It is definitely not a 4 stars hotel. The building is old and need a serious renovation. The shower holder at the wall was shaking, the bin's lid wad dents, the building's air condition was not working (the room's air condition was OK), the furniture is cheap.

Breakfast - nice variety of food, but nothing extraordinary. Scrambled eggs, sausages, cheese, some traditional Bulgarian food The personnel - very friendly and polite The room was clean The spa is great, despite the fact that the pools are small The food in the restaurant was delicious!

Stayed in February 2024

The pool area is too small for the hotel capacity. Lunch and dinner are not included, and the regular food menu is not suitable for kids.

Very clean spa centre. Big rooms and good location, closer to an eco path.

Stayed in November 2023

The outdoor swimming pool was closed during our stay, for which we were not informed beforehand. The bucket with cold water in the spa was not working. Breakfast could be better.

The hotel has nice spa facilities, the studio room is spacious and clean. There is a great view to the mountain, and the area is very nice for a walk.

Stayed in October 2023

It was a bit out of the way.

Friendly service. Very clean. The suite was a great value. My balcony was awesome!

Stayed in October 2023

Restaurant menu should be improved

Stayed in July 2023

The hotel could use some renovation, the restaurant is kind of pricey for the quality of the food and the slow service. It’s a bit far from the city center, but there are enough restaurants and shops nearby, but maybe no ATM.

The spa and pool area are very nice. Staff is friendly and accommodating. It’s in a peaceful area near the Kleptuza park, near the southern train station.

Stayed in August 2023

The beds in the room weren't comfortable at all neither the pillows.

The spa center was worth it. Both of the pools were amazing. The restaurant was nice and the staff was friendly.

Stayed in July 2023

Lack of enough electrical plugs in the room. With 4 electronic cigarettes and two phones we had only one plug in the room, there was a second, but it was inaccessible behind the bed frame. The spa was a bit mainstream

The hotel interior was nice and very clean. Multiple facilities and welcoming staff

Stayed in November 2022

None.

Friendly reception staff. Nice spa. Good value for money.

Stayed in September 2022

The SPA center is relatively small and jacuzzi and the pools were very crowded. The outside pool wasn't clean enough. There was a very loud company. People jumping, shouting and splashing all the time, with no restrictions from the hotel staff.

Good food at the restaurant. Great location near the lake and the rail station. Nice view from the balcony. Spacious studio, no matter it's a little bit old fashioned style.

Stayed in September 2022

Pools small and not very clean

I like spa massage tratment Will recomend highly spa centre in this hotel

Stayed in March 2022

Very nice hotel. Friendly staff, good breakfast and SPA. This is a great place for families.

Stayed in May 2021

Very friendly staff. Really clean and warm room.Spa centre is fantastic. Strongly recommend :)

Stayed in March 2024

There are two things we didn't like. The first is that there is no big pool to swim (there is an outdoor pool but it doesn't work during the whole year). The second thing we didn't like is that the parking area is too small.

My family and I, we were in an apartment. It had two bedrooms and a living room. The rooms were big enough for all of us. It was nice and clean. The SPA center is not very big but new and very clean. The restaurant is nice and the food is delicious. We will visit the hotel again for sure.

Stayed in March 2024

all was god except having no children towels for the spa

the location was 10mins by car to the city enter, the beds were very comfortable and as we were with a kid, they even prepared a sofa bed for him.

Stayed in February 2024

Spa too small and need some work as two of our party cut their fett on sharp ojects in the pool,room not the cleanest

breakfast is fine everythink you need not to be hungry

Stayed in December 2023

The room was decent. Bad mattress. There was an unpleasant sewage smell in the pool areas.

Stayed in November 2023

The spa zone was worn, badly maintained and dirty. Drain smell in the hot tubs

Location and staff

Stayed in September 2023

The property exceeded my expectations. Everything was great so we are sure that we will visit this hotel again.

Stayed in August 2023

Breakfast was poor (limited quantity and variety). Restaurant personnel was not available most of the times. Reception is not working 24/7. If the hotel was full and all people were at the spa, there wouldn’t be place for everyone for sure.

The staff was nice. The spa was quiet. The massage was okay.

Stayed in May 2023

The beds were uncomfortable for both of us, could not sleep well

Spa was very good, kind people

Stayed in April 2023

Using keys to unlock the door in the room is kind of old.Having kettle,coffee cups is a must in the rooms.Asking for it at the reception desk for it is not comfortable.The hotel is nice,but to stay in it and not walking around the city.Smoking in the restaurant is very bad experience as I can't even breath.The rest is fine and the staff is extremely friendly.

The spa is great.

Stayed in April 2023

Spa facilities are great!

Stayed in March 2023

Almost everything

Located in a perfect place

Stayed in September 2022