stayed in October 2023

  • Reviewed: 12 September 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The small tv

    We mostly like the stuff. Also it was very clean

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    A very pleasant, modern hotel, with all facilities a guest would like to use!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing not to like.

    This is a perfect place to stay!

    Stayed in September 2023

  • Reviewed: 14 September 2022

    8.0
    Typical countryside hotel for the country
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Spider webs hanging in the room. Com`on, at least that can be taken care of :)) When you make your way to the room, the automatic corridor lights will be on in a blink, but when you get out from the room (at least that I was, or near two) somehow it never worked. You need to go to the middle of the corridor for the sensor to "spot" you, and then you go back to lock the room etc. Bed sheets with holes(in my case), no printed wifi password on any place in the room, beds are low and with military comfort. If you`re in wheelchair, you can`t go by yourself to the reception or the room.

    Friendly and helpful staff. Assume acceptable price. Location near train and bus station. City center not far away.., so nice location and Free WiFi! Overall clean, not fancy room that will do the job. Air Conditioner present in it, so even summer stay will be nice.

    Stayed in September 2022

  • Reviewed: 19 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel staff was super nice and friendly.

    Stayed in August 2022

  • Reviewed: 3 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    the surroundings

    nice and clean room, comfortable bed

    Stayed in May 2022

  • Reviewed: 12 September 2021

    8.0
    Good place to sleep with not bad location
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Like it or not,the railway is quite close so be prepared for some noise. My visit was in part of the year when during the day been spring hot and evening autumn cold. So, despite the air-conditioner on the wall no remote control was given. Single sheet and one semi winter blanket in the room.

    The room was big enough, actually almost small apartment. Clean,no fancy furniture, air-conditioner. Bathroom was very clean and big. Hotel Location - good to suite my needs, about 15min walk from the city center.

    Stayed in September 2021

  • Reviewed: 10 May 2021

    9.0
    Perfect place
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night

    The place was spotless clean with new furnitures and nice atmosphere. The restaurant is good, and the food is delicious.

    Stayed in May 2021

  • Reviewed: 28 March 2024

    5.0
    Quite disappointing
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old rooms that would need some renovstion. Heating was not working properly, breakfast was included but kitchen was closed and only got a forzen panini

    Location and cost

    Stayed in March 2024

  • Reviewed: 16 October 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    We've found food in the fridge from previous guests, we've found tooth brush, bottle of something (opened) and other stuff in the room. Open and used soap in the bath. The breakfast is not that exciting, looking for the staff all the time

    Rooms and the whole interior (for the studio only) was amazing

    Stayed in October 2023

  • Reviewed: 1 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    When I arrived, there was nobody at the reception. Looked around, knocked at a door, nothing. A bulgarian couple arrived and they called a number, finally someone came. He did not speek english very much, but enough to say that the check-in is at 2pm in a very unpleasant way. I am sure the hotel was not full at all as it is the end of the peak season. The room is very not nice at all, I do not know how to describe it, or say what was wrong with it, but is was definitely not the best experience in Bulgaria. The bed not comfortable at all. Won't recommend.

    The hotel is really close to the train station, within walking distance, which was very convenient for me as I arrived to Tryavna by train and left it by train as well. The touristic points of interest are close (10-15mn walking distance). I had a problem with my AC and the man at the reception was very responsive and helpfull, came with me to the room to fix the issue. He also helped with my luggage as there is no lift, only stairs.

    Stayed in August 2023

  • Reviewed: 30 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Extremely polite staff, location great. Good size rooms with new bathrooms.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    5.0
    Ok if you have no other options
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No elevator! Had to carry suitcases up 3 floors. No table or chairs on the balcony. Small bathroom. Very old communist hotel. Noisy at night as it is close to train station and main street. Breakfast is very average. They charged us for the coffee the second morning although it should be included in the breakfast we had with the room. Not that it was expensive, but just a little annoying and confusing. Hallways are very dark. Should be cheaper I think to compensate for all this.

    The room was spacious, but we did get a room for 3 people cuz all the double rooms were booked. So I don’t know how the double rooms are. Beds were comfy.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No wifi in the rooms

    Stayed in August 2023

  • Reviewed: 10 August 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Overpriced. Small and unpleasant room. The restaurant did not work.

    Good location.

    Stayed in May 2023

  • Reviewed: 24 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely delightful staff and extremely clean hotel. Right next to the bus station and the walking area.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    We stayed in a big studio which was very clean. The location is close to city center. We arrived late in the evening after the carnival in Gabrovo and there was a person from the staff who was waiting for us.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    2.0
    Stay away and don't get involved with these people.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The first thing you see when you enter the place is printout signs posted in various locations telling you "Payments made through Booking.com cannot be refunded." You will soon understand why. They have already charged your card... in US dollars! They use an intermediary registered in England to handle the payments. There is nothing you can do. If you demand, like I did, to be given an option to pay in Argentinian currency, they will want the black market rate, which is very unusual. No other reputable hotel/accommodation on Booking wanted that. You can easily get a similar room, even in El Chalten, for half the price.

    The location is in El Chalten.

    Stayed in March 2023

  • Reviewed: 2 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Despite the fact that on description they say they offer breakfast, on site there is no option to have breakfast...in fact stuff told us that they closed the restaurant so there is no way you can have breakfast at the hotel. Please update the photos in hotel page as is no longer accurate. On the ground floor the is a coffee shop so...no restaurant. One other downside is that the hotel is very near to train railway so it can be noisy in the night if train passes by. The amenities in bathroom were rather poor.

    Stuff was helpful. Room was clean.

    Stayed in May 2023

  • Reviewed: 15 April 2023

    10
    Spokoen prestoy na vyzlowa lokaciya
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights

    Wi-Fi

    Location, Staff and Lobby Bar

    Stayed in April 2023

  • Reviewed: 19 August 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It is no private parking

    Stayed in August 2022

  • Reviewed: 11 August 2022

    2.0
    Wasn't plesant.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There were too many things not working in the room. The bathroom door could not be closed. There was no electricity in the outlets. The TV did not work, the air condition was making unbearable noise. We left the hotel earlier that we planed to stay.

    It looks great outside

    Stayed in August 2022

  • Reviewed: 19 July 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    kind staff, good location next to the rail station

    Stayed in July 2022

Showing 1 – 25

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