Just one minor oversight: the absence of shoe polish and a shoehorn in the room. While this was a small detail, it was a slight inconvenience that could be improved upon.

The Hyatt Regency hotel ticked nearly all the boxes for an ideal urban accommodation experience. Nestled in a perfect location, the hotel offers convenience and accessibility to nearby attractions and business hubs. One of the standout features was its stylishly furnished rooms, which combined comfort with modern aesthetics, providing a soothing retreat from the city's hustle and bustle. The staff at this hotel were nothing short of exceptional. Their warm, attentive service made a significant impact on my stay, making me feel welcomed and valued as a guest. An added convenience was the underground parking. It was not only reasonably priced but also very accessible, a notable perk for anyone traveling with a car.

Stayed in May 2024

The rooms are slightly noisey sounds like theirs an electrical current problem. No door in the bathrooms so when you shower the steam can activate the fire alarm

Clean hotel and perfect location with great facilities

Stayed in May 2024

Roof top bar gave us wrong drink

Staff extremely polite and friendly will do anything for you

Stayed in May 2024

Norhing

Staff was amazing!

Stayed in May 2024

Everything was good

Everything you need for a family holiday was great. The staff was very friendly and helpful, the suite we got was very clean and comfortable. We are very glad that we chose this hotel.

Stayed in April 2024

The hotel was wonderful! The spa was especially great and all staff members were a delight, incredibly professional and helpful. The breakfast was also incredibly generous. Can’t wait to return!

Stayed in May 2024

4th Floor seems too hot inside, mising mini bar, and a definetely NO for the unsecured 'balcony' doors and windows!! Pay attention for the kids!!

Size room, confy matress, good quality lights and furniture.Excellent breakfast!

Stayed in May 2024

I got a free room upgrade, I guess. Then, I got stuck in a disabled elevator on my way to the restaurant. It seems that not many disabled people use that elevator. However, the staff handled the situation professionally and managed to get it working again. As a gesture of goodwill, they offered me a complimentary fruit plate. For me, it was quite amusing, although I can imagine it wasn't as enjoyable for the staff.

Stayed in April 2024

Bar opens at 5.

Location.

Stayed in April 2024

view from room was towards an old building of apartments

location, room

Stayed in May 2024

The stuff from restaurant area were very grumpy and rude. In bathroom no shower gel and on floor was hair.

The bed and sheets,spacious room, towels very soft., tiramisu on room service is great.

Stayed in May 2024

The Loft closed on Sunday

Room very big and clean, all the comforts you need

Stayed in April 2024

Great hotel! Perfect location, VERY clean, good room service, comfortable room. kind and responsive staff. great restaurant, bar and lobby. a crib, baby sheets and a towel were provided for our baby

Stayed in April 2024

Minibar not available in room (mine was empty but no explanation of why)

Good variety of international food

Stayed in March 2024

The Sofia Hyatt has it all! Great room, wonderful interior, roof top bar in the city center, nice restaurant, gym, spa and - most importantly: great and really helpful staff, esp the assistant manager front office!

Stayed in March 2024

We had some issues connecting to the local wifi and also (this is more like a personal preference) I didn’t like that we had just one blanket although it was giant, but I always prefer to have separate blankets for me and my wife.

It is a pretty new hotel so everything was fresh and well maintained. It was clean and cozy and although there were several events it was very quiet. I liked the design of the room and also the staff which was friendly yet respectful. The breakfast was also very good and there is a very nice swimming pool.

Stayed in March 2024

The temperature of the water in the SPA was too low to be enjoyed. The rooms were a bit too small and spartan, the amenities and furniture available did not reflect what is shown in the room detailed description. The restaurant and rooftop bar were.. nice, but not "5 star hotel" nice - many regular placed in the city can top them.

The bed was really comfy.

Stayed in March 2024

all waas excellent

location was excellent, and the spa was fabulous, the M level lounge waas great, with a good selection of food and drinks everyday with supurb deserts! a highlight of our stay !

Stayed in March 2024

the placement of light switchers is kinda weird but I’m splitting the hairs here) great hotel!

Amazing staff, fantastic bar (the scene - try baos!) and breakfast, great room service, comfortable beds. The spa is very nice.

Stayed in March 2024

Honestly I didn't have any issue

High-quality hotel, spacious rooms, nice staff. Spa is a great plus for the hotel, with swimming-pool and sauna.

Stayed in March 2024

The best hotel I have ever been, the stuff were wonderful, the location is excellent, breakfast was excellent, all the services if the hotel war spectacular!!! The best value was the stuff, we forgot our passports at the safe in our room after check out and was already at the airport....😱... I called the reception and they sent our passports with one of the stuff by taxi... We didn't missed our flight.👏👏 The best service!!!! Thank you so much

Stayed in March 2024

The parking has a charge for the hotel guests :(

Spacious luxury bedrooms! Really comfy huge beds! Very clean! Great location and the roof bar serves great cocktails!

Stayed in December 2023

nothing

wonderful stay

Stayed in March 2024

Can't think of anything I didn't like

Breakfast was delicious and well stocked everyday.

Stayed in March 2024