Too crowded, sunbeds get reserved every day at 7 am. The bar on the beach does not offer almost anything and when we we're there the coffee maschine was boken, had only mineral water and sandwiches everything else had run out .

Clean, comfortable, good food, nice pools, nice staff, everybody speaks english, close to Luna park and the beach

Stayed in August 2022

Excelent! Staff, food, the beaxh..the pool...excelent! Big rooms, clean

Stayed in August 2022

Coffee was not good at all

Clean and big room

Stayed in July 2022

Late show start every night at 21:30, late for children. Music is very loud especially in the evening. Shampoo dispenser is outside the shower, difficult to access. Sun beds on the beach are gone quickly

Friendly and helpful staff, good facilities, good buffet, very good beach. Rooms were large and comfortable

Stayed in July 2022

The alcohol was so cheap at the bars. When the meals time was over, to stuff aggressively took the food in front of your face.

I like the "all inclusive" program and the variety of pools . The stuff tried cooperative most of the time. The shows in the evenings were funny and interesting. The meals were basic but tasty.

Stayed in June 2022

Internet connection is awful. Even though it was holiday, some of us had to work...

Stayed in July 2022

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We got upgraded to a better room at the reception. There are 4 restaurants, 2 main open breakfast, lunch, dinner, one indian, one chinese opened for dinner in certain evenings. Food was good, plenty of options, same for drinks. Highly recommended!

Stayed in June 2022

food

Stayed in June 2022

No free spa

The property is very close to the beach, nice rooms and view

Stayed in May 2022

Food was very tasty and with a lot of options. Inner pool and playgrounds were well appreciated by the kids.

Stayed in May 2022

The pools were a little small for such a big hotel & there were just a few animation activities a day. Also, the sunbeds from the beach are not enough for all the guests.

The food was delicious, especially the desserts.

Stayed in September 2021

As it was end of season there was no comfortable lounge to sit in for the evening, the lobby area was available but with only a couple of settles and uncomfortable chairs. In my opinion they should make the lobby/reception/bar area more comfortable for guests.

Rooms/ pools/ food/ lovely friendly staff.

Stayed in September 2021

I would have liked the staff to be more smiling, I understand that they are tired and it is the end of the season. Although it was not as I expected, it is a tourist experience during Covid and end of season.

Maybe if we were in season things would have been different. Very few people, reduced programs for tourists, as for the end of the season. But very clean, the rooms are cleaned daily, rooms, even if we did not receive what was on offer, very comfortable. Sufficient and diversified food.

Stayed in September 2021

Nice Hotel, good food Nice pools

Stayed in September 2021

I wish I came a few weeks earlier when the weather was hotter

Amazing stay! Staff were so friendly, everyone spoke English which was convenient! The food was great, lots of variety and we ate there every day for 10 days! The booze was strong, we drank ourselves silly a couple of days, thanks for the cocktails and spirits ! There’s a few different pools, 3 slides which are great, the tunnel slide is so fun. I will 100% be back next year!

Stayed in September 2021

It was very clean, comfortable and everything was just as advertised. Food was delicious and diverse. All the personnel wore masks and all the common areas were tidy and disinfected.

Stayed in September 2021

Nice food, good location, open drink dispensers, open beach bar. Food almost all the time. Free and fast internet/wifi at the room and everywhere at the hotel.

Stayed in September 2021

The WiFi was really bad, the connection was lost most of the time. There are not TV channels in Bulgarian.

Stayed in September 2021

The room was ok, big and clean, everything was super comfortable. The food is tasty, I`d say with a Spanish theme, lots of fish and seafood everyday, paellas or beef, live cooking stations where they prepare grilled pork, fish or chicken. The drinks are also ok, fair quality for soft drinks, wine and cocktails. Draft beer looks an tastes almost like soda water. The staff is hard working and very helpful but it lacks smile and good disposition. Not necessarily a minus, but its the first 4* hotel I've seen using dispensers everywhere, like the ones you usually see in the toilets at the gas stations for soap or toilet paper, you can find them here in your bathroom. The restaurant was crowded because for some economy reasons they decided to close 2 of the 3 restaurants available when the hotel was almost full. I stayed at this hotel couple of years ago when it was Iberostar and to be honest Iberostar was by far better than Melia, even better than Melia Grand Hermitage wich is a 5* hotel (where I stayed). At Melia the main keyword is "economy". Economic taps and dispensers in the bathrooms, economic lights with sensor on the corridors, average food and drinks quality though some are very tasty and varied. Overall its a good and clean hotel to which I would return, but in full season doesn't worth the money. Melia is definitely not Iberostar!

Stayed in September 2021

Social distancing was not a thing, all sun beds by the pool were very close. Also the tables at the restaurant. Not all guests were wearing masks inside (eg in elevators), although signs were everywhere Beds were not that comfortable, matress seems old, very slipery, the 2 matresses distance between themselves during sleep We had the room at 8th floor and it was noisy at all times due to some venting tubes It was quite chilly at the time we arrived, central heat was not on because was beginning of September, we received extra blankets

Staff is very nice and helpful, they all wear masks, desinfectant is available everywhere Facilities are great, big rooms, many pools and sun beds, several restaurants, inside pool with warm water, great fir kids when outside is chilly Food was very good, all the thing we tried were delicious Breakfast was the same everyday, but there were a lot of things you could choose from each morning not to repeat yourself Mini disco for kids every evening, kids enjoyed it a lot

Stayed in September 2021

Nothing. Everything was just fine.

Everything was as expected. Sometimes even over these. Very good and sufficient food. Cleanliness, large room and a beautiful view.

Stayed in August 2021

Everything was great ! I came here for the second time.

Stayed in August 2021

I didn't like the coffee, the queues at the beach bar and the pool bar, the fact that there aren't enough sunbeds on the beach for all the tourists in the hotel, at 8 o'clock you can't find a free sunbed, they are all kept busy with towels.

I liked the big rooms, the food, the daily activities.

Stayed in August 2021

Wi fi was slow, more space at the seaside

Everything else

Stayed in August 2021

There were not enough lounge chairs for everyone, both at the pool, but especially at the beach. If you want to stay at the beach, then you'd better like waking up very early in the morning or else walk through towel reserved chairs and find none free. The food was mostly tasty, but that's because it was full of artificial flavoring, which it needed, since the raw ingredients were mostly of the poorest quality. I was kind of expecting this, but I've definitely had much better in Golden Sands. Diversity was lacking as well and they recycled a lot of uneaten dishes. The food was by far the worst part. Sunny Beach itself is a mixed bag. The area around the hotel is pretty nice, you have a small amusement park nearby as well, but stray a bit further and you'll see plenty of old, decrepit buildings and sex shops/erotic clubs, which is strange for a place with so many families that visit. Again, Golden Sands is better in this regard.

By far the best part of the experience was the staff. Everyone was very friendly, always willing to help, never rude, just great 10/10. There are also nightly shows from the animation team and other performers, which are a bit hit and miss (one night the animation team decided that running around but naked in front of tens of children was somehow funny) but they are a nice change of pace. The hotel was also clean and its placement is great for the region.

Stayed in August 2021