Nothing.

If you are looking for a parties you won't find them here. This is a family place, excellent for children. We've booked double room, but we got an apartment, without additional costs. The view from the balcony wasn't something, and for me this is not important. Important is that the apartment was clean and nice. Not perfect, but for that price excellent. Clean towels and bath robes each day. Staff is OK, nice and pleasant. Manager lady was present all the time, willing to help, always monitoring what is going on. Every reasonable request was accepted. Food was nice, almost same breakfast each morning, but enough of different options so you can combine your breakfast. Lunch and diner, with lots of different meals, so you can also combine. We didn't have a same meal for the three days of staying there. Pools were warm and clean, even the one outside. Aqua park wasn't working, but its normal for the period of year. Good and secured parking.

Stayed in May 2024

Very friendly staff, tasty food, good spa facilities.

Stayed in May 2024

It was a little bit of a traveling in time, back to the old times... We personally liked it, the hotel is charming, the food is hearty, traditional and local. The staff was nice and the pools were good.

Stayed in April 2024

Nothing worth mentioning really.

I'm returning for the second time, and this says enough about my opinion of the hotel. You get plenty for what you pay, and the SPA facilities are very good. When you combine this with the comfortable stay and the clean air from the mountain, you get everything that you could want from a place like this.

Stayed in February 2024

Very polite staff. Excellent spa and pools. Good food.

Stayed in December 2023

I've been going to this hotel for over 10 years, they just can't fault it.

Stayed in November 2023

For things like spa procedures and drinks charged to the room, we were never provided with a written copy or a receipt of each charge for reference.

Excellent and varied selection of food and very good spa facilities. The massages were amazing.

Stayed in November 2023

Noisy waste pipes

Clean , spacious, and quiet rooms . Very handy small balcony . Renovated showers Excellent spa and pool facilities. All kept clean. Abundant and delicious food variety Helpful and respectful staff . Hot salty External pool and sunbeds Unbeatable value for money

Stayed in October 2023

-Music at diner on Friday/Saturday. Too much , too loud -no possibility to make coffee/tea in room

-This is a true, hidden jam. - excellent value for money -very friendly, genuinely-helpful and competent staff - Pools are great and not too crowded.

Stayed in October 2023

Nothing

Spa

Stayed in October 2023

The spa, the food is very good and the price for the room is very worthy.

Stayed in September 2023

Saunas were not on at all times.

Nice facilities and variety of warm pools and saunas. Great room with a nice balcony with mountain view. Plenty of time for breakfast, etc., since they were available for around 3 hours. Very friendly staff all around.

Stayed in September 2023

Some appliances are old and in need of renovation, and that goes for the entire hotel. However, this is not a deal breaker, and overall the property is looked after.

Good SPA, comfortable apartment and very good food. The location is on a hill, and if you’re lucky there is a view over the entire town. The pools are mineral and are well maintained.

Stayed in July 2023

The Spa

Stayed in June 2023

I didn't like that our bed was a combination of two single beds and that the first day we had to wait more for hot water in the bathroom.

I liked the food and the views. The Spa center was very good with a lot of interesting options to choose from. Four different pools, various types of saunas, and plenty of massage therapies. Everyone is very friendly and welcoming. Three days are perfect to get your sleep and relax the most.🙌🏼

Stayed in May 2023

All good.

Good value for money, we had full board and the buffet meals were varied and good. Good spa. Surprisingly popular for the time of year but it was not a problem.

Stayed in January 2023

Meals very poor Room very old

Staff very freindly Indoor swimming pool

Stayed in December 2022

The entire hotel needs a bit of a renovation, it feels like you are back in the 70s but not necessary in a bad way. However is not for very pretentious guests.

Very warm inside the hotel and also in the room, food is actually pretty good for a 3 stars hotel. The hot spring mineral pools are great, probabily the best in thea area regarding the size and quality of water. We felt very confortable and we will visit again for sure.

Stayed in December 2022

Would have liked disposal slippers for the Spa and more toiletries in the room. Maybe Tea and Coffee making facilities.

Fantastic Spa hotel, we got an upgraded room from Bookings.com which was fantastic. Nice room and view. The full board food buffet was very tasty with lots of choices. The Spa is one of the best I have ever visited and the hot mineral pools are perfect. Staff friendly and professional. Would definitely return in the future.

Stayed in December 2022

This hotel deserves 5* for the professionalism and the value for money it offers. The stay had exceeded all our expectations and we could not be more grateful. I am on a specific dietary regime - the hotel would ASK ME what to prepare for me every day! I am beyond words! All I can say is THANK YOU

Stayed in October 2022

Everything was excellent from start to finish- facilities, pools, restaurant.

Stayed in September 2022

Cold food

Stayed in September 2022

Water park visitors could access easily the hotel premises Would be good if the rooms were cleaned during our stay -3 nights and towels replaced

Overall pretty good value for money. The hotel manager -Darina Shatova is a real asset to the hotel. Staff were all great

Stayed in July 2022

The food is not great, no diversity, breakfast was really poor - no pancakes, no sandwiches, no scramble eggs, no bacon. More of your aunt cooking - tasty but boring. The so called aquapark is so so, but for the spaces they have it is ok. The outdoor pool is really small, even if you count the aquapark pools(which you should pay for going it's not included in the price for the room)

The beds are comfortable. The room is clean and large. The pools inside(with a glass cover) are warm, the hot one 70C is just wonderful. The outdoor is sea salt pool which is great. The Spa section is clean, not crowded which is not that common. The water everywhere is mineral and it feels really nice. The staff is friendly and welcoming.

Stayed in June 2022