Nothing.

This hotel is better than the Hilton in Sofia! The rooms were absolutely perfect & so was the balcony & furniture there. I would not change a thing about the room except to put an additional electric plug next to both sides of the bed.

Stayed in February 2024

N/A

Outstanding! Very clean, quiet and cosy rooms. The pool with mineral water was very clean. SPA centre has plenty of facilities -steam rooms, infrared room, sauna, ice room and pool, relax zone and more.

Stayed in October 2023

We had trouble with the car parking

The spa is very well maintained

Stayed in June 2023

The piccolo was the most impudent person I have ever dealt with. I was only with a backpack with fragile things inside. Rejected his service, but the man started pulling my backpack with force, telling me that we are being observed and he can lose his job. He was calling me sweetheart (if it matters I am a male) all the time. He messed up the luggage later when he was about to bring it to our room. Twice! This was the only negative thing during my stay. All the rest was great.

Stayed in April 2023

When two people order a meal and they are not served together - a few minutes is ok but 15 minutes not acceptable (lunchtime). Compared to other nearby hotels reception is not friendly or welcoming which is important on arrival after a journey.

Room was spacious and nice. Food for all meals was good. Spa facilities very good and Balinese massages excellent.

Stayed in March 2023

Nothing

Everything was excellent

Stayed in January 2023

the water in the pool was noticeably colder on Sunday night. In the restaurant also it seems that the hotel is trying to cut costs in off-peak times - not all of the items of breakfast are served, salad ingredients are scarcely added (3 tiny slices avocado), which is a shame at these prices.

Great spa complex

Stayed in November 2022

Breakfast Coffee machine in the restaurant, makes not good coffee... Everything else is Top.

Everything

Stayed in October 2022

I didn't like the standard double rooms, they were a little outdated and the beds was to small and rather uncomfortable. The deluxe rooms tho was nice and modern and the beds was way more comfy. The worst thing was the breakfast. It was really poor and the food wasn't so good. Fried eggs and scrambled eggs mixed together and some cheep sausages and cold bacon. They need to work on this and have same pancakes and waffles for examples.

I liked the location, all the greenery around the hotel make you feel the nature it is really calm and refreshing. The spa was good and clean as well. I liked the restaurant and the food on the a la cart menu. The bellboy was really friendly and nice old guy don't forget to tip him :)

Stayed in September 2022

beautiful location and very good breakfast. The SPA procedures are simply great

Stayed in August 2022

Excellent amenities, exceptional staff, water is awesome, nature is unbelievable Will definitely go back

Stayed in August 2022

Unfriendly attitude of lunchtime waitress prompted us to leave and go to another nearby hotel for lunch

Room was very nice and super comfortable bed, very enjoyable evening meal, spa treatments very good

Stayed in July 2022

breakfast was not as expected from a 4-star hotel. The swimming pool is very nice, however the hot tube was not working well due to poor maintenance, I assume.

very beautiful location, if you need to stay at a place for a complete relax, this is the right place.

Stayed in July 2022

The personnel at both of the bars (near the restaurant and at the SPA area) was a little lazy and not particularly interested in serving the guests.

The SPA facilities in this hotel are excellent, the pool is big enough, there is Finish sauna, Infra-red sauna, hamam, steaming bath, mint bath, jacuzzi and also wonderful outside resting space. It is very clean and not super busy even on a weekend. The hotel is situated in a very lush area, surrounded by trees and flowers. The room was spacious and quiet.

Stayed in June 2022

Very clean! Friendly stuff! Delicious food! Very good value for the money!

Stayed in June 2022

Nobody can prepare caffe on early morning till 8 am after this time all good.

Stayed in May 2022

everything was perfect!

Stayed in March 2022

It doesnt have outdoor pool in the winter

Everything! The spa, the food, the accommodation.

Stayed in March 2022

I can’t think of any

the perfect spa center, exceptional massage and delicious food.

Stayed in February 2022

wonderful spa and especially massage

Stayed in January 2022

This spa experience was everything we needed it to be! From the moment we checked in, we got into the dressing gowns provided and enjoyed all the delights of the spa centre, from the 32 degree swimming pool to all the sauna and steam rooms via the tepidarium, laconium and even the chilly ice bath which was wonderfully refreshing. The dinner was wonderful, the service discreet but friendly and the setting couldn't have been better. The room was big and the bed was so comfortable it was like sleeping on a cloud. We enjoyed a long lazy breakfast, feasting on all the various options at the buffet. Overall we managed to relax very well during our stay.

Stayed in August 2021

The staff, the food, the amenities

Stayed in August 2021

The staff was amazing! The food was soooo good. We were so nicely surprised by how friendly and polite the guys at the restaurant and the porter were. It felt like home. Definitely recommend!

Stayed in July 2021

Very nice Spa hotel with great staff 👌.

The room is spacious and with need it facilities. Quite surroundings. Staff is very kind and helpful with any request. Food in the restaurant is fresh, local and tasty. The Spa and swimming facilities are very good. Here and there renovation around swimmingpool can be done.

Stayed in July 2021