The fact the outdoor part was closed. I loved the outdoor mineral pools and the big wine barrel sauna that was on the outside spa part.

The facilities were nice and staff was friendly.

Stayed in February 2023

Too many people with kids where kids aren’t supposed to be

The jacuzzi in the room, the food was also great

Stayed in February 2023

only thing i didnt like was , when i want extend my stay , ther is never available room and also outside pool isnt opened lately other than that al good !

the spa facilities are awsome at starosel resort , eveything equipped in spacious area whic is quite efficient and comfy and reminding ancient times with its design... etc anyway i visit starosel quite few times in a year as possible as i could .

Stayed in February 2023

The prices have gone up a bit since last time we stayed there.

Staff is excellent in all areas! The pool was lovely. The dinner choices are varied and good. The wine tour is informative and personal.

Stayed in January 2023

1. I did not like the fact that it is a spa complex but I have to dry up my wet towels and bathrobes in my room after spa activities instead of leaving them and receive new from the hotel. 2. Also if I throw out a wet towel I have to buy a new one. 3. Another thing is that you should leave an information sheet of the whole complex in every room because a visitor does not know what are the activities in the complex or what are the hours of breakfast and dinner. 4. Another thing is that there were not enough hangers in the bathroom for all the towels and personal stuff.

Like the food, the spa and the wine trip.

Stayed in January 2023

SPA, especially the pools, could be quite busy at the rush hours.

It was our first stay at Trakiya Residence Starosel we were left pleasantly surprised. What I liked the most was the spacious and clean room with a nice terrace, overlooking the hills. The idea of an HB-stay was also a good one, providing a variety of meals for breakfast and dinner. The SPA is also well-organized, facilities are well-maintained, and the available wine procedures are a must. If you like classical or sports massage, make sure you book an appointment with Iliya – an experienced chiropractor I can recommend. Overall, the place is fantastic for a family stay with kids, as we saw lots of parents with babies and bigger children. If you are a new couple looking for a private experience, you'd probably book something in the older part of the complex, avoiding the Residence, as it could be more crowded for you.

Stayed in January 2023

Bath syphone needed cleaning

Nice and spacious room. SPA facilities were very good

Stayed in October 2022

Not of my knowledge.

I liked that the facilities were extremely well maintained. The staff were delightful and the spa procedures were a pleasent surprise for all senses.

Stayed in October 2022

Excellent breakfast, spa facilities, and great kitchen at the dining facility. Fantastic landscape of the surroundings and heartwarming 360 degrees views.

Stayed in September 2022

they don’t serve water at dinner. you need to purchase it.

stunning gardens. friendly and helpful staff. beautiful room with a view and hot tub.

Stayed in September 2022

Very nice. Good food. Location is very interesting and fresh.

Stayed in September 2022

NONE

EVERYTHING! THE MINERAL POOLS. THE SPA WAS SO REASONABLY PRICED. THE FOOD WAS ALL LOCALLY GROWN. THE VIEW WAS SPEECHLESS.

Stayed in September 2022

The battery in the door lock died so it took three times to went to the reception to fix this problem. Also there was no free drinks on the dinners

The food in the restaurant was delicious. Breakfasts and dinners were very various. Also I liked to visit a spa: the sauna and pool had nice temperature. Spa zone is very spacious. View from the window was amazing.

Stayed in August 2022

The food was amazing, the SPA was exceptional, nice staff, clean rooms

Stayed in August 2022

The people who work at the front desk (reception) could be friendlier.They only told us where the room is and didn’t explain anything about the resort .

Food was great, fresh and delicious.

Stayed in August 2022

Nothing that we disliked in our stay.

The staff were very friendly, polite and nice. Everywhere was clean and well maintained. The room was cleaned daily and toiletries restocked. The food was a buffet and there was always plenty of everything, with a variety of things to choose from. SPA area was also perfect - out/inside pools, sauna, hot tub, etc, also clean and well maintained. There was a playground for the kids as well - which is a great place to leave your kid/s to play and someone to look after while having a bit of "me time". Everywhere was beautifully green, with lots of trees and flowers ... Cats, birds and peacocks wandering around freely which gives you a feeling of being close to nature. You could also see deers from one of the terraces. There are 3 different restaurants to choose from for lunch or if you do not have food included and each offers different dishes. I definitely recommend signing up for the wine and/or rakiya tasting tour, it is an amazing experience and we had a lot of fun and learned a lot from the tour guide. I would also recommend visiting the Tracian Cult Centre - less than 5 minutes drive up the hill. It was all a great experience.

Stayed in August 2022

The spa in Thracian residence is great. Really liked the room as well, amazing view.

Stayed in August 2022

One gets one towel for the spa for the entire duration of their stay. They can be changed upon request though. The lifeguard can pay pay better attention to what is going on in the pool.

Excellent facilities and location, relaxing spa and delious food

Stayed in August 2022

Not all staff was friendly - e.g. the spa staff was somewhat rude; not all staff in the restaurant was friendly either. I didn't like that there was not enough entertainment for the kids - e.g. an animator, a small party once a week, or something like that (the playroom was only for very little kids and the arcade is fun only for that long). Additionally, a small convenience store on site would be great. There was no access to snacks or even water during the off meal times. Water should be available at no cost throughout the day and for dinner as well!

The location is amazing, the food was great as well. The rooms were modern and clean; amazing views!

Stayed in August 2022

no option to choose full board or all inclusive

family and friends

Stayed in August 2022

There was nowhere to buy a big bottle of water. You could only get an expensive medium sized one at the restaraunt. So better buy a few beforehand and bring with.

The Spa is big enough that even though the residence was full, it still didn't feel overcrowded. The food was pretty tasty. The red wine was good as well.

Stayed in August 2022

The balcony couldn't be used as there were birds nesting there and lots of bird droppings on the floor. Guests in the restaurant were behaving like little children - coughing and sneezing everywhere without due consideration to other guests. Both my wife and daughter got COVID 4 days later.

Very spacious room, easy access to the pools, friendly and helpful staff. Large variety of food for breakfast & dinner.

Stayed in August 2022

Had a great time, can’t find a single fault.

Excellent complex with amazing Spa facilities. The indoor pools with warm mineral water were really clean. Happy with the massages. Spacious rooms, perfect location for a nice getaway. The buffet breakfast and dinner were absolutely delicious. The winery and wine tasting were a great experience. Free parking on site. Would definitely recommend!

Stayed in July 2022

:)

Stayed in July 2022

We probably would not pay the premium for the spa 'red zone' again; which gave access to exclusive sun beds, salt pool & cave, a cold room (Snow room) - which was broken, and few other extra treats, all for 20 leva per day. The standard facilities are so good, the extra cost; for us at least, was not necessary.

Just less than a hours drive from Plovdiv, Starosel is an absolute touch of luxury, set amidst the Bulgarian countryside. The resort is large & built in the traditional style, with some really creative interior design features. Our room was large, clean and tidy, with a large balcony offering some lovely views over the vineyards to the south and mountains to the north. Food was excellent, with lots of choice at breakfast and dinner, with traditional Bulgarian options on offer alongside the standard choices. The spa facilities were busy, but the sheer number & variety of experiences on offer meant that it never felt as busy as it looked. Staff were all polite & professional, and we would recommend the wine tour; it's really informative and you finish the tour tasting wine in an underground storage cavern, quite the experience. Keep an eye out for the wildlife. The grounds are wandered by 20 peacocks; who are completely at home amongst the guests, and are more than happy to pose for photographs. There are also deer in the grounds, and swarms of swallows fill the sky in the morning and dusk periods.

Stayed in July 2022