Nothing

Amazing hotel! Great value for money. The room was clean and spacious, with a nice balcony. The view was very beautiful, looking at the Batak lake. Delicious and high quality breakfast and dinner. All facilities were very well kept - the restaurant, the spa, the warm indoor pool! The staff were extremely nice and helpful. This hotel is 10 times better than all overpriced hotels in the near town of Velingrad! Definitely coming back soon!

Stayed in February 2024

spa, room, restaurant, sauna, salt room, kids' kit, staff, food , fireplace, view, style, Christmas decorations, jacuzzi, bar, massage

Stayed in December 2023

The cleanliness wasn’t on the expected level - there was a stain on one if the pillowcases and on the curtains too. The windows were dirty as well, especially the bathroom one. Although the bath was nice and featuring a bath tub, it was uncomfortable when you just want to take a shower. The restaurant is not big enough and you sometimes need to seat in the smoking area or share your table with another family. There was no light (at all) in the regular sauna and the steam bath didn’t have steam. Some broken tiles and windows made an impression and we thought the property was in need of renovation

The location of the property was great and our room had a nice view of Batak reservoir. The SPA had everything necessary for a good relax session and the temperature of the pool and the jacuzzi was great. The room was spacious and the bed and pillows were very comfortable. The staff was great, we were properly welcomed. Overall, we spent a lovely holiday at Katalina SPA and enjoyed playing billiards, eating delicious food and visiting almost all of the SPA facilities ☺️ We even saw the first snow of the season seeping quietly above the trees and the reservoir.

Stayed in November 2023

Huge room Tasty meals Clean

Stayed in October 2023

Poor lights in the spa

The view, the staff

Stayed in October 2023

The most ridiculous experience we had is that the restaurant is too small for the hotel capacity and we had to wait in the lobby for a table to free up. The kids had to sit separately as they were hungry and sat in the smoking area so all evening they were having dinner in clouds of smoke. Something totally unacceptable in this day and age and especially in a Mountain hotel where we went for the air quality!

Location of the hotel, the room we had was spacious and with a good view. The waiting staff , the receptionists, most of the staff were very helpful and friendly.

Stayed in August 2023

Great view and location. Delicious food.

Stayed in August 2023

Parking lot is too small

Stayed in July 2023

Nothing to say! Everything was great! Thanks!

This place exceed our expectations! Lovely staff, great location, stunning terrace view. The SPA was great and clean. Variety of food for breakfast & dinner and tasty lunch menu. Highly recommended!

Stayed in June 2023

Very nice money to quality ratio. The have charging station for electric vihacles. And sports channels available in the rooms. The view from the room is great.

Stayed in February 2023

5 minutes before breakfast is finish, no free Coffee available anymore, and you have to pay BGN 3,50 for the Coffee, which should be included.

Very kind staff, nice big room with balcony. Very compfortable bed and view to the Lake.

Stayed in December 2022

the food is very basic and really not good, there is no room service.

The spa is great, very comfortable and the staff is very friendly.

Stayed in August 2022

there was no fridge in the house we were.

everything was just fine.

Stayed in July 2022

Diversity of dinner meals.

Great location, staff, clean room, SPA, facilities, billiard pool.

Stayed in April 2022

Water was dirty and brownish

Food, view, room

Stayed in May 2022

it was a bit hard to find the property at night - better signs might be helpful. the surroundings were beautiful, but it might be nice to have like a guided nature walk.

I stayed there for a romantic weekend with my husband in early December - it was wonderful. the Spa was peaceful and well-maintained. the food was delicious. They were very serious about covid measures, which we liked and it made us feel safe. The view of the lake and the surrounding nature were great. It looked like it would be fun for children too.

Stayed in December 2021

There was a lack of people working in the hotel. When being around the outside pool (which was closed due to the cold weather) there is a bar. However, there usually was no one working and the lifeguard had to step in to give us the drinks.

The hotel is amazing. The rooms are spacious, with amazing views, huge windows so a lot of daylight comes in. They are also very clean and kept neat. The spa is very nice. The food is delicious and there is enough choices. The staff is very kind and friendly, always smiling and trying to make your stay even better.

Stayed in September 2021

Property was amazing!!! Staff was helpful and food in the restaurant was good.

Stayed in September 2021

Good view !!!

Stayed in August 2021

Tap water was brown and we didn’t get other explanation then “it’s raining “ It is a bit hard to make the desired temperature in the room. We set the AC to 30 degrees and we couldn’t reach more then 21. The staff is nice as I stated above and brought us a heater.

Staff is very nice.

Stayed in June 2021

I didn't like the parking location

Great place, friendly staff and great food. I would recommend it

Stayed in May 2021

I have booked 3 rooms with ensuit bathroom, instead of that I got 3 rooms with regular bathroom. I was advised that I should have checked the availability in advance for these specific rooms, in Booking.com was not mentioned such thing. Only one of the rooms was with the en suite bathroom, but the lock was not working right and they moved us to another bigger room, I didn’t want a bigger room, I wanted the rooms I have booked and paid for. I wanted to speak with a manager, I was told that a manager will be available on the next day-nobody approached me. Very disrespectful.

Food was nice, live music also.

Stayed in April 2024

The swimming pool was not clean. The staff was friendly but they need to improve their professional knowledge.

Nice location and view. Very good facilities.

Stayed in February 2024

The bathroom and the pool weren’t very clean. The bathtub had stains and the shower was hard to use.

The food was good and the staff were friendly.

Stayed in April 2023