Wifi is Ok Ok, you dont have signal in Pool area. There is no electric kettle in the room for quick tea/coffee. But you complimentary have herbal tea in the spa center.

Both Spa and breakfast is perfect. Spa is clean and spacious. For breakfast you have enough variety and service is also good. I would love to visit this place again if I decide to go to Borovets in future.

Stayed in April 2024

Limited options for external activities.

The SPA and the Finnish cabanas

Stayed in April 2024

Nothing

We had the best time in the hotel. We stayed in a finish chalet and it was magical. The breakfast was delicious. Spa and massage were very relaxing Would definitely recommend

Stayed in March 2024

Excellent location for accessing the piste, spa is mostly appreciated afterwards, well served breakfast.

Stayed in March 2024

rooms are small , you had to validate your ticket for the car park each time you left - do they really need barriers in the car park

spa

Stayed in March 2024

Lack of tea/coffee set in the room. But we asked for a kettle at the reception and received it the same day.

Excellent location. Good and professional staff. Great SPA facilities.

Stayed in March 2024

Sky school , reception personal

SPA

Stayed in March 2024

N/A

The great customer service, which is not typical for Bulgaria

Stayed in January 2024

There’s nothing I do not like. It’s super nice in the hotel. That’s why the last 12 years am visiting the same hotel!

The facilities, the spa, the thermal zone, the food and the service too!

Stayed in February 2024

breaksfast, restaurant service, challet

Stayed in February 2024

The staff in reception are not professional, they are a bit impolite and not patient. But the staff in restaurant, spa area and shuttle bus are very friendly and nice!

It’s pretty, food is amazing, comfortable and cozy.

Stayed in February 2024

There’s no easy way to get back to the hotel if the main gondola is closed (which happens on windy days). The breakfast could have been better, and a slightly wider variety of restaurant food might have added to the experience.

We stayed in one of the chalets with a private sauna, which looks exactly as per the hotel website - they are stunning. The hotel bar is cosy, the gym and spa is of a good standard for a hotel, and all the staff were helpful.

Stayed in January 2024

Breakfast was excellent, as well as the location right on the slopes and away from the crowds. Spa was very nice as well

Stayed in January 2024

Internet connection is disaster everywhere in the hotel.

All facilities are offering premium quality services.

Stayed in January 2024

Everything was perfecf

Stayed in January 2024

A bit old not many things at breakfast

Amazing location nice spa

Stayed in January 2024

maybe the rooms need a little renovation and replacing the carpet with a natural shower.

The location is perfect and the breakfast is varied. The team are smiling and professional in communication.

Stayed in January 2024

Great hotel! Friendly staff, very good SPA center.

Stayed in January 2024

Great service, nice location, excellent spa area

Stayed in December 2023

Nothing! Just nothing, everything was perfect!

We love everything about this place! Awesome location and incredible nature! Every member we've met from the staff was beyond polite and welcoming! Always with a smile on their faces, going above and beyond to fulfil every our wish! Our dog was warmly welcomed, too! He found many doggy friends amongst other guests and he really enjoyed the stay as well! The Finnish Cottage was exceptional, it was perfectly cleaned, had everything we needed, and we loved the built-in sauna! We are so grateful to have chosen to stay in Yastrebets and we are really looking forward to coming back again soon! THANK YOU!

Stayed in December 2023

Good hotel in the pine forest - best place for your short or ski vacation.

Nice relaxing SPA facilities, large pool, sauna and gym - all very clean and good arranged!

Stayed in November 2023

The water in the swimming pool was around 30'C but the room T in the swimming pool area was a little too cold for our preferences. Our two kids were freezing a little, and had to jump regularly to the SPA area to warm up a bit.

The SPA facilities were great, well-equipped and quite warm and cozy. The breakfast was also quite rich, offering everything you could possibly imagine. The ski track is right next door. All staff members were friendly, nice and welcoming.

Stayed in December 2023

Nothing to complain, but just a recommendation, based on my previous stays in the same hotel - I believe it would be good to update the menu of the restaurant and change it by adding new, seasonal menu (fruit, vegetables dishes based on the season).

As usual very professional hotel staff. Spa and the pool are very good. The Finnish villa is amazing - very well designed and furnished, very comfortable and lovely!

Stayed in October 2023

Perfect location on 1500 metres above sea level. Very clean. Water temperature in the pool arround 29 degrees Celsius. The hotel has its own mountain park in which hotel guests can enyoj walking arround

Stayed in October 2023