35 Naiden Gerov Str, 2770 Bansko, Bulgaria
Based on 90 hotel reviews
8.0Cleanliness
8.2
Comfort
8.1
Location
8.5
Facilities
7.6
Staff
8.9
Value for money
8.0
Free WiFi
8.2
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End of dialog contentReviewed: 8 March 2024
Gavin
United KingdomNothing
Amenable staff, decent breakfast choice, comfortable warm rooms, location not too far away
Stayed in March 2024
Reviewed: 20 February 2024
Andrei
RomaniaAlthough I booked a double bed room with a balcony and a mountain view, I got a ground floor room, very dark, the view was a large wall with two single beds separated by a bedside table. At our request, within 30 minutes they cleaned another room upstairs and honored our reservation.
They agreed to change the room at our request. Breakfast was ok. At the reception there is a bar and some sofas where you can spend time with friends in the evening. Excellent location.
Stayed in February 2024
Reviewed: 15 February 2024
Ivan
BulgariaThe sauna wasn’t working and I had to wait until it was hot enough again …
The location is good, the personal is really kind the food was really delicious!!!
Stayed in February 2024
Reviewed: 2 February 2024
Madlen
BulgariaThe spa needs a renovation.
The room was very warm which is needed after a long day on the ski slopes. Also, you can get towels for the spa if you request, which was great. The location is also good, it is 10 minutes walk to Gondola Lift.
Stayed in January 2024
Reviewed: 22 January 2024
Anastasiia
GreeceView
Stayed in January 2024
Reviewed: 8 January 2024
Alexandros
GreeceMattress, Shower without cabin,
Location, Breakfast
Stayed in January 2024
Reviewed: 10 October 2023
Sergey
Bulgariano A/C in the room, only in the lobby. No curtain in the bath - splashes everywhere. Basic breakfast.
Close to good restaurant called "House".
Stayed in July 2023
Reviewed: 17 April 2023
Sasko
North MacedoniaThe staff are friendly and helpful. The breakfast was amazing. Clean and warm room. Sauna included in the price. The hotel is located in a nice area.
Stayed in April 2023
Reviewed: 6 March 2023
Vlad*
BulgariaThe hotel itself needs renovation and some new furniture.
The location is perfect, 5min walk to the ski lift. The staff are the nicest people you'll ever meet. The lady on the reception was very polite and helpful, answered quickly to our extra demads. The breakfast was quite good actually, moderate variety yet well cooked, didn't expect that for a hotel in Bansko to be honest. The spa center was also very good for BG standards, sauna was decent, steam room was working properly... Free (private) parking.
Stayed in March 2023
Reviewed: 5 March 2023
Iakovos
Greecei can not find somethething that was negative or out of our exepectations.
The people that work there were very kind and polite, especially Mario who is a very pleasant and helpful person and was trying to make our staying as convenient as possible, fulfill all of our needs and give as feeling that we have one more friend in the hotel.
Stayed in March 2023
Reviewed: 20 February 2023
Alexandru
Romania-
Very good location, very nice staff, very good breakfast
Stayed in February 2023
Reviewed: 17 February 2023
Christiansen
RomaniaThe hotel must be refurbished, hair dryer, tv didn't work well, the bathroom is not what we are looking for.
The staff very very friendly and helpful. There is a spa area (indoor pool, sauna, massage) not very large but good enough for recovery after o day of ski.
Stayed in February 2023
Reviewed: 12 February 2023
Cipriana
Romaniadiferența room quality
Amazon staff!!
Stayed in February 2023
Reviewed: 6 February 2023
Mockler
IrelandBreakfast was great, lovely Dalmatian selection
Stayed in February 2023
Reviewed: 23 January 2023
Anisha
United KingdomThe hotel was lovely, especially the staff made our stay so lovely as they were so helpful and welcoming. The location is great as it's on the road of all the restaurants and a short walk to the gondola up to the mountains.
Stayed in January 2023
Reviewed: 30 December 2022
Michalis
GreeceSoundproof No body wash products
Big rooms Nice location
Stayed in December 2022
Reviewed: 26 December 2021
Dragan
North MacedoniaExcelent location very close to gondola and centre of Bansko. Owner and other staf triendly and profesional. Delicious food.
Stayed in December 2021
Reviewed: 19 September 2021
Artur
ItalyNothing
Very good stay, in particularly the owner was very gently giving us a support about attraction of bansko and everything we needed inside the hotel.
Stayed in September 2021
Reviewed: 11 September 2021
Peter
Bulgariano dinner available. pool is cold (for now at least).
nice and spacious. polite personnel. building is relatively old, but they told me it will be redone in the next couple of months.
Stayed in September 2021
Reviewed: 22 August 2021
Zahari
Bulgarianorhing
staff was nice, sauna was chill
Stayed in August 2021
Reviewed: 27 February 2024
Cristian
RomaniaVery bad shuttle bus to the gondola.
Warm rooms
Stayed in February 2024
Reviewed: 17 February 2024
Dragos
RomaniaWheather
Stayed in February 2024
Reviewed: 17 February 2024
Bianca
RomaniaThe room was not vacuumed, the bathroom flooded, cleaning was not done every day, towels were not changed daily.
Confortabile bed, clean linen, clean towels. Breakfast ok.
Stayed in February 2024
Reviewed: 8 February 2024
Rositsa
GreeceThe steam bath was not working
Very close to the shops, restaurants and the ski area
Stayed in February 2024
Reviewed: 28 January 2024
Kristina
BulgariaPart of he facilities didn't work properly
The stuff was great
Stayed in January 2024
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