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Reviews of Sunny duplex with spectacular view in Terra Complex

k.k. Pirin, ulitsa „Kulinoto“ 5, 2760 Razlog, 2760 Razlog, Bulgaria

#16 of 75 hotels in Razlog

Guests' Choice

Review score

Based on 37 hotel reviews

9.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    9.1

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 8 May 2024

    9.0
    Superb
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The view is amazing.

    Stayed in May 2024

  • Reviewed: 14 November 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    E erything was great.Great conditions,view on mountains.Big flat TV,well equip kitchen.

    Stayed in November 2022

  • Reviewed: 18 March 2022

    10
    Great apartment with amazing mountain view
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 7 nights

    The elevator was out of order during our stay. But we understand that it is a temporary problem and such things happen.

    The apartment exceeded our expectations and offers great value for money. The rooms are spacious, cozy, clean and with pleasant design. There is a spectacular view of the Pirin mountains. We visited the apartment in the winter so we were worried that we might have problems with the heating but the two heaters available were more than enough to heat the whole place. There is a well equipped kitchen with all you might need for cooking but there are also good restaurants nearby. The place is perfect for a family with one child because there is an additional single bed available. It is also perfect for a business trip because the Wi-Fi connection is really good. Actually, it is the first place we have visited in a long time where two people can have separate video conference calls without any connection disruptions. And last but not the least, we appreciate responsiveness of the owners who addressed quickly all our questions.

    Stayed in March 2022

  • Reviewed: 5 January 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 1 night
    • Submitted via mobile

    Everything. The view is amazing, the staff was very polite, it was very clean and comfortable.

    Stayed in January 2022

  • Reviewed: 21 January 2024

    6.0
    Ok
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The kitchen, particularly the area around the hot plate, was not clean. Additionally, it seems like the bathroom requires a more thorough cleaning. There was a slight leak from the water heater, and the sink appeared to be clogged when used for over a minute. The covers in the bedroom were too short, and the curtains in the bedroom were immovable. We felt not so comfortable there. We also found a hairball, which may have been left by the previous guests.

    The kitchen was well-staffed with everything you would need. The view was just awesome. The area on the second floor with the couch and the TV was very comfortable and you can also enjoy the view from there. The apartment was big enough.

    Stayed in January 2024

  • Reviewed: 26 July 2023

    4.0
    Did not meet our expectations
    • With a pet
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 7 nights

    The main source of frustration was miscommunication between the owner and the reception. The check-in wasn't smooth. A receptionist couldn't find my reservation. We contacted the host and he helped figure it out, but the room wasn't ready (10 min before check-in at 15h). The room was cleaned in ~40 min which wouldn't be a problem if we didn't travel in +35 and had to wait. The cleaning was 2/5. There was a dirty towel left in the bathroom from the previous guests. Btw, the bathroom doesn't have ANY hangers for towels. The floor was cleaned with crumbs pushed to the corners. Bathroom floor had hairs on it. Dust in some places, dirty microwave, no soap left (we asked for it later). There was a whole saga with the towels. We couldn't find any large bath towels, so I asked the host if the reception could help us, he said - of course. One reception guy didn't understand our problem and again brought us small towels. On the next day I asked another receptionist to provide bath towels to which he said he is not sure whether he can, cuz we're staying in a separate apartment. I told him that the owner said it's possible, his reply was - the owner could've said anything. There is clearly a lack of understanding with the complex. Overall, the apartment looks better on the pictures than in reality. It's "tired", in dire need of deep cleaning and minor repairs. The mattress was sagging on one side --> back pain. An AC would be lovely, or at least mosquito nets. To sleep well in hot weather, you need to open the windows but then all bugs are entering. On our first night, there was a wedding at a nearby restaurant with very loud music until 5 a.m.! It wasn't the owner's fault but with all other issues, I considered leaving. On the check-out day, we had another present - the cleaning ladies entered the apartment at 8:50 a.m. without even knocking! We were half-dressed and having coffee.

    Good things about the apartment - its size, view and swimming facilities.

    Stayed in July 2023

  • Reviewed: 15 January 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 1 night
    • Submitted via mobile

    it wasn’t warm enough. it took a long time to warm the place

    Stayed in December 2021

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 8 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 6 February 2024

    10
    Exceptional
    • With a pet
    • Leisure trip
    • Solo traveller
    • Duplex Apartment
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 12 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 7 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 23 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 16 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 10 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 25 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 9 May 2023

    9.0
    Superb
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 21 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 21 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 2 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 30 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 20 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: 14 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 22 November 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2022

Showing 1 – 25

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