Excellent hotel with a nice view of the Black Sea

Stayed in September 2023

Would be great to show attention to the returning guests such as welcome amenities. No bedside plugs. If you need, bring your own hair dryer, as it is outdated in the hotel. The hotel does not have its own beach - take your own towels to the beach, otherwise you will be charged 10 euros at check out as for the "damaged", even if you returned hotel's beach towel safe and sound.

The hotel is located in a great location - close to the old town, where it is nice to walk in the evening and not far from the paid beach. The good variety of food with a a different choices daily. Great reservation manager - many thanks for our excellent room with a great views!

Stayed in July 2023

nothing.

food excellent. x.

Stayed in August 2023

One of the elevators wasn't always working. The drinks were below average (especially the cocktails), only a very few exceptions were okay. The noise in the room was annoying. In the first night there was a constant buzzing - couldn't identify the source. On the 2nd night the wind started to blow quite a lot and inside the room you could hear all the time a lot of noise from outside and from the hall, despite all the windows being closed.

The food was good, but not great, but I think this is all you can expect form an All Inclusive. The view was amazing - we had a room that had a view through the Old Town and the sea which was amazing both on daylight and on the night. The Sky Bar was great. The massage is a great deal - decent price, great experience. The proximity to the Old Town was amazing - only a few hundreds meters away. The room was quite big.

Stayed in August 2023

Small things, like the containers for soap and shower gel are a bit outdated, maybe a new coat of paint here and some wallpaper that comes off there, so definitely there's a need for some renovations, but it didn't bother us too much, as we had such a lovely stay. If you come by car parking is 8 leva/day, not included.

It was probably the best vacation we've had at the seaside, this hotel was perfect for our needs. The location was perfect, about 5-6 minutes walk to Nessebar beach, there's also a smaller, wild beach just downhill from the hotel. We had a beautiful lateral view of the golf, they also have rooms with direct view to the sea but your balcony will be in full sun almost all day. Rooms are cleaned daily unless you request otherwise. Beds were huge. Small drying rack on the balcony for drying your beach towels. Good A/C, also fridge in the room and iron with ironing board. The pool is on the roof, looked good but we didn't use it, as we preferred the beach. Plenty of choices for mealtime, unless you're very picky you're going to find something to eat. Every night there's a different theme for dinner, for me the Balcanic and Asian were the best. Decent wine included for lunch and dinner, also long drinks at the Sky Bar, I've tried a few and they were ok. Loved some of the desserts, also the veggies were so full of flavour. Would definitely choose again for future vacation.

Stayed in July 2023

The facility is ageing, carpets and tiles and worn down, the electrical system is outdated. There are no plugs near the bed…

The service and location are fantastic. The food and drinks very good. There was underground parking available at the property.

Stayed in August 2023

Hotelroom door was sometimes difficult to open.

The staff really took care of u, nothing was a problem for them.

Stayed in August 2023

The hotel is a special building, but the first signs of age are begin to appear. A factor that needs to be considered is that a 4-star hotel in Belgium and Bulgaria are not the same experience, overall if it fits your budget I would recommend coming here.

Very friendly people behind the bar, especially in the pool bar. Drinks in the all-in were varied and well tasting. the food was a good combination but the tast was a bit bland or simple sometimes. In general for a all-in and the price we payed it was a nice place to be.

Stayed in July 2023

Little knowledge of English. The pool water could have been warmer. Breakfast could have been more varied. We had hoped for a better cocktail selection in the all inclusive! The room Mini bar could have been stocked!

Nice terrace and views. Clean, tidy environment. Plenty of food on offer. Friendly and helpful staff!

Stayed in July 2023

Some small details. For example why the pool start at 10am and close at 5pm and a lot of tourists are there earlier and are staying later.

Almost everything.

Stayed in July 2023

Maybe due to personal taste but as a brit the buffet was not ideal, food just tasted odd. The staff barely spoke a word of English asif they expected all international guests to speak bulgarian, guest services lady was very miserable and unhelpful.

View, Great location, room cleaned daily, drinks were good

Stayed in July 2023

Noise from Hotel bar,room walls also quite thin,Quiet a noisy hotel. No fridge in room for use unless use mini bar. Wifi was patchy in places. Pool is small and beds taking quickly around it,but pleasant once in the water:)

Location is 100%. Food was better than expected. All Staff are top notch and work extremely hard.

Stayed in June 2023

the unusual watch band room entry / security system is prone to both battery and other intermediate system failure resulting without warning in the potentially dangerous condition of no electrical functionality -- lights, A/C -- whatsoever in the room. At a minimum there needs to be some sort of alert indicator (or in room emergency lighting) when the security device battery is weakened, and/or when the electrical systems in the room are unexpectedly not functioning.

This all-inclusive hotel with all exterior facing, spacious, comfortable rooms, is lovely. However the presence of only three spare electrical outlets, counting one in the bathroom, and none near the beds are an immediate opportunity for update.

Stayed in June 2023

Mattress it's totally uncomfortable.

Everything except the bed.

Stayed in June 2023

Already at our check-in, the lady at the reception was quite inhospitable. The rest of the staff were foreigners who spoke neither Bulgarian nor English and this created a slight tension, but they tried to be nice. In the lobby of the hotel, as well as in the corridors, there are a lot of cobwebs with spiders and uncleaned corners that do not make a good impression. Our room was nice as shown in the pictures with some exceptions. The shower doors were broken and rattling. We could hardly open or close them. Every time we showered or washed our hands, there was an extremely unpleasant smell from the drain. The water was difficult to drain. The channel was blocked. Plaster from the ceiling fell on our clothes or personal belongings. The pool is very small. If more people decided to use the pool, it would be inconvenient.

The hotel is located in an easily accessible location. There is a free beach 2 minutes from the hotel - it was clean and calm. There is also a paid beach next to it, where you can use a deckchair and an umbrella if you want. The location is in a quiet place, 5 minutes walking distance from the old town. The pool is located on the roof of the building and has a nice view. The food in the main restaurant was delicious, with a themed dinner every night. The preferences we asked for were taken into consideration. There are an iron and ironing board in the room. The maids cleaned the room every day.

Stayed in September 2022

The balcony was closed with windows and had issues getting fresh air in

Good location 10 min walk to old town and 20 min to Sunny beach. Good food and facilities. Not sure I would go for all inclusive next time.

Stayed in August 2022

internet connection very low in same places inside the hotel

very nice place , located well

Stayed in August 2022

staff were very friendly

Stayed in August 2022

Everyting good 👍👍👍

Stayed in July 2022

poor state of repair and cleanliness. The checkout took an unduly long time and I got charged 5 times separately for the different services provided. This was kind of pathetic.

location

Stayed in July 2022

Nothing

Customer service was excellent

Stayed in July 2022

The hotel is a bit outdated, public areas and rooms should be renovated, especially the bathroom. Wide selection of food, but almost the same every day. No alternatives for people with food allergy (e.g. no lactose free milk, vegan milk, sugar free products, etc.).

Perfect location, amazing view from the room, pool & bar on the roof, kind and helpful staff. Great value for the price.

Stayed in June 2022

Small beach, the water temperature of the pool(too cold for my tastes), in our room there was a bad smell coming from the bathroom( probably from the drain).

The pool on the roof, the food, the liquors used for all inclusive service, nice entertainment nights, the view from to roof top

Stayed in August 2021

Food is poor and repetitive. I am not saying is not enough... It is but poor menu! Personnel in the restaurant are not.... trained. Pillows are extremely bad, too much used... impossible to sleep on them. Towels are clean and daily changed but are very old. Rust around the shower cabin and bottom of the water kettle. My house cleaning lady is very nice and daily cares for my room.

My room, the view, the peace. Housekeepers are very hard workers.

Stayed in September 2021