Reviews of Roots Hotel and Wine Bar 3 stars
ulitsa "Macgahan" 1, Plovdiv Center, 4000 Plovdiv, Bulgaria
#29 of 90 hotels in Plovdiv
Guests' ChoiceReview score
Based on 42 hotel reviews
9.1Score breakdown
-
Cleanliness
9.3
-
Comfort
9.1
-
Location
9.5
-
Facilities
8.9
-
Staff
9.7
-
Value for money
9.2
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 28 November 2023
Christos
Greece2 reviews10“Awesome host!”- • Leisure trip
- • Family with young children
- • Triple Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
It is a clean hotel in an ideal spot next to the old town so you can see the sights on foot. Excellent,kind and very helful host!
Stayed in November 2023
-
Reviewed: 30 September 2023
Richard
United Kingdom24 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 4 nights
- • Submitted via mobile
The owner mitko met me at the bus station at 21.00 hrs which was very good,there is nothing he doesn't know about plovdiv or indeed bulgaria. The hotel is on the edge of the old town.he also took me back to the bus station when I left,much cheaper than a taxi would have been.would not hesitate to stop here again.
Stayed in September 2023
-
Reviewed: 26 September 2023
Tim
Bulgaria1 review10“Excellent stay- so much to see!”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Breakfast was excellent. Location was excellent. The host was , by far, the most accommodating host I have ever had!
Stayed in September 2023
-
Reviewed: 12 September 2023
Chih-ku
Taiwan10 reviews1 helpful vote9.0Superb- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Very friendly ,helpful and kind boss!
Stayed in September 2023
-
Reviewed: 2 September 2023
Linda
United Kingdom52 reviews4 helpful votes9.0“Great stay with super host and excellent aircon!”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
The location is perfect on the edge of the Old Town so you can walk to all the places of interest. The host was there to greet us and help to park the car. The room was spacious with great aircon, which was essential as temperature was in the high 30s. Also the fly screens meant you can get fresh air without being bitten! We only stayed one night but would definitely return on our next visit to Plovdiv. The host recommended places to eat and the one we chose was excellent and not a tourist place.
Stayed in August 2023
-
Reviewed: 16 August 2023
Ariecl
Israel18 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
Lack of curtains in the bath
Hospitality Location Service
Stayed in August 2023
-
Reviewed: 9 June 2023
Cristian
Romania68 reviews15 helpful votes9.0“City beak 3 days trip”- • Leisure trip
- • Group
- • Triple Room with Private Bathroom
- • Stayed 2 nights
Maybe more choices for breakfast?
The host was very friendly and helpful. Host likes to prepare healthy food himself. He is also a wine "connaisseur"/somelier.
Stayed in June 2023
-
Reviewed: 17 November 2022
Antoan
United Kingdom3 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
great and I do recommend. staff is very friendly and helpful!
Stayed in September 2022
-
Reviewed: 6 November 2022
Ronan
Ireland2 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
Great host, full of info and really helpful in planning onward itinerary.
Stayed in October 2022
-
Reviewed: 17 October 2022
Yan
Israel65 reviews31 helpful votes10“The thought really does count”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
* There is no refrigerator/minibar or kettle in the room.
This is a small family hotel that feels more like someone hosting you in their home. As in any home, there is a host. The host of this property really made our stay, and we can't emphasize the importance of this enough. Even before we came, we asked a few questions, and he took them very seriously and incorporated our personal concerns into our stay, in ways that no other hotel did. Moreover, he was able to give us a lot of practical information about Plovdiv, Bulgaria as a whole, and even Serbia. He also makes breakfast personally, so it's possible to ask for something specific. TL;DR: It's extremely rare to see a hotelier who cares this much about their guests and their needs and wants. This alone gives the place a 10. Also: * Impeccable cleanliness * Good location right next to the old town * Several parking spots available
Stayed in October 2022
-
Reviewed: 16 October 2022
Peter
Slovenia22 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Good location, host Mitko was really helpful with tips for restaurants in Plovdiv and also for tips around Bulgaria. We recommended
Stayed in October 2022
-
Reviewed: 10 October 2022
Michael
Ireland10 reviews1 helpful vote10“Great location in a lovely city.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Host's emphasis on customer relations. Excellent advice on restaurant options. A very positive experience.
Excellent location as within easy walking distance to all city sightseeing venues.
Stayed in October 2022
-
Reviewed: 4 October 2022
Tina
Slovenia59 reviews4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
Great host. We arrived with a motorbike, he arranged a safe parking , a welcome drink, explained where there are good restaurants, sights... I recommend this accommodation, we will come back..
Stayed in September 2022
-
Reviewed: 25 September 2022
Karen
Bulgaria12 reviews10Exceptional- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Wonderful place, great location and very clean! The owner was extremely kind and welcoming. Would definitely recommend the hotel!
Stayed in September 2022
-
Reviewed: 10 September 2022
Karen
United Kingdom25 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I have no complaints at all
Great location, lovely room, very clean and comfortable. Wonderful host who went out of his way to help us with anything we needed, great breakfast too, had a fabulous time!
Stayed in September 2022
-
Reviewed: 8 September 2022
Malcolm
Bulgaria15 reviews8.0Very good- • Leisure trip
- • People with friends
- • Triple Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
Unfortunately we left at 1.30am because we had to drive to Sofia for an early flight this resulted in us needing an early night for the journey unfortunately for us other guests were arriving whilst we were trying to rest which was difficult due to the noise. This was nobody's fault but I feel is worth a mention in case others should find themselves in a similar situation.
Mitko the host was an absolute treasure and went over and above to ensure everything was as perfect as could be.
Stayed in September 2022
-
Reviewed: 4 September 2022
Klara
Romania24 reviews1 helpful vote9.0“ait was excellent.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
There eas some unpleasant smell in the reception and bar area.
Everything was extremely clean and mantained. It’s a central place and also quiet. The staff was very friendly and helpful.
Stayed in September 2022
-
Reviewed: 4 August 2022
Elena
Ireland1 review10“Great place with a brilliant host!”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 3 nights
too short a visit ;) a lot more to be seen in the town.
Centrally situated within walking distance from the city centre and the Trap :) Spacious clean rooms with comfy beds and pillows - best night's sleep I've had for a long time. The host is in a league of his own - a certified sommelier who knows all the best gourmet spots in town and can offer tips for any taste and occasion. He made us feel most welcome and at home - will definitely visit again!
Stayed in June 2022
-
Reviewed: 23 July 2022
Sofiia
Ukraine2 reviews8.0“Great place, great host! We are really enjoyed the stay, big thanks for the host. It was a great pleasure to spend coupl”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location of the place is great, also it has a perfect safe parking spot for the motorcycle. Breakfast was delicious and the host is one of the best we ever met.
Stayed in July 2022
-
Reviewed: 20 July 2022
Nikos
Greece35 reviews8.0“Nice and cosy small hotel in the old town.”- • Leisure trip
- • Group
- • Deluxe Double or Twin Room
- • Stayed 1 night
Breakfast needs to be improved (e.g. add some eggs).
The owner was very polite and helpful with everything that we asked. Rooms were comfortable and clean. Location in the old city was great!
Stayed in July 2022
-
Reviewed: 13 July 2022
Thunderboccia
Italy107 reviews6 helpful votes9.0“Really recommended, especially if you are a biker.”- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 1 night
Mitko, the owner. He's really friendly and helpful. He'll do anything to make you feel comfotable. The possibility to park my motorbike in a closed courtyard. The position, right in the old town.
Stayed in July 2022
-
Reviewed: 12 July 2022
Mihai
Romania76 reviews12 helpful votes10“Perfect place for a two day tour in Plovdiv.”- • Leisure trip
- • Group
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Especially the owner, Mitko and everything else, location, facilities, cleanliness.
Stayed in July 2022
-
Reviewed: 10 July 2022
Hristo
Bulgaria8 reviews10“Great location and friendly staff”- • Leisure trip
- • Solo traveller
- • Single Room with Private Bathroom
- • Stayed 2 nights
It's a cosy little hotel located right in the historical part of Plovdiv, very near the Roman stadium. The owner personally handles all the guests and ensures the comfort of their stay. Very easygoing and providing all kinds of helpful information. Pro tips: First, there is a small backyard where one can store their motorbike. Second, the owner is a certified sommelier, so if you like wine, please talk to him - you won't be disappointed.
Stayed in July 2022
-
Reviewed: 2 July 2022
Alexander
Netherlands2 reviews10“Great host, central location, good value for money”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Excellent value for money; free parking available next to hotel, very good location - right in the historical Old Town, all the attractions are within short walking distance; the owner, Mitko, is very friendly and welcoming, he gave us great tips on most efficient routes and trendy places to visit. Delicious breakfast, freshly home made by Mitko, including excellent coffee.
Stayed in July 2022
Showing 1 – 25
