Hoping for brand new / better or thicker mattress.

Everything!

Stayed in May 2024

There were no outlets next to the bed.

I could enjoy seeing sea from the hotel. Inside was very clean, and all staff was kind. They also arranged my tour around the city.

Stayed in May 2024

NA

The pool area and bar; the gym facilities; the huge perverti; the extreme nice and professional staff; the unique design of the place; the elevators; the afternoon tea option; the breakfast area and organization; the excellent therapist at the massage; the quality of the food; the activities organization.

Stayed in March 2024

An amazing experience we felt like royality

Stayed in April 2024

We miscalculated or were terribly unaware of the complimentary drinks in the fridge, so my children had the missed chance to have them during our stay.😋😬

Access to the family-oriented facilities in one compound - bowling, gym and billiard pool as well as the nature walk along the beach shores. The buggy ride was a fun experience and efficient way for hotel guests to move around the hotel compounds.

Stayed in January 2024

Beforehand we realized that no alcohol was available.. .but still ...on a holiday trip it is a pity. Other then that..perfection.

This is not a hotel...it is an experience. For us a revisit after 20 years. Our compliments how well maintained the facilities are! The personel super kind. Thank you for the lovely time. You exceeded our expectations! The golf Course is magnificient! The fairways are spectacular.

Stayed in February 2024

All was good and no complaints for our stay.

Excellent customer service and a beautiful hotel. This is a resort which has lots of facilities such as the country club, cinema, golf course, restaurant / cafe and boutique shops. This property is huge and you can get free buggy rides to various locations at the resort. Food prices are very high (up to double or more) considering what the equivalent would be in restaurants / eateries outside the resort. If you do not mind the price and would prefer dining in luxury with amazing views then it’s the best place in Brunei to experience it. Location wise it was great for us because we needed to be close to the hospital which was the main reason for staying. However if your aim is more for sight seeing it is further away from the town centre and no shops are walking distance. The closest outdoor food courts are in Jerudong Park (theme park) and the price of foods here are a lot cheaper. There is also a restaurant and McDonalds at Jerudong Park if you are looking for a change. You will need to sort your own transport arrangements. The concierge can help book the taxi which is less than $15 Brunei dollars to Jerudong Park. Airport transport is $40. There is an app called dart which is an option for cheaper transport similar to Uber.

Stayed in February 2024

The F&B is a disappointment overall. Wherever you go or eat at anytime of the day, the food is 5/10…. The menu sells dreams and when food comes it is a joke. Buffett disappointing as well with lots of asian (chinese/ malay) options but far away to please a western. The Empire is still the best hotel of Bandar by far… the overall hospitality industry in Brunei that is far away from international standards in terms of F&B and service.

Pool is magnifique! Scenery fantastic! Pity that beach is not suitable for swimming. SPA is excellent! People has a great attitude to serve, very humble.

Stayed in January 2024

The quality & variety of both the Dinner buffet & Breakfast buffet were lacking and not on par for a 5 star hotel. After 2 days, I ate downtown.

Stayed in January 2024

The toilet did not have a hose, but it did have a bidet next to it.

The room was big and clean. The sights around the hotel were amazing. The kids enjoyed the 5 pools, playground on the beach and indoor playground. Kayaking was fun! The breakfast buffet was awesome with a wide variety of food.

Stayed in December 2023

It is not advised to swim in the sea

The property is fantastic. The staff is always friendly and helpfull

Stayed in December 2023

The hot & cold heater is not user friendly especially for young kids, it will caused burnt injury for them. It actually happened to my kid.

Very prompt house-keeping services, the staff are friendly and helpful.

Stayed in November 2023

Nothing

Serenity and its calmness also the service

Stayed in November 2023

-

Nice hotel

Stayed in October 2023

There is nothing that could be done better in my opinion. Thank you!

I have now stayed at the Empire three times. It is an amazing hotel. The staff are so friendly and courteous. The location is outstanding, right on the coast and in very spacious grounds. There is a fantastic gym and spac facility. And the swimming pools are amazing. The food is outstanding. Breakfast is a choice of everything! And the restaurant is great with loads of choice. I will absolutely be staying again!

Stayed in October 2023

nothing

The hotel has very nice facilities, everything you need is there! Huge pool, big and very clean rooms, very attentive staff and not only attentive, but very well trained! The finish is of high quality, the gardens are well maintained. The best was the huge bed and the duvets! Still dreaming about them! The pick up from the airport had a personal touch which was above our expectations. Will definitely come back again!

Stayed in October 2023

Very pricey (expensive). Could have options with complimentary breakfast included. Could have some cafes or shops in the seaview building.

I was mesmerised by the hotel interior design. Very grand and beautiful. The staff were polite. I like my room. It's facing the sea. I like the bathtub. The bed was cosy. Halal food. They have souvenir shops inside the hotel. We can kayak around the swimming pool. Free for first 30 minutes. That's good.

Stayed in September 2023

Amazing facilities. Very well priced. Fantastic food offerings and customer service.

Stayed in September 2023

Lack for restaurants choices

Amazing sports facilities with tennis & badminton courts, pool tables, ping pong, Basketball solo practice and HUGE gym facilities. I actually came for golf which was beautiful cos it's next to the sea

Stayed in September 2023

All the services are excellent

Stayed in August 2023

The pillows were uncomfortable but that was the only niggle.

Everything! A beautiful hotel with an amazing huge swimming pool. Clean and comfortable rooms with friendly staff.

Stayed in August 2023

The distance between the lobby and the room/building but buggy car is available.

1. Room upgraded for free! 2. Empire Brunei is definitely a hidden gem for those who loves luxury hotel with very little people. Quiet. 3. The staff were pleasant and accommodative.

Stayed in July 2023

Nothing

The hotel is amazing. There is so much space. The location is ideal. The rooms are so luxurious. The facilities are excellent and the staff are so attentive

Stayed in July 2023

Nothing not to like

Very polite and helpful staff. Beautiful large room with very comfortable bed. Very clean. Great breakfast with attentive staff

Stayed in July 2023