19 ulitsa "Kalosia", 2500 Kyustendil, Bulgaria
#4 of 11 hotels in Kyustendil
Guests' ChoiceBased on 87 hotel reviews
8.6Cleanliness
9.0
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
8.8
Value for money
8.7
Free WiFi
7.8
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End of dialog contentReviewed: 4 May 2024
Snezhana
North MacedoniaI ecpected the inner pool to be finished but is still at the begining. The outdoor pool is too small gor over 1000 guest since only 20 grown ups is the limit. Also free water during diner shall be included.
It is good, but the fruit us served cut into small pieces several hours prior to meals and that is no good! Some diners were very modest, some were very good. There should be variety for someone who is vegetarian or feasts.
Stayed in May 2024
Reviewed: 15 April 2024
Maja
North MacedoniaThe breakfast was normal,as usually,nothing special
Stayed in April 2024
Reviewed: 4 February 2024
Plamena
BulgariaThe facilities were clean. Outdoor pool is a little bit small also the spa zone.
Stayed in February 2024
Reviewed: 29 January 2024
Boryana
BulgariaThe bed mattress was a bit soft for me.
The outdoors pool, the staff were friendly, the facilities were good.
Stayed in January 2024
Reviewed: 22 January 2024
Aco
North Macedoniaeverything was fine
comfortable rooms, warm pool, good food
Stayed in January 2024
Reviewed: 11 January 2024
Yulian
Bulgaria- Dinner could have been a bit better, instead it looked like some leftovers from corporate Christmas parties =), still ok though - Steam room was broken
Hot pool was the reason we went to this hotel and indeed it was worth it Rooms are spacious and we felt comfortable, with good sleep
Stayed in December 2023
Reviewed: 4 January 2024
Shawn
United StatesInability to adjust heating in the room in the evening. It was so hot. When we opened the window it was too smoky outside to keep it open.
Spa, dinner, staff
Stayed in January 2024
Reviewed: 5 December 2023
Ruzha
The indoor kids playground is very little.
Very comfortable rooms, good food in the restaurant, clean spa facilities. Staff was very friendly.
Stayed in November 2023
Reviewed: 24 November 2023
Snezhana
North MacedoniaMore variety of food is needed, and not only white bread. There is all the time noice coming from the machine that cleans the water in the pool.The restaurant was very cold, seems they do not heat it.
Breafast was ok, nothing special, the dinner is better. I have already been in this hotel, it is at footsteps of the mountain. It is very hot in the room. They are finally building covered pool inside. The outside one is rather small and there is no covered passage to approach it. Yet I used it and was great in wintertimes. In the early autum it was too populated with guests.
Stayed in November 2023
Reviewed: 12 November 2023
Limberas
Greecebad smell in the room
good location
Stayed in August 2023
Reviewed: 25 October 2023
Petya
NetherlandsStrange and ineffective management- we needed to go three time to different rooms - the rooms we were given were not cleaned yet. Next day they started cleaning the rooms above us at 8.00h in the morning. The staff in the restaurant not trained properly. There were some very noisy guests from Macedonia - there should be some control - both at the restaurant and the pool.
Good value for money, we liked the food ( HB arrangement). Rooms are nice.
Stayed in October 2023
Reviewed: 12 September 2023
Kie
NetherlandsThe fitness was too simple. It can be improved. The swimming pool was adequate, but it is okay with such price.
The location is quiet. It is good for relaxation. The breakfast and the dinner were great. My room was big enough, clean and comfortable. I will definitely come again. The Sauna and Jacuzzi were awesome.
Stayed in September 2023
Reviewed: 24 August 2023
Ivaylo
FranceCould improve food quality.
All good.
Stayed in August 2023
Reviewed: 20 June 2023
Boyko
Bulgariachoice of food - rather scarce
very polite, friendly and helping staff the quality of the food comfort in the room value for money close to the forest and countless paths
Stayed in June 2023
Reviewed: 10 May 2023
Pavlina
BulgariaExcellent location, quiet, next to the forest. Breakfast and dinner buffet with a lot of varieties. Rooms clean and spacious. Spa facilities available from 8am to 8pm. Staff extremely nice. Nothing more to wish for.
Stayed in May 2023
Reviewed: 5 March 2023
Igor
UkraineGood stuff. I came late evening , but my dinner was in room! Excellent!!!
Stayed in February 2023
Reviewed: 20 February 2023
Valentin
BulgariaOverheated rooms, no towels nor water dispenser in the Spa, lighting in the sauna not appropriate, no water tap in the steam bath, pool size not enough for such big hotel.
Location, pool, restaurant
Stayed in February 2023
Reviewed: 5 May 2024
Snezhana
North MacedoniaNot having electric pot in the room and tea bags for tea during breakfast, or free water in the room and at dinner. Not havin larger pool and inner pool. Dirty coridor carpet..
Stayed in May 2024
Reviewed: 5 March 2024
Galina
BulgariaThe spa center was outdated, the relax room was dark. The music at the restaurant was extremely loud, we could not hear each other
The rooms and all areas were very clean, the staff was polite and professional, the food was tasty. Some of the rooms have a fantastic view towards the forest
Stayed in March 2024
Reviewed: 30 December 2023
Active
BulgariaIt was extremely hot in the room and you can't control the temperature except by opening the door which is waste of energy and money. There was a strange permanent noise inside the room which was too annoying and it did not let you sleep. The breakfast was too poor with no variety at all for a 4- star hotel. The last but not least in my booking request I asked for a QUIET room on a higher floor but we were offered a room on the 1st floor above the spa area.
The location of the hotel is good- near the city centre and near a forest. The outdoor pool is great.
Stayed in December 2023
Reviewed: 14 December 2023
Galya
Bulgariathe hotel is cheaply equipped and the personal at reception is not very professional The equipment of the spa center is broken and drink water was missing glasses.
the mineral source water and the pool
Stayed in December 2023
Reviewed: 28 August 2023
Dennis
PolandNobody answers the phone, the one listed is to someone else and the one I found it Internet is not answered by anybody.
Good breakfast, clean rooms and working air-conditioning.
Stayed in August 2023
Reviewed: 26 August 2023
Snezhana
North MacedoniaVery small pool, usually full with gueast and children who do not use the children part of the pool, on hot days the temperature of the water should be less high, noice of very mughty aircondishening of the restaurant and the motors that clean and refresh the water in the pool, wedding party until 3 in the morning. Beds have water protection sheets above the matraces that makes you hot and wet during the night. Like in nursery homes..cleaning ladies decide if they would give you sth. If you need it, like towells, new dry bathrobes etc, seems they should, along with some of the receptionists be trained better.
The breakfast was all the same every day, but ok. Miss seeds, nuts, fried vegetables and tea bags, butter and honey (not substitudes).
Stayed in August 2023
Reviewed: 12 August 2023
Viktor
United StatesSPA have only one swimming pool and it's very small. They don't provide towels at the spa. They have very good system for ordering coffee drinks and cocktails at the pool/ online via your phone but the staff never brought the drinks I ordered so in this case it's pointless. Restaurant and bar service need definitely improvement. The should install vending machine in the lobby so guests could purchase bottle of water or snack or something else 24/7. No mini at the room either.
Breakfast was good. Room was clean. Receptionist did great work very polite and professional and helpful.Front desk and housekeeping doing great job.
Stayed in August 2023
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