Nothing

The views, the location, the staff, the restaurant

Stayed in November 2023

Rooms are tired and need renovating Bathroom was very old and the smells were awful from block drains

The food and the staff were lovely and the scenery is stunning Great walks

Stayed in November 2023

In the bathroom there was a cat toilet smell coming from the fan

Great location

Stayed in October 2023

Interior and furniture are a little bit dated but not an issue.

Chalet style hotel in a quiet, stunning location. Friendly receptionist and staff. Nice restaurant and terrace with an adjacent lake. Good size room with a comfortable bed. No cleanliness issues. Car parking available.

Stayed in October 2023

N/A

Size of the room, comfortable beds. Hotel is 5 min drive away from the city, near huge rocks which provide a fantastic view form the room. Hotel is not that bad, but still have things to be done.

Stayed in October 2023

Unfortunately the "double bed" was two singles put together which was quite uncomfortable

Beautiful room with amazing view overall im happy

Stayed in August 2023

Smelly shower. Also it was noisy in the late evening.

Breakfast was really nice. We were greeted by adorable smile of perceptionist.

Stayed in July 2023

Had a very comfortable room with a great view. Nice location and parking just in front of the hotel.

Stayed in July 2023

There was strange smell in the room and it was noisy almost all night but there was a prom in the restaurant, so it was understandable.

The hotel is perfect for a weekend getaway - location is near to a city but the vibe is like you are in the nature. The room was large with comfortable bed, spacious terrace, and an amazing view of the mountains. The staff was friendly and the food in the restaurant was delicious.

Stayed in June 2023

The entire room smelled like feet

Stayed in June 2023

the room was dark and cold and not so clean

the location was perfect for our trip

Stayed in May 2023

The bedroom was very dated. The bathroom door would not close which is very embarrassing if there is more than one person.

The hotel is situated in beautiful surroundings with stunning views from the windows. The reception and restaurant areas are very good.

Stayed in December 2022

lack of shower cabin in the bathroom

it was nice. rooms are clean. very nice view from the balcony

Stayed in October 2022

No transport to and from Vratsa city center

Excellent value for money and fantastic food in the restaurant with outstanding views

Stayed in September 2022

nothing

exceptional location, quiet and beautiful, the hotel is very well integrated with the surroundings.

Stayed in September 2022

A kettle in the room would be appreciated, and unfortunately not big choice on breakfast and some of the things which where suppose to be warm where cold.

Very good location and good size rooms with views. Very nice area to walk around.

Stayed in August 2022

Service can be improved tremendously, the property needs maintenance (stains from leaks on the ceiling, smell of mold and cracks). Breakfast needs to be improved.

Beautiful setting, the room was good size. Some of the staff were very professional, some were not.

Stayed in June 2022

The staff hardly spoke any English, especially at the reception. For a 3 star hotel, a little bit more attention to details regarding the room cleaning process would be expected. Also, the breakfast didn't meet any of our expectations.

I liked the sorroundings. The mountains seem to be falling over you! The view is excellent! You can also walk in the forest nearby. The food was also prety good.

Stayed in June 2022

Breakfast was too plain. Restaurant food was delicious, but a few diahes had too much salt

Location

Stayed in May 2022

However there were small, separate blankets, for our double bed and the room was nothing special for the price. As the price is comparable to hotels with spa included.

Great mountain view, close to the city centre, walking distance. The breakfast was superb, great variety of pastries, salads etc.

Stayed in January 2022

Water was not draining from the floor in the toilet after taking a shower, making a damp smell all over. Other than that, the room was clean.

The location is brilliant, since I am a rock climber and booked the place to be as close as possible to the giant limestone wall in front of the hotel. Staff was friendly. The food in the restaurant was really tasty. They let us cancel the last night as we needed to leave earlier.

Stayed in November 2021

A few minor maintenance issues and better cleaning is needed. There are no double duvets, though when we asked for one, the receptionist was very helpful and tried her best to accommodate to the best of her ability.

The evening meal was amazing! We had the sizzling mixed hot plate (Вълчи сач). The shower was very hot and strong. The surroundings of the place was nice and tranquil. Most of the staff were accommodating and even though they didn't speak English, they still tried.

Stayed in October 2021

The breakfast is very poor! Noisy because of the restaurant until late night!

The location is great! The mountain view is wonderful! Parking ok! Room ok!

Stayed in August 2021

We specifically requested a quiet room... But we were placed just above the Restaurant where a wedding was happening...all night. The air conditioning wasnt working properly and we had to sleep with our Windows open which led to no sleep at all..

The Chayka complex is situated perfeclty! The view is just breathtaking!

Stayed in June 2021

No control on the air con ... it was on or off and not so quiet. No kettle to make yourself a tea/coffee The slow coffee machine at breakfast

Superb location on the entry road into the gorge so cliffs either side of the hotel site and dramatic vistas when dining outside. There is a large pond too with boats and a children's play area. The serving staff are very good but like just about everywhere in Bulgaria your dishes arrive when they are ready not coordinated as to whether they are starters or mains. A very nice balcony almost like a terrace with a lovely view looking up over the car park below. In fact the room was almost like a small studio apartment but without the kitchen facility. The restaurant was pretty good and offering fairly standard Bulgarian cuisine ... thumbs up for the Tongue in Butter and the Mushrooms with garlic on the starter ... the Pork Shank with Porcini on the mains. Some silly prices for the more expensive wines on their list but lower down the price list some perfectly acceptable small and half bottles. Didn't try any desserts. Local draft lager, Zagorka is tastier than most lagers in the UK and at approx. £1.35 a pint and do try the local hooch, a type of schnapps/brandy called rakia with a salad starter. Again do not bother with the more expensive ones ... I was disappointed with the Vratsa named version so I recommend the Slivenska Perla or the Pomotiski Muscatova

Stayed in August 2021